Langham Hospitality Group
Esthetician - The Langham, Chicago
Langham Hospitality Group, Chicago, Illinois, United States, 60290
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Esthetician – The Langham, Chicago
role at
Langham Hospitality Group
Location: Chicago, IL
Primary Objective of the Position Primary responsibility is to provide spa services to guests, visitors, and members in a timely, courteous, and efficient manner. Escort clients to and from treatment rooms, attend to any immediate needs throughout the spa visit, assist with information regarding inquiries, coordinate all guest requests for services, and maintain impeccable cleanliness of the spa. Maintain knowledge of Cuan Spa philosophy, treatment menu, and vendor product information.
Responsibilities and Job Duties
Maintain complete knowledge of hotel features and services, hours of operation, spa services, spa products, spa F&B menus, fitness center programs, and scheduled daily group activities.
Comply with all hotel and departmental policies and procedures.
Set up the workstation with necessary supplies and maintain pristine cleanliness standards.
Notify supervisor of any safety hazards.
Escort guests to and from treatment.
Educate guests about the theme of the spa and the treatment scheduled.
Inquire about contraindications before beginning service.
Ensure guest comfort and safety throughout treatment.
Begin and end spa treatments on time.
Handle guest complaints by following the instant pacification procedures.
Use spa products provided by Cuan Spa only.
Follow standard operating procedures and protocol for each treatment without deviation.
Offer guests a variety of beverage and snack options when not in treatment.
Assist with cleanliness of all spa areas, including all locker rooms.
Dispose of dirty linens in the proper area.
Ensure the treatment room is always immaculate, with treatment tables draped, counters and products clean, and presentation in accordance with Cuan brand standards.
Ensure room vanity and cabinet presentation protocols are always followed.
Place privacy signage on door whenever in a treatment; remove when not in the room.
Review guest lifestyle forms from Book4time before interacting with the guest.
Update guest treatments, add treatment enhancements and retail suggestions in Book4time in a timely manner before the guest arrives at the spa concierge desk.
Maintain accurate payroll records via ADP by clocking in and out of shift in a timely manner.
Attend all required meetings and training sessions.
Physically perform facials, body treatments, and waxing treatments presented on the Cuan Spa treatment menu.
Physical Demands
Requires walking or standing to a significant degree.
Ability to lift 20 lbs.
Special Skills Required
Provide timely spa services.
Knowledge of draping procedures.
Focus on guest needs.
Remain quiet during treatment.
Promote positive relations with all individuals who approach the spa.
Perform job functions with minimal supervision.
Maintain confidentiality of all guest information and pertinent hotel data.
Sell spa products.
Knowledge of a variety of facial services.
Keep rooms and all spa areas clean.
Detail oriented.
Education Required High school graduate preferred.
Experience Required Five years’ experience in a similar position in the hospitality industry required.
Licenses or Certificates Current State of Illinois Esthetic license required.
Salary Range $12.66 – $15.83 per hour, plus service charge, commission, and discretionary gratuities.
Benefits Included for Full-Time Colleagues
Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)
Paid Holidays
Medical, Dental and Vision Insurance for you and your family (employee paid partial premiums)
Basic Life Insurance, AD&D, and Short-Term Disability (company paid)
Long Term Disability, Additional Life Insurance, Child Life, Spouse Life, Pet Insurance, ID Theft Protection Coverage, Prepaid Legal, Critical Illness, Hospital Care, Accidental Injury Supplemental Plans (available for purchase)
401k plan with Roth option and employer match
Free meals while on duty
Uniforms and cleaning of uniforms (for applicable positions)
Free and discounted hotel stays
Discounted parking
Guidance Resources – company paid benefit for personal counseling
EOE, Including Disability/Veterans
About Langham Hospitality Group Langham Hospitality Group (LHG) is a wholly owned subsidiary of Great Eagle Holdings. LHG comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint across Asia, Europe, North America, Australasia, and the Middle East.
Majestic views of the cityscape, the Chicago River, and Lake Michigan are offered at The Langham, Chicago, located in a skyscraper designed by renowned architect Mies van der Rohe. Situated in downtown Chicago, our hotel is minutes from the Loop, Grant Park, Magnificent Mile, Millennium Park, and Navy Pier. Discover the perfect blend of convenience and stylish comfort only at The Langham, Chicago.
