Aptive Environmental
Location Zip Code:
84604
Job Family:
Inside Sales Setters
We are seeking a hard-working, innovative, detail-oriented, and creative team player to join our Aptive team! This is a full-time
Inside Sales Setter Team Lead
position located in
Provo, Utah . The individual we are looking for is someone who enjoys working in a team environment and excels working at an individual level.
What we offer:
$60k annual salary
Team Lead bonus
Group Health, Dental, and Vision plans
Pet insurance, Life insurance, and EAP benefits
401K with employer match up to 4%
Paid holidays and paid time off
Opportunity for advancement
Upbeat and exciting company culture and much more!
Responsibilities include:
Coaching & Development (20–25% - Weekly): Conduct weekly 1:1 sessions with Setters, focusing on performance, call reviews, and improvement goals
Team Meetings & Training (12–15% - Weekly/Monthly): Lead three 30-minute weekly team meetings and coach new hires after training to ensure correct procedures and address mistakes promptly
Performance Monitoring & Motivation (20–25% - Daily): Track metrics, provide real-time feedback, and support the team to meet daily and weekly goals
Call Analysis & Quality Control (10–12% - Weekly): Review calls to ensure script adherence, professionalism, and compliance
Reporting & Cross-Department Collaboration (15–20% - Daily/Weekly): Prepare performance reports, monitor AI Setter automation, and partner with QA, Training, Workforce Management, CAM, and IT to resolve issues
Team Support & Accountability (10–12% - Daily/As needed): Provide guidance through team channels, enforce policies, address adherence issues, and manage special projects or overflow tasks
Address issues including performance shortfalls, call handling errors, data discrepancies, scheduling conflicts, and AI automation reliability concerns
Resolve challenges that require analytical skills, sales process knowledge, and collaboration with QA, Training, Workforce Management, CAM, and IT
Utilize resources including Genesys, Pest Routes, Google Workspace, Slack, Sigma, and AI Setter automation monitoring tools
Make independent decisions related to coaching, team performance, scheduling adjustments, day-to-day operations, and AI Setter monitoring
Escalate complex or sensitive policy matters, HR concerns, significant procedural exceptions, or systemwide issues to the correct departments, as well as the Inside Sales Director
Make decisions guided by company policy, operational impact, and team performance data
Manage direct reports, including Inbound and Outbound Setters
Collaborate with the Inside Sales Director, QA, Training, Workforce Management, CAM, IT, and other departments
Influence revenue generation and customer satisfaction by ensuring Setters consistently qualify and route leads accurately
Drive effective coaching, accountability, and automation management to minimize errors, improve lead conversion rates, and enhance the customer experience in alignment with organizational goals and sales objectives
Qualifications:
High School Diploma or equivalent
Requirements:
At least 2 years of call center experience in sales
Knowledge of inside sales processes, lead qualification, team coaching, performance metrics, reporting, and systems, including Genesys, Pest Routes, Workday, Google Workspace, Slack, Sigma, and AI Setter automation tools
Ability to manage and monitor team performance effectively
Critical thinking skills and attention to detail, with the ability to thoroughly review accounts/situations
Strong problem-solving and analytical skills to address operational issues, improve processes, and maintain automation reliability
Excellent verbal and written communication to coach, motivate, and collaborate with internal teams and other departments.
Aptive Environmental: Aptive Environmental provides pest control services to 34 states in the US. Co-founded in 2015 by Vess Pearson and David Royce, Aptive launched with the clear intention of becoming a world-recognized brand.
In 2021, Aptive was included in Inc. Magazine’s “Best in Business” list of companies that make a positive impact. Aptive is also featured on Glassdoor's 2019 list of Top 100 US workplaces and is ranked one of Entrepreneur Magazine's Best Companies in America. We are a proud member of the EPA's Pesticide Environmental Stewardship Program and have partnered with the United Nations Foundation’s “United to Beat Malaria” to help stop the spread of malaria transmitted by mosquito bites.
*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.
