Jobs via Dice
Position Overview
Seeking a skilled Salesforce Support Analyst with strong problem‑solving abilities and expertise across Salesforce platform and MuleSoft integration solutions. This role provides expert‑level support to internal users while ensuring optimal system performance and seamless enterprise integrations.
Key Responsibilities
Technical Support: Serve as primary contact for complex Salesforce and MuleSoft issues; diagnose, triage, and resolve incidents within SLAs while documenting solutions.
Platform Administration: Manage user accounts, profiles, roles, permissions, custom objects, fields, and validation rules; conduct system audits and optimize performance.
MuleSoft Integration Support: Troubleshoot Anypoint Platform integrations, monitor API health, resolve connectivity issues, and ensure data synchronization across systems.
Salesforce Ecosystem Management: Support Sales Cloud, Service Cloud, and Experience Cloud; troubleshoot automation tools (Process Builder, Flow, Workflows); maintain reports and dashboards.
Collaboration: Partner with business users and development teams; translate technical concepts; participate in release management and testing.
Continuous Improvement: Identify process optimization opportunities; stay current with Salesforce releases; recommend best practices; contribute to documentation and training.
Required Qualifications Experience: 5‑8 years in Salesforce administration and support with MuleSoft integration experience.
Technical Skills
Strong Salesforce administration proficiency (security model, data management, customization).
Working knowledge of MuleSoft Anypoint Platform and API management.
Experience with SOQL, Data Loader, REST/SOAP APIs.
Basic understanding of Apex and Visualforce for troubleshooting.
Familiarity with version control and change management.
Core Competencies
Exceptional analytical and problem‑solving abilities.
Excellent communication skills with ability to explain technical concepts to diverse audiences.
Strong attention to detail and ability to manage multiple priorities.
Customer‑service oriented with collaborative mindset.
Preferred Qualifications
Salesforce Administrator certification (ADM 201).
Additional certifications: Platform App Builder, Service Cloud Consultant, MuleSoft Developer.
Experience with Einstein Analytics, Agile/Scrum, and DevOps practices.
Working Conditions Occasional after‑hours support for critical issues and release deployments; schedule flexibility required based on business needs.
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Key Responsibilities
Technical Support: Serve as primary contact for complex Salesforce and MuleSoft issues; diagnose, triage, and resolve incidents within SLAs while documenting solutions.
Platform Administration: Manage user accounts, profiles, roles, permissions, custom objects, fields, and validation rules; conduct system audits and optimize performance.
MuleSoft Integration Support: Troubleshoot Anypoint Platform integrations, monitor API health, resolve connectivity issues, and ensure data synchronization across systems.
Salesforce Ecosystem Management: Support Sales Cloud, Service Cloud, and Experience Cloud; troubleshoot automation tools (Process Builder, Flow, Workflows); maintain reports and dashboards.
Collaboration: Partner with business users and development teams; translate technical concepts; participate in release management and testing.
Continuous Improvement: Identify process optimization opportunities; stay current with Salesforce releases; recommend best practices; contribute to documentation and training.
Required Qualifications Experience: 5‑8 years in Salesforce administration and support with MuleSoft integration experience.
Technical Skills
Strong Salesforce administration proficiency (security model, data management, customization).
Working knowledge of MuleSoft Anypoint Platform and API management.
Experience with SOQL, Data Loader, REST/SOAP APIs.
Basic understanding of Apex and Visualforce for troubleshooting.
Familiarity with version control and change management.
Core Competencies
Exceptional analytical and problem‑solving abilities.
Excellent communication skills with ability to explain technical concepts to diverse audiences.
Strong attention to detail and ability to manage multiple priorities.
Customer‑service oriented with collaborative mindset.
Preferred Qualifications
Salesforce Administrator certification (ADM 201).
Additional certifications: Platform App Builder, Service Cloud Consultant, MuleSoft Developer.
Experience with Einstein Analytics, Agile/Scrum, and DevOps practices.
Working Conditions Occasional after‑hours support for critical issues and release deployments; schedule flexibility required based on business needs.
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