Claratel Behavioral Health
Office Manager
Location: Claratel North DeKalb – 3807 Clairmont Rd, NE, Chamblee, GA 30341
Hours: Monday – Friday, 8:00 am–5:00 pm
Claratel Behavioral Health is an innovative, community‑based behavioral health and developmental disabilities services organization offering a full range of mental health, developmental disabilities, and substance use disorder services to underserved individuals. As a public, not‑for‑profit organization, Claratel Behavioral Health operates in more than 20 locations in DeKalb County, Georgia, with a diverse workforce of more than 400 direct‑care and support staff. We are seeking a dedicated and experienced Office Manager to oversee front‑office operations. This role is essential to ensuring smooth daily operations, excellent customer service, accurate data collection, and strong financial performance.
Key Responsibilities
Lead and manage all front‑office operations to ensure efficiency and a positive client experience
Monitor and analyze financial and operational reports to guide department performance
Maintain quality assurance processes to reduce billing errors and denials
Hire, train, supervise, and coach front‑office staff
Oversee insurance verification, client intake, and demographic accuracy to support billing and authorization processes
Ensure accurate client flow within the EHR to minimize corrections and rework
Demonstrate strong knowledge of HIPAA regulations and ensure compliance at all times
Support the agency’s mission, vision, and values through adherence to policies, compliance, and customer service standards
Qualifications
Bachelor’s degree in a related field and two years of supervisory experience in a healthcare setting, OR six years of professional experience with at least two years in a supervisory role, OR a combination of education and experience
Strong organizational, analytical, and problem‑solving skills
Excellent communication skills, both written and verbal
Working knowledge of Medicaid, Medicare, and commercial payers
Demonstrated leadership ability with a focus on training and staff development
Exceptional customer service and interpersonal skills
Additional Requirements
Pre‑employment drug screening required
Successful completion of an FBI Criminal History Record Check
Participation in E‑Verify
Equal Opportunity Employer.
Claratel Behavioral Health is an Equal Opportunity Employer. Candidates who may require an accommodation under the Americans with Disabilities Act or similar law to perform the essential functions of this job are encouraged to contact Human Resources at
hrhelp@claratel.org .
Pre‑employment drug screening and successful completion of a criminal history background check is required. Claratel Behavioral Health participates in E‑Verify (Company ID: 226305).
For more information, visit
www.claratel.org
#J-18808-Ljbffr
Hours: Monday – Friday, 8:00 am–5:00 pm
Claratel Behavioral Health is an innovative, community‑based behavioral health and developmental disabilities services organization offering a full range of mental health, developmental disabilities, and substance use disorder services to underserved individuals. As a public, not‑for‑profit organization, Claratel Behavioral Health operates in more than 20 locations in DeKalb County, Georgia, with a diverse workforce of more than 400 direct‑care and support staff. We are seeking a dedicated and experienced Office Manager to oversee front‑office operations. This role is essential to ensuring smooth daily operations, excellent customer service, accurate data collection, and strong financial performance.
Key Responsibilities
Lead and manage all front‑office operations to ensure efficiency and a positive client experience
Monitor and analyze financial and operational reports to guide department performance
Maintain quality assurance processes to reduce billing errors and denials
Hire, train, supervise, and coach front‑office staff
Oversee insurance verification, client intake, and demographic accuracy to support billing and authorization processes
Ensure accurate client flow within the EHR to minimize corrections and rework
Demonstrate strong knowledge of HIPAA regulations and ensure compliance at all times
Support the agency’s mission, vision, and values through adherence to policies, compliance, and customer service standards
Qualifications
Bachelor’s degree in a related field and two years of supervisory experience in a healthcare setting, OR six years of professional experience with at least two years in a supervisory role, OR a combination of education and experience
Strong organizational, analytical, and problem‑solving skills
Excellent communication skills, both written and verbal
Working knowledge of Medicaid, Medicare, and commercial payers
Demonstrated leadership ability with a focus on training and staff development
Exceptional customer service and interpersonal skills
Additional Requirements
Pre‑employment drug screening required
Successful completion of an FBI Criminal History Record Check
Participation in E‑Verify
Equal Opportunity Employer.
Claratel Behavioral Health is an Equal Opportunity Employer. Candidates who may require an accommodation under the Americans with Disabilities Act or similar law to perform the essential functions of this job are encouraged to contact Human Resources at
hrhelp@claratel.org .
Pre‑employment drug screening and successful completion of a criminal history background check is required. Claratel Behavioral Health participates in E‑Verify (Company ID: 226305).
For more information, visit
www.claratel.org
#J-18808-Ljbffr