For more information about the property, please visit:
https://www.langhamhotels.com/en/the-langham/chicago/
#J-18808-Ljbffr
Esthetician – The Langham, Chicago
role at
Langham Hospitality Group
Location: Chicago, IL
Primary Objective of the Position Primary responsibility is to provide spa services to guests, visitors, and members in a timely, courteous, and efficient manner. Escort clients to and from treatment rooms, attend to any immediate needs throughout the spa visit, assist with information regarding inquiries, coordinate all guest requests for services, and maintain impeccable cleanliness of the spa. Maintain knowledge of Cuan Spa philosophy, treatment menu, and vendor product information.
Responsibilities and Job Duties
Maintain complete knowledge of hotel features and services, hours of operation, spa services, spa products, spa F&B menus, fitness center programs, and scheduled daily group activities.
Comply with all hotel and departmental policies and procedures.
Set up the workstation with necessary supplies and maintain pristine cleanliness standards.
Notify supervisor of any safety hazards.
Escort guests to and from treatment.
Educate guests about the theme of the spa and the treatment scheduled.
Inquire about contraindications before beginning service.
Ensure guest comfort and safety throughout treatment.
Begin and end spa treatments on time.
Handle guest complaints by following the instant pacification procedures.
Use spa products provided by Cuan Spa only.
Follow standard operating procedures and protocol for each treatment without deviation.
Offer guests a variety of beverage and snack options when not in treatment.
Assist with cleanliness of all spa areas, including all locker rooms.
Dispose of dirty linens in the proper area.
Ensure the treatment room is always immaculate, with treatment tables draped, counters and products clean, and presentation in accordance with Cuan brand standards.
Ensure room vanity and cabinet presentation protocols are always followed.
Place privacy signage on door whenever in a treatment; remove when not in the room.
Review guest lifestyle forms from Book4time before interacting with the guest.
Update guest treatments, add treatment enhancements and retail suggestions in Book4time in a timely manner before the guest arrives at the spa concierge desk.
Maintain accurate payroll records via ADP by clocking in and out of shift in a timely manner.
Attend all required meetings and training sessions.
Physically perform facials, body treatments, and waxing treatments presented on the Cuan Spa treatment menu.
Physical Demands
Requires walking or standing to a significant degree.
Ability to lift 20 lbs.
Special Skills Required
Provide timely spa services.
Knowledge of draping procedures.
Focus on guest needs.
Remain quiet during treatment.
Promote positive relations with all individuals who approach the spa.
Perform job functions with minimal supervision.
Maintain confidentiality of all guest information and pertinent hotel data.
Sell spa products.
Knowledge of a variety of facial services.
Keep rooms and all spa areas clean.
Detail oriented.
Education Required High school graduate preferred.
Experience Required Five years’ experience in a similar position in the hospitality industry required.
Licenses or Certificates Current State of Illinois Esthetic license required.
Salary Range $12.66 – $15.83 per hour, plus service charge, commission, and discretionary gratuities.
Benefits Included for Full-Time Colleagues
Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)
Paid Holidays
Medical, Dental and Vision Insurance for you and your family (employee paid partial premiums)
Basic Life Insurance, AD&D, and Short-Term Disability (company paid)
Long Term Disability, Additional Life Insurance, Child Life, Spouse Life, Pet Insurance, ID Theft Protection Coverage, Prepaid Legal, Critical Illness, Hospital Care, Accidental Injury Supplemental Plans (available for purchase)
401k plan with Roth option and employer match
Free meals while on duty
Uniforms and cleaning of uniforms (for applicable positions)
Free and discounted hotel stays
Discounted parking
Guidance Resources – company paid benefit for personal counseling
EOE, Including Disability/Veterans
About Langham Hospitality Group Langham Hospitality Group (LHG) is a wholly owned subsidiary of Great Eagle Holdings. LHG comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint across Asia, Europe, North America, Australasia, and the Middle East.
Majestic views of the cityscape, the Chicago River, and Lake Michigan are offered at The Langham, Chicago, located in a skyscraper designed by renowned architect Mies van der Rohe. Situated in downtown Chicago, our hotel is minutes from the Loop, Grant Park, Magnificent Mile, Millennium Park, and Navy Pier. Discover the perfect blend of convenience and stylish comfort only at The Langham, Chicago.
For more information about the property, please visit:
https://www.langhamhotels.com/en/the-langham/chicago/
#J-18808-Ljbffr