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XBP Global

Customer Service Representative

XBP Global, Chicago, Illinois, United States, 60290

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About XBP XBP Global is a workflow automation leader that leverages decades of industry experience, global footprint and Agentic AI to rethink business process automation and enable digital transformation for our clients. We are approximately 11,000 professionals strong, present across 20 countries, and support over 2,500 clients worldwide.

Job Description

Demonstrate flexibility in satisfying customer demands which include reprographic services, and shipping and receiving

Receiving package deliveries and preparing outgoing package shipments

Receiving material shipments and re‑stocking, keeping storage spaces orderly

Availability for overtime, including weekends, during busy seasons to accommodate client needs and support team coverage

Lifting heavy boxes, files, or paper when needed

Maintain and monitor tidiness in break areas

Stocking the break areas with general supplies

Take inventory of office supplies; identifying when to replenish and how much

Take directions from supervisor or site manager

Participate in cross‑training

Provide backfill as needed

The pay range for this position starts at $18.25/hr; however, base pay offered may vary depending on job‑related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

Qualifications

Minimum of 1 year of customer service experience

High school diploma or equivalent (GED)

Experience as a Site Representative and/or a minimum of 1 year demonstrated knowledge and experience in a related functional area

Directly‑related equipment operation experience

Demonstrated proficiency in the operation of related equipment

Computer experience (Word, Excel, and PowerPoint, Google suite preferred)

Excellent verbal and written communication skills

Requirements

Strong organizational skills, attention to details

Ability to work independently and as part of a team

Ability to handle multiple projects simultaneously

Ability to learn various programs and applications

Ability to lift up to 55 lbs.

Ability to consistently adhere to business procedure guidelines and policies, and company safety standards

Accountability to meet the employer's attendance policy

Ability to take and follow directions

Professional presence

Disclaimer XBP Global recruiters or representatives will only contact you from emails ending with @xbpamericas, @xbpasia, @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a cheque into your personal bank account during the recruitment process.

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

Technology, Information and Internet

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