Fireline
Join to apply for the
Operations Coordinator
role at
Fireline
Are you looking for a career in a fast‑paced, growing business with lots of opportunity for advancement? If so, then Encore Fire Protection may be the place for you. Encore is redefining the fire protection industry by taking a customer‑first approach to everything we do.
Encore's mission is to save lives and protect property through the servicing and installation of innovative fire suppression, fire sprinkler and fire alarm solutions. We are dedicated to providing sole source, customer‑centric fire protection with a time‑tested model that combines technical experience, committed customer service, and a straightforward approach to operations and communication.
As part of Encore's mission to be the best fire protection company the industry has ever seen, we have joined forces with Fireline Corporation, headquartered in Baltimore, Maryland. This partnership allows us to expand our footprint and find top talent in the Baltimore area, and to work with industry leaders who strive for the same level of excellence as we do.
Our continued growth and success has created the need for a
Service Coordinator
working out of our
Baltimore, Maryland
office.
Our Service Coordinators are our front‑line problem solvers and, in many cases, the voice of reason. They enjoy the fast‑paced environment and are masters at assembling the daily schedules of our service business to maximize profitability. Your primary goal will be to provide outstanding customer service while establishing the most efficient schedule for our installation, repair, and service crews.
What You'll Be Doing
Manage the service delivery schedule for a defined geographic region with up to 10 technicians
Maximize daily productivity (revenue) by scheduling work based on your technicians’ ability and route efficiency
Develop and manage a process for holding your technicians accountable to time and attendance policies as well as your set service schedule
Identify areas for process improvement and assist with creating and revising processes, ensuring better efficiency and customer experience
Use and promote excellent customer service soft skills
What You'll Need To Do It
College degree or at least 2 years related work experience in a customer service role, project management/coordination, and/or facility services knowledge preferred
Interest (and ability) in learning new technology. We work with an industry‑specific program called Service Trade. You will be given basic training on program usage but it is up to each individual's initiative to develop advanced skills
Exceptional interpersonal and persuasion skills
Professional, customer‑focused approach to completing assignments and representing Encore
Knowledge of Maryland geography is a definite plus but not required
Benefits
Salary commensurate with experience with opportunity for a results‑driven bonus based on personal output and effectiveness in role. Expected salary range between $60,000 - $70,000
No matter how you found us, we’re all about growth—yours and ours. While we’re required to post salary ranges, we strongly encourage you to apply even if your expectations don’t line up exactly with the numbers. We’re a fast‑evolving company with roles, projects, and opportunities that often go beyond what’s listed online. If you’re excited about the work we’re doing and the culture we have, we’d love to hear from you.
Purpose and results driven work environment (work smarter not harder)
We dress for the objective which means most days we wear jeans but occasionally we wear suits. As long as you know which situations require which (or aren't afraid to ask), you'll be all set!
Speaking of attire, we offer all employees Encore gear when they join the team
Freedom to express ideas— a culture of willingness to test, try, modify, adopt, enhance, improve and change as needed
Access to leading edge web‑based productivity tools
Participation in Fidelity 401(K) that includes employer match
Medical, Dental, and Vision benefits
Company‑paid life insurance policy of $50,000
Encore Fire Protection is an Equal Opportunity Employer.
Encore Fire Protection is an E‑Verify Employer.
As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.
Seniority level
Entry level
Employment type
Full‑time
Job function
Management and Manufacturing
Referrals increase your chances of interviewing at Fireline by 2x.
#J-18808-Ljbffr
Operations Coordinator
role at
Fireline
Are you looking for a career in a fast‑paced, growing business with lots of opportunity for advancement? If so, then Encore Fire Protection may be the place for you. Encore is redefining the fire protection industry by taking a customer‑first approach to everything we do.
Encore's mission is to save lives and protect property through the servicing and installation of innovative fire suppression, fire sprinkler and fire alarm solutions. We are dedicated to providing sole source, customer‑centric fire protection with a time‑tested model that combines technical experience, committed customer service, and a straightforward approach to operations and communication.
As part of Encore's mission to be the best fire protection company the industry has ever seen, we have joined forces with Fireline Corporation, headquartered in Baltimore, Maryland. This partnership allows us to expand our footprint and find top talent in the Baltimore area, and to work with industry leaders who strive for the same level of excellence as we do.
Our continued growth and success has created the need for a
Service Coordinator
working out of our
Baltimore, Maryland
office.
Our Service Coordinators are our front‑line problem solvers and, in many cases, the voice of reason. They enjoy the fast‑paced environment and are masters at assembling the daily schedules of our service business to maximize profitability. Your primary goal will be to provide outstanding customer service while establishing the most efficient schedule for our installation, repair, and service crews.
What You'll Be Doing
Manage the service delivery schedule for a defined geographic region with up to 10 technicians
Maximize daily productivity (revenue) by scheduling work based on your technicians’ ability and route efficiency
Develop and manage a process for holding your technicians accountable to time and attendance policies as well as your set service schedule
Identify areas for process improvement and assist with creating and revising processes, ensuring better efficiency and customer experience
Use and promote excellent customer service soft skills
What You'll Need To Do It
College degree or at least 2 years related work experience in a customer service role, project management/coordination, and/or facility services knowledge preferred
Interest (and ability) in learning new technology. We work with an industry‑specific program called Service Trade. You will be given basic training on program usage but it is up to each individual's initiative to develop advanced skills
Exceptional interpersonal and persuasion skills
Professional, customer‑focused approach to completing assignments and representing Encore
Knowledge of Maryland geography is a definite plus but not required
Benefits
Salary commensurate with experience with opportunity for a results‑driven bonus based on personal output and effectiveness in role. Expected salary range between $60,000 - $70,000
No matter how you found us, we’re all about growth—yours and ours. While we’re required to post salary ranges, we strongly encourage you to apply even if your expectations don’t line up exactly with the numbers. We’re a fast‑evolving company with roles, projects, and opportunities that often go beyond what’s listed online. If you’re excited about the work we’re doing and the culture we have, we’d love to hear from you.
Purpose and results driven work environment (work smarter not harder)
We dress for the objective which means most days we wear jeans but occasionally we wear suits. As long as you know which situations require which (or aren't afraid to ask), you'll be all set!
Speaking of attire, we offer all employees Encore gear when they join the team
Freedom to express ideas— a culture of willingness to test, try, modify, adopt, enhance, improve and change as needed
Access to leading edge web‑based productivity tools
Participation in Fidelity 401(K) that includes employer match
Medical, Dental, and Vision benefits
Company‑paid life insurance policy of $50,000
Encore Fire Protection is an Equal Opportunity Employer.
Encore Fire Protection is an E‑Verify Employer.
As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.
Seniority level
Entry level
Employment type
Full‑time
Job function
Management and Manufacturing
Referrals increase your chances of interviewing at Fireline by 2x.
#J-18808-Ljbffr