eBay
Principal Product Manager Tax Compliance
eBay, Winston Salem, North Carolina, United States, 27104
Principal Product Manager
At eBay, we're more than a global ecommerce leader we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers and help us connect people and build communities to create economic opportunity for all.
TCGplayer, now a part of eBay, connects hobbyists and hobby businesses : we relentlessly pursue customer-focused innovations to provide the most compelling destination and tools for collectible card game enthusiasts and professional sellers. We're dedicated to serving the global collectible community millions of buyers and tens of thousands of retailers representing a $25B hobby market.
As Principal Product Manager, you will use your past experience and success to act as a thought leader and driving force for one of TCGplayer's critical product portfolios, intersecting customer needs with our business goals and aligning cross-departmental teams to deliver valuable results every day. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, implement, and evaluate initiatives that enhance our customers' lives.
If you like delighting B2B customers across the collectibles community and can clearly and persuasively articulate "Why" something must get done, this is the job for you.
Impact You Will Make Here
Your insight, effort, and experience will contribute across three areas of responsibility : Customer value : Evaluate, document, and socialize portfolio-level customer needs, value propositions, and user journeys; weight and prioritize competing user needs / values; define user stories, epics, experiential goals, and behavioral success requirements; integrate program-level roadmaps into a coherent, customer-focused portfolio and clearly communicate the "why" behind it. Business impact : Partner with Group Product Manager and portfolio leads to define portfolio ROI and business and financial modeling processes; monitor portfolio performance, anticipating and addressing business impacts; lead evaluations, decisions, and modifications on pricing models and sources of revenue; socialize plans, progress, and outcomes at every level of the business. Coordinated execution : Foster an environment where cross-team collaboration and proactive communication is second nature, working closely with technical, design, and business teammates to elicit solutions that meet our customers' needs, business goals, and internal team requirements; establish a transparent change management process, ruthlessly prioritizing to balance customer needs with operational constraints. What You Bring to the Team
Your past experience should include accountability for program- and portfolio-level strategy and successful execution : Solid understanding of U.S. tax requirements for online sellers (e.g., 1099-K, W-9, W-8BEN) and familiarity with international tax regimes (e.g. VAT, GST, DAC7) 10+ years of product management experience, ideally in fintech, marketplace or compliance driven environments. Experience building internal tooling and external facing experiences with regulatory constraints. Exceptional collaboration skills with legal, finance, engineering, and operations collaborators. Proven track record to simplify complex workflows and build products that balance compliance and usability. Excellent written and verbal communication skills, especially when explaining regulatory topics to non-technical audiences. Experience with third-party tax compliance vendors or systems (e.g., Sovos, TaxJar, Avalara) is a plus. Demonstrated success in evaluating, integrating, and launching new external services or third-party platforms into existing systems. Mastery of product management and development methodologies, including Agile and modern customer- and design-centric practices, including the ability to establish standards and conventions for informed decisions, dependency management, and portfolio delivery. Proficiency with quantitative reasoning and modeling, including metric-informed decisioning, portfolio pricing and revenue models, and designing project- to portfolio-level operating metrics and KPIs. A steadfast focus on small business customers and solving their needs, with experience deriving objectives from customer insights; strongly motivated to regularly, directly interact with customers, and when appropriate. A self-directed practitioner, able to achieve results while proactively seeking out discussion and feedback from leadership, peers, and other team members on major deliverables, portfolio planning, and team processes. Strong technical comprehension and / or hands-on experience in software development and hardware development; comfort with infrastructure and internal systems considerations for successful product development programs. Preferred Qualifications
Experience in a hobby, gaming, and / or collectibles community Experience with a global expansion in a marketplace or platform business. Familiarity with KYC / AML processes. Product Owner, Product Manager, or Scrum Master certification
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Your insight, effort, and experience will contribute across three areas of responsibility : Customer value : Evaluate, document, and socialize portfolio-level customer needs, value propositions, and user journeys; weight and prioritize competing user needs / values; define user stories, epics, experiential goals, and behavioral success requirements; integrate program-level roadmaps into a coherent, customer-focused portfolio and clearly communicate the "why" behind it. Business impact : Partner with Group Product Manager and portfolio leads to define portfolio ROI and business and financial modeling processes; monitor portfolio performance, anticipating and addressing business impacts; lead evaluations, decisions, and modifications on pricing models and sources of revenue; socialize plans, progress, and outcomes at every level of the business. Coordinated execution : Foster an environment where cross-team collaboration and proactive communication is second nature, working closely with technical, design, and business teammates to elicit solutions that meet our customers' needs, business goals, and internal team requirements; establish a transparent change management process, ruthlessly prioritizing to balance customer needs with operational constraints. What You Bring to the Team
Your past experience should include accountability for program- and portfolio-level strategy and successful execution : Solid understanding of U.S. tax requirements for online sellers (e.g., 1099-K, W-9, W-8BEN) and familiarity with international tax regimes (e.g. VAT, GST, DAC7) 10+ years of product management experience, ideally in fintech, marketplace or compliance driven environments. Experience building internal tooling and external facing experiences with regulatory constraints. Exceptional collaboration skills with legal, finance, engineering, and operations collaborators. Proven track record to simplify complex workflows and build products that balance compliance and usability. Excellent written and verbal communication skills, especially when explaining regulatory topics to non-technical audiences. Experience with third-party tax compliance vendors or systems (e.g., Sovos, TaxJar, Avalara) is a plus. Demonstrated success in evaluating, integrating, and launching new external services or third-party platforms into existing systems. Mastery of product management and development methodologies, including Agile and modern customer- and design-centric practices, including the ability to establish standards and conventions for informed decisions, dependency management, and portfolio delivery. Proficiency with quantitative reasoning and modeling, including metric-informed decisioning, portfolio pricing and revenue models, and designing project- to portfolio-level operating metrics and KPIs. A steadfast focus on small business customers and solving their needs, with experience deriving objectives from customer insights; strongly motivated to regularly, directly interact with customers, and when appropriate. A self-directed practitioner, able to achieve results while proactively seeking out discussion and feedback from leadership, peers, and other team members on major deliverables, portfolio planning, and team processes. Strong technical comprehension and / or hands-on experience in software development and hardware development; comfort with infrastructure and internal systems considerations for successful product development programs. Preferred Qualifications
Experience in a hobby, gaming, and / or collectibles community Experience with a global expansion in a marketplace or platform business. Familiarity with KYC / AML processes. Product Owner, Product Manager, or Scrum Master certification
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