Hirsch
Technical Support Specialist - Tier II (Video)
Hirsch, Santa Ana, California, United States, 92725
Technical Support Specialist - Tier II (Video)
Posted 1 day ago – Be among the first 25 applicants.
Base pay range: $65,000 – $70,000 per year.
Company Description Hirsch is a global leader in physical security, offering comprehensive physical access control, video intelligence, and analytic-driven security solutions. Our mission is to empower a secure, connected world through digital innovation.
We serve a diverse range of vertical markets – from airports, seaports, critical infrastructure, government agencies, hospitals, schools, to startups and corporations – securing the people and places that underpin our daily lives.
With a strong international presence and commitment to technological advancement, we shape the future with cutting-edge innovation. Every individual and action holds significance. We believe our success lies in having the best people in exciting, aligned, and empowered roles with clear missions, goals, and measurable outcomes.
Values Authenticity : Clear language makes technology accessible to everyone, from experts to beginners.
Innovation : We inspire others to think, engage, and create, building for today while anticipating tomorrow.
Trust : With over 43 years of experience, we are a global leader in physical security and digital identity solutions, accessible and audience-focused.
What Sets Us Apart Community : Collaborating with exceptional individuals contributes significantly to workplace satisfaction. We seek deep passion, problem-solving, discovery, and joy.
Innovation : Forward-thinking tech enthusiasts work on the present while envisioning the future, fostering transparent communication and inspiration.
Accountability : We embody the highest standards of integrity and professionalism, taking full responsibility for actions.
Impact : Catalyzing positive transformation, shaping a brighter future through pioneering technology.
Talent : Industry-leading professionals with exceptional skills, continuous growth training opportunities, and genuine autonomy.
Fun : Enjoyment and laughter are key ingredients, seeking joy in tasks, zest for problem-solving, and delight in the journey.
Job Summary The Velocity Vision Technical Support Specialist Level II works alongside Technical Services team members, Sales Engineers, Software Engineers, Technicians, and Product Managers. The Specialist manages hot issues and is the point of contact for routine to advanced technical support of Hirsch’s product technologies.
Responsibilities
Receive inbound customer technical support calls via phone and email queue; utilize trouble ticket application and databases to manage and resolve customer issues.
Accurately and thoroughly document cases including problem, corrective actions, and solutions.
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Escalate issues to Support Level III as needed.
Connect and configure hardware, including analog, IP, megapixel, and PTZ cameras.
Install and configure network hardware including switches, routers, cabling, servers, and wireless devices.
Configure Video Management System (VMS), NVR, Hybrid Video Recorders (HVR), CCTV, and Access Control.
Manage data backups and archives.
Act as a trusted advisor to customers.
Requirements
3+ years installing/servicing Video Management Systems (VMS) or NVRs.
IP Video and IT Experience.
Experience with Video Analytics preferred.
Experience with Video Storage; store and retrieve video data from VMS servers, NVRs/HVRs and NAS/SAN Storage.
Manage video archives and backups.
Ability to diagnose problems.
Active participation in team support by proposing and implementing solutions.
Exceptional customer service, overall communication, and technical writing skills.
Communicate and work with other internal departments.
Work independently with minimal management supervision and as part of a team.
Demonstrated aptitude for providing exceptional customer service in politically charged environments.
Basic Video Product knowledge.
Entry level networking concepts.
Basic knowledge of Domains, servers, clients.
Experience with virtualization technology including VMware or Microsoft Virtual Server.
Basic Product knowledge and Understanding of Operating Systems.
Benefits Competitive base pay ($65,000 – $70,000 per year).
Fidelity 401(k) with company match.
11 company paid holidays.
Generous paid time off.
Medical, dental, and vision insurance.
FSA/HSA.
Fun employee and family events.
Employee wellness program.
Supplemental life insurance, AD&D, and dependent care plans.
A range of discounted products and free services.
Equal Opportunity Employer Hirsch is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information, marital status, veteran status, or any other characteristic protected by applicable law. We value diversity and inclusivity, believing that a diverse workforce enriches our company culture and enhances our ability to serve our customers effectively. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the positions available. We strive to create a work environment that promotes fairness, respect, and equal opportunities for all employees. Hirsch does not tolerate any form of discrimination or harassment and is committed to maintaining a workplace free from such behavior. If you require any reasonable accommodation, please inform our HR department.
Employment Details Seniority level: Mid-Senior level.
Employment type: Full-time.
Job function: Information Technology.
Industry: Computer and Network Security.
Location: Santa Ana, CA – $69,000 – $95,000 (4 days ago).
Referrals increase your chances of interviewing at Hirsch by 2x.
