Handtevy
Job Title
Customer Success Specialist
Location
Davie, FL • Full Time
Compensation
DOE: $50,000–$70,000
Company
Handtevy Pediatric Resuscitation System is a fully integrated, cloud-based workflow management software program for pre-hospital (EMS) and hospital healthcare providers to treat critically ill or injured pediatric patients. The system is an innovator in emergency medical care for children and adults at national and international level.
Benefits
Annual Bonus 401(k) 401(k) matching Competitive salary Dental insurance Health insurance Paid off Vision insurance Wellness resources
Responsibilities
Maintain regular contact with clients through check-ins, reviews, and support according to expected KPI’s. Document all interactions, troubleshooting steps, and resolutions in Handtevy’s ticketing system (Freshdesk). Guide customers through the features of products, providing step-by-step assistance to ensure they can maximize the value of the tools and services. Work closely with other departments such as IT, Customer Support, and Clinical to ensure a seamless customer experience. Stay up-to-date with the company’s product updates, new releases, and emerging technologies to provide accurate and informed support. Monitor client health and proactively address risks to engagement or retention. Develop tailored success plans for each customer, aligning with their goals and KPIs. Identify opportunities for account expansion and communicate value to support renewals or additional Handtevy products. Serve as a customer advocate internally by sharing insights with appropriate team members. Serve as a point of contact for customer inquiries addressing both technical and general inquiries through phone and email in a prompt and professional manner. Maintain detailed records of customer interactions and support activities in Freshdesk, Salesforce and other success platforms.
Qualifications
Bachelor’s Degree preferred Knowledge of Google Suite (Gmail, Google Sheets, Google Docs), Salesforce Self-motivated with a desire to achieve results Professional demeanor and exceptional phone presence Aptitude to learn quickly, apply your learning and grow professionally Active listener and articulate communicator Ability to understand customer needs and respond with empathy and patience Highly organized with excellent time management skills Written communication skills
EEO Statement
We are an Equal Opportunity Employer and a Drug-Free Workplace. Flexible work from home options available.
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Customer Success Specialist
Location
Davie, FL • Full Time
Compensation
DOE: $50,000–$70,000
Company
Handtevy Pediatric Resuscitation System is a fully integrated, cloud-based workflow management software program for pre-hospital (EMS) and hospital healthcare providers to treat critically ill or injured pediatric patients. The system is an innovator in emergency medical care for children and adults at national and international level.
Benefits
Annual Bonus 401(k) 401(k) matching Competitive salary Dental insurance Health insurance Paid off Vision insurance Wellness resources
Responsibilities
Maintain regular contact with clients through check-ins, reviews, and support according to expected KPI’s. Document all interactions, troubleshooting steps, and resolutions in Handtevy’s ticketing system (Freshdesk). Guide customers through the features of products, providing step-by-step assistance to ensure they can maximize the value of the tools and services. Work closely with other departments such as IT, Customer Support, and Clinical to ensure a seamless customer experience. Stay up-to-date with the company’s product updates, new releases, and emerging technologies to provide accurate and informed support. Monitor client health and proactively address risks to engagement or retention. Develop tailored success plans for each customer, aligning with their goals and KPIs. Identify opportunities for account expansion and communicate value to support renewals or additional Handtevy products. Serve as a customer advocate internally by sharing insights with appropriate team members. Serve as a point of contact for customer inquiries addressing both technical and general inquiries through phone and email in a prompt and professional manner. Maintain detailed records of customer interactions and support activities in Freshdesk, Salesforce and other success platforms.
Qualifications
Bachelor’s Degree preferred Knowledge of Google Suite (Gmail, Google Sheets, Google Docs), Salesforce Self-motivated with a desire to achieve results Professional demeanor and exceptional phone presence Aptitude to learn quickly, apply your learning and grow professionally Active listener and articulate communicator Ability to understand customer needs and respond with empathy and patience Highly organized with excellent time management skills Written communication skills
EEO Statement
We are an Equal Opportunity Employer and a Drug-Free Workplace. Flexible work from home options available.
#J-18808-Ljbffr