The Watergate Hotel
Join to apply for the
Housekeeping Supervisor
role at
The Watergate Hotel
Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve.
The Watergate Hotel is centrally located in Washington, D.C., a city of political power and prestige. It is within walking distance of the best the city has to offer, including theaters, museums, architectural splendors and national memorials.
Strategic Intent Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.
Reports To:
Director of Housekeeping
General Duties and Responsibilities
Supervise the housekeeping staff; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency.
Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
Issue supplies/goods to staff at the beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
Respond to guest requests, concerns and problems to ensure guest satisfaction.
Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.
Experience and Requirements
2+ year direct related experience as a Housekeeping Supervisor in a hotel is required; those with luxury hotel experience are strongly preferred.
1+ year experience in a customer service related industry is required.
Must have the ability to communicate in English.
Self‑starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Can communicate well with guests.
Must be willing to “pitch‑in” and help co‑workers with their job duties and be a team player.
Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs.
Ability to move throughout building, bend, stoop and reach to assist other staff members if the situation demands.
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Housekeeping Supervisor
role at
The Watergate Hotel
Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve.
The Watergate Hotel is centrally located in Washington, D.C., a city of political power and prestige. It is within walking distance of the best the city has to offer, including theaters, museums, architectural splendors and national memorials.
Strategic Intent Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.
Reports To:
Director of Housekeeping
General Duties and Responsibilities
Supervise the housekeeping staff; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency.
Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
Issue supplies/goods to staff at the beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
Respond to guest requests, concerns and problems to ensure guest satisfaction.
Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.
Experience and Requirements
2+ year direct related experience as a Housekeeping Supervisor in a hotel is required; those with luxury hotel experience are strongly preferred.
1+ year experience in a customer service related industry is required.
Must have the ability to communicate in English.
Self‑starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Can communicate well with guests.
Must be willing to “pitch‑in” and help co‑workers with their job duties and be a team player.
Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs.
Ability to move throughout building, bend, stoop and reach to assist other staff members if the situation demands.
#J-18808-Ljbffr