Westlake Financial
60-Day Collections Representative
Westlake Financial
– Dallas, TX (On-site)
Why Westlake?
Base Pay:
$19.50 per hour plus bonus potential of up to $4,800 monthly based on individual and team performance.
Tiered Retention Bonus:
Receive $500 upon completion of 3 months from start date, additional $500 upon completion of 6 months.
Incentive:
If department exceeds goal, eligible agents receive a kicker ranging from $100 to $750 based on goal achievement.
All incentive opportunities may vary monthly, are not guaranteed, and are subject to change.
What You’ll Do:
Negotiate with customers to develop payment plans that fit their individual situations.
Meet and exceed daily and monthly goals while maintaining quality and compliance standards.
Make outbound calls that lead to successful payments or timely arrangements to resolve delinquencies.
Collaborate with teammates and contribute to the department’s overall success.
Manage a high volume of calls efficiently and professionally in a fast‑paced environment.
Use skip‑tracing tools to locate customers or collateral when needed.
Work closely with repossession agents to secure collateral when necessary.
Reduce delinquency within your assigned queue and contribute to department‑wide goals.
Follow company policies and quality standards to ensure accuracy, compliance, and excellent customer experiences.
What We’re Looking For:
Type at least 35 WPM with strong computer and data‑entry skills.
Excellent communication and negotiation abilities with professional phone etiquette.
Flexible schedule – willing to work overtime and weekends when needed.
Able to multitask and stay organized in a fast‑paced environment.
Understanding of collection laws, including the Fair Debt Collection Practices Act (FDCPA).
Proficient in Microsoft Excel and Outlook; comfortable navigating web‑based applications.
Team‑oriented with a positive, dependable attitude.
2+ years of experience in a collections environment preferred.
Auto collections experience and knowledge of repossession or skip‑tracing strongly preferred.
High school diploma or equivalent required.
Full‑Time Benefits:
Medical, Dental, and Vision benefits.
Life Insurance and Long‑term disability plans.
Flexible Spending Account.
401(K) matching.
Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching.
Wellness Programs.
Metro Tap Card and Metro‑link Reimbursement (for Los Angeles, CA employees only).
Career Path Opportunities.
Discounts on Parks, Museums, Movie Tickets, and Attractions.
Employee Loan Assistance.
Annual Flu Shot.
Paid Vacation Days.
Paid Sick days.Paid holidays.HGym (available in our Los Angeles, CA & Dallas, TX office).
Rental Car Discounts, Dell Member Purchase Program.
UKG Wallet.
About Us:
Westlake Financial is the largest privately held auto finance company in the United States with demonstrated growth year over year. We continue to expand our teams and diversify our business model, cementing our position as a leader in the automotive lending industry.
Westlake continues to grow its market share within the Auto Industry with assets in excess of $22B. We have business relationships in all 50 states, including Puerto Rico. We are looking to acquire talented individuals as we expand our market share. Westlake Financial believes in PEOPLE with the PURPOSE and PASSION to assist our more than 22,000 dealer partners throughout North America.
Acknowledgments:
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. We are an equal opportunity employer and do not unlawfully discriminate in employment. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.
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– Dallas, TX (On-site)
Why Westlake?
Base Pay:
$19.50 per hour plus bonus potential of up to $4,800 monthly based on individual and team performance.
Tiered Retention Bonus:
Receive $500 upon completion of 3 months from start date, additional $500 upon completion of 6 months.
Incentive:
If department exceeds goal, eligible agents receive a kicker ranging from $100 to $750 based on goal achievement.
All incentive opportunities may vary monthly, are not guaranteed, and are subject to change.
What You’ll Do:
Negotiate with customers to develop payment plans that fit their individual situations.
Meet and exceed daily and monthly goals while maintaining quality and compliance standards.
Make outbound calls that lead to successful payments or timely arrangements to resolve delinquencies.
Collaborate with teammates and contribute to the department’s overall success.
Manage a high volume of calls efficiently and professionally in a fast‑paced environment.
Use skip‑tracing tools to locate customers or collateral when needed.
Work closely with repossession agents to secure collateral when necessary.
Reduce delinquency within your assigned queue and contribute to department‑wide goals.
Follow company policies and quality standards to ensure accuracy, compliance, and excellent customer experiences.
What We’re Looking For:
Type at least 35 WPM with strong computer and data‑entry skills.
Excellent communication and negotiation abilities with professional phone etiquette.
Flexible schedule – willing to work overtime and weekends when needed.
Able to multitask and stay organized in a fast‑paced environment.
Understanding of collection laws, including the Fair Debt Collection Practices Act (FDCPA).
Proficient in Microsoft Excel and Outlook; comfortable navigating web‑based applications.
Team‑oriented with a positive, dependable attitude.
2+ years of experience in a collections environment preferred.
Auto collections experience and knowledge of repossession or skip‑tracing strongly preferred.
High school diploma or equivalent required.
Full‑Time Benefits:
Medical, Dental, and Vision benefits.
Life Insurance and Long‑term disability plans.
Flexible Spending Account.
401(K) matching.
Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching.
Wellness Programs.
Metro Tap Card and Metro‑link Reimbursement (for Los Angeles, CA employees only).
Career Path Opportunities.
Discounts on Parks, Museums, Movie Tickets, and Attractions.
Employee Loan Assistance.
Annual Flu Shot.
Paid Vacation Days.
Paid Sick days.Paid holidays.HGym (available in our Los Angeles, CA & Dallas, TX office).
Rental Car Discounts, Dell Member Purchase Program.
UKG Wallet.
About Us:
Westlake Financial is the largest privately held auto finance company in the United States with demonstrated growth year over year. We continue to expand our teams and diversify our business model, cementing our position as a leader in the automotive lending industry.
Westlake continues to grow its market share within the Auto Industry with assets in excess of $22B. We have business relationships in all 50 states, including Puerto Rico. We are looking to acquire talented individuals as we expand our market share. Westlake Financial believes in PEOPLE with the PURPOSE and PASSION to assist our more than 22,000 dealer partners throughout North America.
Acknowledgments:
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. We are an equal opportunity employer and do not unlawfully discriminate in employment. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.
#J-18808-Ljbffr