Infosys Consulting
Senior Principal -Client Engagement Project Manager - Health Insurance
Infosys Consulting, Basking Ridge, New Jersey, us, 07920
Senior Principal – Client Engagement Project Manager – Health Insurance
We are seeking a seasoned hands‑on Client Engagement Project Manager with health‑care experience focused on delivering exceptional system implementation experiences across our client ecosystem. The ideal candidate will bring strong program management, team leadership, and client‑relationship skills. The role involves owner interaction and coordination of system implementation work streams across the health‑care operational lifecycle, including provider, member enrollment, and claims. Candidates must have experience managing delivery of system projects, building and managing PMO teams of project managers, business analysts/product owners, and scrum masters, and driving enterprise‑wide consistency and delivery excellence.
Responsibilities
Collaborate with project managers, architects, and other team members to ensure successful delivery of projects on time and within budget.
Develop and maintain project work plans, risk registers, dependency logs, and action logs.
Analyze and document current state processes, workflows, pain points, and future‑state designs.
Develop business cases, requirements documents, and functional specifications.
Conduct user acceptance testing (UAT) and gather feedback from end‑users to ensure alignment with business needs.
Participate in and/or lead the development of deliverable content that meets the needs of the client and contract.
Use prior experience to anticipate client needs and formulate solutions to client issues.
Contribute to proposal development.
Collaborate with stakeholders to understand business objectives, processes, and requirements related to document management.
Maintain positive communication with colleagues, clients, and consultants.
Plan ahead, develop and express concepts accurately and rapidly, manage the project team, and meet deadlines.
Standardize PMO methodologies, tools, and reporting to strengthen consistency across teams.
Support business leadership with status reporting, analytics, risk management, and decision‑making frameworks.
Qualifications
Minimum 9 years of project management experience on small and large‑scale, complex healthcare projects.
Strong presentation, communication, organizational, team‑building, collaboration, and communication skills.
Highly motivated, good team player with ability to juggle multiple tasks, collaborate with large multidisciplinary teams, and work well under deadlines.
Deep domain knowledge in health insurance operational processes including end‑to‑end capabilities for voluntary (Accident & Health, HI, CI) and non‑voluntary (Dental, Disability, Life) group benefit products.
Proven ability to handle multiple large projects and respond quickly to changing situations in complex environments.
Excellent oral and written communication skills.
Initiatives to set and achieve performance goals.
Good analytical and negotiation skills.
Responsive to internal and external client needs.
Strong team player.
Ability to cope with job pressures in a constantly changing environment.
Detail‑oriented and self‑starter with strong organizational abilities.
Ability to coordinate and prioritize requirements.
Flexibility, accuracy, initiative, and ability to work with minimum supervision.
Discretion and confidentiality required.
Reliable, predictable attendance within client service hours.
Capability to communicate clearly verbally and/or in writing internally and externally.
ACHA accreditation preferred but not required.
Legally authorized to work in the United States without need for sponsorship now or in future.
Ability to travel 25–50% based on client needs.
Proficiency with Microsoft Office programs.
Experience with JIRA.
Certificates, Licenses, Registrations
PMP preferred.
AIC, CPCU, or ARM preferred.
Compensation & Benefits Estimated annual compensation will be $241,000 – $300,000.
Benefits include:
Long‑term/Short‑term Disability
Health and Dependent Care Reimbursement Accounts
Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
401(k) plan with contributions dependent on salary level
Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.
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Responsibilities
Collaborate with project managers, architects, and other team members to ensure successful delivery of projects on time and within budget.
Develop and maintain project work plans, risk registers, dependency logs, and action logs.
Analyze and document current state processes, workflows, pain points, and future‑state designs.
Develop business cases, requirements documents, and functional specifications.
Conduct user acceptance testing (UAT) and gather feedback from end‑users to ensure alignment with business needs.
Participate in and/or lead the development of deliverable content that meets the needs of the client and contract.
Use prior experience to anticipate client needs and formulate solutions to client issues.
Contribute to proposal development.
Collaborate with stakeholders to understand business objectives, processes, and requirements related to document management.
Maintain positive communication with colleagues, clients, and consultants.
Plan ahead, develop and express concepts accurately and rapidly, manage the project team, and meet deadlines.
Standardize PMO methodologies, tools, and reporting to strengthen consistency across teams.
Support business leadership with status reporting, analytics, risk management, and decision‑making frameworks.
Qualifications
Minimum 9 years of project management experience on small and large‑scale, complex healthcare projects.
Strong presentation, communication, organizational, team‑building, collaboration, and communication skills.
Highly motivated, good team player with ability to juggle multiple tasks, collaborate with large multidisciplinary teams, and work well under deadlines.
Deep domain knowledge in health insurance operational processes including end‑to‑end capabilities for voluntary (Accident & Health, HI, CI) and non‑voluntary (Dental, Disability, Life) group benefit products.
Proven ability to handle multiple large projects and respond quickly to changing situations in complex environments.
Excellent oral and written communication skills.
Initiatives to set and achieve performance goals.
Good analytical and negotiation skills.
Responsive to internal and external client needs.
Strong team player.
Ability to cope with job pressures in a constantly changing environment.
Detail‑oriented and self‑starter with strong organizational abilities.
Ability to coordinate and prioritize requirements.
Flexibility, accuracy, initiative, and ability to work with minimum supervision.
Discretion and confidentiality required.
Reliable, predictable attendance within client service hours.
Capability to communicate clearly verbally and/or in writing internally and externally.
ACHA accreditation preferred but not required.
Legally authorized to work in the United States without need for sponsorship now or in future.
Ability to travel 25–50% based on client needs.
Proficiency with Microsoft Office programs.
Experience with JIRA.
Certificates, Licenses, Registrations
PMP preferred.
AIC, CPCU, or ARM preferred.
Compensation & Benefits Estimated annual compensation will be $241,000 – $300,000.
Benefits include:
Long‑term/Short‑term Disability
Health and Dependent Care Reimbursement Accounts
Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
401(k) plan with contributions dependent on salary level
Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.
#J-18808-Ljbffr