Commerce Bank
Mortgage Loan Servicing Representative
Commerce Bank, Kansas City, Missouri, United States, 64101
Mortgage Loan Servicing Representative
Commerce Bank
Compensation Range
Hourly: $18.55 - $26.90 (Amount based on relevant experience, skills, and competencies.)
About This Job
The main purpose of this job is to handle every aspect of a mortgage loan after origination. This role handles customer service, escrow accounts, loss mitigation, taxes, insurance, modifications, accounting, investor accounting and payoffs.
Essential Functions
Perform routine and complex tasks in the servicing of mortgage loans in one or more of the various servicing functions; includes administration, cashiering, new loans/acquisitions, special loans, escrow, investor accounting, customer service or default
Process mortgage releases and subsequent documents to borrowers
Perform customer service via telephone, email and chat
Perform other duties as assigned
Knowledge, Skills & Abilities Required
Thorough knowledge of all aspects of the specific functional area and ability to understand the interrelationship of all mortgage servicing functions and the resulting impact
Demonstrates self-initiative in problem identification or provides assistance as needed within specific functional area as well as the group
Ability to work with other departments to meet time requirements
Ability to consistently meet or exceed minimum departmental productivity standards
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate level proficiency with Microsoft Word, Excel, Teams and Outlook
Education & Experience
High school diploma or equivalent combination of education and experience required
2+ years Real Estate loan experience required
2+ years of customer service via telephone, email and chat, experience preferred
Level of role is determined by knowledge, experience, skills, abilities, and education
For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Mortgage Loan Servicing Representative I, II & Senior job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $18.55 to $26.90 per hour.
The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.
Location : 922 Walnut St, Kansas City, Missouri 64106
Time Type : Full time
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Compensation Range
Hourly: $18.55 - $26.90 (Amount based on relevant experience, skills, and competencies.)
About This Job
The main purpose of this job is to handle every aspect of a mortgage loan after origination. This role handles customer service, escrow accounts, loss mitigation, taxes, insurance, modifications, accounting, investor accounting and payoffs.
Essential Functions
Perform routine and complex tasks in the servicing of mortgage loans in one or more of the various servicing functions; includes administration, cashiering, new loans/acquisitions, special loans, escrow, investor accounting, customer service or default
Process mortgage releases and subsequent documents to borrowers
Perform customer service via telephone, email and chat
Perform other duties as assigned
Knowledge, Skills & Abilities Required
Thorough knowledge of all aspects of the specific functional area and ability to understand the interrelationship of all mortgage servicing functions and the resulting impact
Demonstrates self-initiative in problem identification or provides assistance as needed within specific functional area as well as the group
Ability to work with other departments to meet time requirements
Ability to consistently meet or exceed minimum departmental productivity standards
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate level proficiency with Microsoft Word, Excel, Teams and Outlook
Education & Experience
High school diploma or equivalent combination of education and experience required
2+ years Real Estate loan experience required
2+ years of customer service via telephone, email and chat, experience preferred
Level of role is determined by knowledge, experience, skills, abilities, and education
For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Mortgage Loan Servicing Representative I, II & Senior job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $18.55 to $26.90 per hour.
The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.
Location : 922 Walnut St, Kansas City, Missouri 64106
Time Type : Full time
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