All One Credit Union
Member Relationship Assistant Manager
All One Credit Union, Clinton, Massachusetts, us, 01510
Member Relationship Assistant Manager (onsite in Clinton, MA)
Location: Clinton, MA
Key Responsibilities
Provide the highest level of service and responsiveness to members served by All One Credit Union.
Supervise and schedule daily activities of Member Relationship Representative staff, ensuring adequate coverage and delegating duties.
Coach and mentor staff, conduct performance evaluations, and provide training and motivation.
Greet and welcome members and non‑members in a courteous and professional manner.
Identify and fulfill members’ financial needs, achieving assigned member service and sales goals.
Accommodate all member requests, including account openings, loan applications and routine bank transactions.
Participate in branch operational tasks such as audits, cash settlements, daily recaps, ATM and cash recycler management, and month‑end reporting.
Develop and deepen member relationships by resolving member issues efficiently and providing comprehensive product knowledge.
Execute all sales, servicing, banking transactions and operational tasks accurately, following security and compliance policies.
Complete monthly reports such as NSF and Charge‑Off Report and ensure all security equipment is operational.
Open and close the branch to ensure systems are properly set and respond to alarms as needed.
Assist the Member Relationship Manager with hiring and promotional recommendations, and administer supervisor overrides in accordance with limits.
Adhere to all All One Credit Union policies and procedures and maintain compliance with BSA, OFAC, and other regulations.
Benefits & Compensation Work‑life balance and comprehensive benefits package. For full details view
all-onecu.com/about/careers/our-benefits/ .
#J-18808-Ljbffr
Key Responsibilities
Provide the highest level of service and responsiveness to members served by All One Credit Union.
Supervise and schedule daily activities of Member Relationship Representative staff, ensuring adequate coverage and delegating duties.
Coach and mentor staff, conduct performance evaluations, and provide training and motivation.
Greet and welcome members and non‑members in a courteous and professional manner.
Identify and fulfill members’ financial needs, achieving assigned member service and sales goals.
Accommodate all member requests, including account openings, loan applications and routine bank transactions.
Participate in branch operational tasks such as audits, cash settlements, daily recaps, ATM and cash recycler management, and month‑end reporting.
Develop and deepen member relationships by resolving member issues efficiently and providing comprehensive product knowledge.
Execute all sales, servicing, banking transactions and operational tasks accurately, following security and compliance policies.
Complete monthly reports such as NSF and Charge‑Off Report and ensure all security equipment is operational.
Open and close the branch to ensure systems are properly set and respond to alarms as needed.
Assist the Member Relationship Manager with hiring and promotional recommendations, and administer supervisor overrides in accordance with limits.
Adhere to all All One Credit Union policies and procedures and maintain compliance with BSA, OFAC, and other regulations.
Benefits & Compensation Work‑life balance and comprehensive benefits package. For full details view
all-onecu.com/about/careers/our-benefits/ .
#J-18808-Ljbffr