#J-18808-Ljbffr
84604
Job Family:
Inside Sales Setters
We are seeking a hard-working, innovative, detail-oriented, and creative team player to join our Aptive team! This is a full-time
Inside Sales Setter Team Lead
position located in
Provo, Utah . The individual we are looking for is someone who enjoys working in a team environment and excels working at an individual level.
What we offer:
$60k annual salary
Team Lead bonus
Group Health, Dental, and Vision plans
Pet insurance, Life insurance, and EAP benefits
401K with employer match up to 4%
Paid holidays and paid time off
Opportunity for advancement
Upbeat and exciting company culture and much more!
Responsibilities include:
Coaching & Development (20–25% - Weekly): Conduct weekly 1:1 sessions with Setters, focusing on performance, call reviews, and improvement goals
Team Meetings & Training (12–15% - Weekly/Monthly): Lead three 30-minute weekly team meetings and coach new hires after training to ensure correct procedures and address mistakes promptly
Performance Monitoring & Motivation (20–25% - Daily): Track metrics, provide real-time feedback, and support the team to meet daily and weekly goals
Call Analysis & Quality Control (10–12% - Weekly): Review calls to ensure script adherence, professionalism, and compliance
Reporting & Cross-Department Collaboration (15–20% - Daily/Weekly): Prepare performance reports, monitor AI Setter automation, and partner with QA, Training, Workforce Management, CAM, and IT to resolve issues
Team Support & Accountability (10–12% - Daily/As needed): Provide guidance through team channels, enforce policies, address adherence issues, and manage special projects or overflow tasks
Address issues including performance shortfalls, call handling errors, data discrepancies, scheduling conflicts, and AI automation reliability concerns
Resolve challenges that require analytical skills, sales process knowledge, and collaboration with QA, Training, Workforce Management, CAM, and IT
Utilize resources including Genesys, Pest Routes, Google Workspace, Slack, Sigma, and AI Setter automation monitoring tools
Make independent decisions related to coaching, team performance, scheduling adjustments, day-to-day operations, and AI Setter monitoring
Escalate complex or sensitive policy matters, HR concerns, significant procedural exceptions, or systemwide issues to the correct departments, as well as the Inside Sales Director
Make decisions guided by company policy, operational impact, and team performance data
Manage direct reports, including Inbound and Outbound Setters
Collaborate with the Inside Sales Director, QA, Training, Workforce Management, CAM, IT, and other departments
Influence revenue generation and customer satisfaction by ensuring Setters consistently qualify and route leads accurately
Drive effective coaching, accountability, and automation management to minimize errors, improve lead conversion rates, and enhance the customer experience in alignment with organizational goals and sales objectives
Qualifications:
High School Diploma or equivalent
Requirements:
At least 2 years of call center experience in sales
Knowledge of inside sales processes, lead qualification, team coaching, performance metrics, reporting, and systems, including Genesys, Pest Routes, Workday, Google Workspace, Slack, Sigma, and AI Setter automation tools
Ability to manage and monitor team performance effectively
Critical thinking skills and attention to detail, with the ability to thoroughly review accounts/situations
Strong problem-solving and analytical skills to address operational issues, improve processes, and maintain automation reliability
Excellent verbal and written communication to coach, motivate, and collaborate with internal teams and other departments.
Aptive Environmental: Aptive Environmental provides pest control services to 34 states in the US. Co-founded in 2015 by Vess Pearson and David Royce, Aptive launched with the clear intention of becoming a world-recognized brand.
In 2021, Aptive was included in Inc. Magazine’s “Best in Business” list of companies that make a positive impact. Aptive is also featured on Glassdoor's 2019 list of Top 100 US workplaces and is ranked one of Entrepreneur Magazine's Best Companies in America. We are a proud member of the EPA's Pesticide Environmental Stewardship Program and have partnered with the United Nations Foundation’s “United to Beat Malaria” to help stop the spread of malaria transmitted by mosquito bites.
*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.
#J-18808-Ljbffr