Get notified about new Technical Support Specialist jobs in Santa Ana, CA.
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Base pay range: $65,000 – $70,000 per year.
Company Description Hirsch is a global leader in physical security, offering comprehensive physical access control, video intelligence, and analytic-driven security solutions. Our mission is to empower a secure, connected world through digital innovation.
We serve a diverse range of vertical markets – from airports, seaports, critical infrastructure, government agencies, hospitals, schools, to startups and corporations – securing the people and places that underpin our daily lives.
With a strong international presence and commitment to technological advancement, we shape the future with cutting-edge innovation. Every individual and action holds significance. We believe our success lies in having the best people in exciting, aligned, and empowered roles with clear missions, goals, and measurable outcomes.
Values Authenticity : Clear language makes technology accessible to everyone, from experts to beginners.
Innovation : We inspire others to think, engage, and create, building for today while anticipating tomorrow.
Trust : With over 43 years of experience, we are a global leader in physical security and digital identity solutions, accessible and audience-focused.
What Sets Us Apart Community : Collaborating with exceptional individuals contributes significantly to workplace satisfaction. We seek deep passion, problem-solving, discovery, and joy.
Innovation : Forward-thinking tech enthusiasts work on the present while envisioning the future, fostering transparent communication and inspiration.
Accountability : We embody the highest standards of integrity and professionalism, taking full responsibility for actions.
Impact : Catalyzing positive transformation, shaping a brighter future through pioneering technology.
Talent : Industry-leading professionals with exceptional skills, continuous growth training opportunities, and genuine autonomy.
Fun : Enjoyment and laughter are key ingredients, seeking joy in tasks, zest for problem-solving, and delight in the journey.
Job Summary The Velocity Vision Technical Support Specialist Level II works alongside Technical Services team members, Sales Engineers, Software Engineers, Technicians, and Product Managers. The Specialist manages hot issues and is the point of contact for routine to advanced technical support of Hirsch’s product technologies.
Responsibilities
Receive inbound customer technical support calls via phone and email queue; utilize trouble ticket application and databases to manage and resolve customer issues.
Accurately and thoroughly document cases including problem, corrective actions, and solutions.
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Escalate issues to Support Level III as needed.
Connect and configure hardware, including analog, IP, megapixel, and PTZ cameras.
Install and configure network hardware including switches, routers, cabling, servers, and wireless devices.
Configure Video Management System (VMS), NVR, Hybrid Video Recorders (HVR), CCTV, and Access Control.
Manage data backups and archives.
Act as a trusted advisor to customers.
Requirements
3+ years installing/servicing Video Management Systems (VMS) or NVRs.
IP Video and IT Experience.
Experience with Video Analytics preferred.
Experience with Video Storage; store and retrieve video data from VMS servers, NVRs/HVRs and NAS/SAN Storage.
Manage video archives and backups.
Ability to diagnose problems.
Active participation in team support by proposing and implementing solutions.
Exceptional customer service, overall communication, and technical writing skills.
Communicate and work with other internal departments.
Work independently with minimal management supervision and as part of a team.
Demonstrated aptitude for providing exceptional customer service in politically charged environments.
Basic Video Product knowledge.
Entry level networking concepts.
Basic knowledge of Domains, servers, clients.
Experience with virtualization technology including VMware or Microsoft Virtual Server.
Basic Product knowledge and Understanding of Operating Systems.
Benefits Competitive base pay ($65,000 – $70,000 per year).
Fidelity 401(k) with company match.
11 company paid holidays.
Generous paid time off.
Medical, dental, and vision insurance.
FSA/HSA.
Fun employee and family events.
Employee wellness program.
Supplemental life insurance, AD&D, and dependent care plans.
A range of discounted products and free services.
Equal Opportunity Employer Hirsch is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information, marital status, veteran status, or any other characteristic protected by applicable law. We value diversity and inclusivity, believing that a diverse workforce enriches our company culture and enhances our ability to serve our customers effectively. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the positions available. We strive to create a work environment that promotes fairness, respect, and equal opportunities for all employees. Hirsch does not tolerate any form of discrimination or harassment and is committed to maintaining a workplace free from such behavior. If you require any reasonable accommodation, please inform our HR department.
Employment Details Seniority level: Mid-Senior level.
Employment type: Full-time.
Job function: Information Technology.
Industry: Computer and Network Security.
Location: Santa Ana, CA – $69,000 – $95,000 (4 days ago).
Referrals increase your chances of interviewing at Hirsch by 2x.
Get notified about new Technical Support Specialist jobs in Santa Ana, CA.
#J-18808-Ljbffr