LingaTech
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Position Overview The Telecommunications Engineer provides technical support for voice, video, and mobile communication systems, ensuring seamless connectivity and functionality across the organization. This role involves maintaining, troubleshooting, and enhancing telecom infrastructure, including Avaya, Cisco, Webex, and VoIP technologies.
Duties
Install, configure, and upgrade telecommunication systems including Avaya, Cisco, Aspect Unified Communications, Webex, VoIP, SIP, analog lines, eFax, and mobile devices
Serve as the first point of contact for telecom-related technical assistance via phone or email
Monitor and maintain the voice network, reporting issues to telecom ISPs or hosting vendors through Remedy Portal
Collaborate with telecommunications partners on upgrades, patch management, and performance improvements
Manage telecom-related Helpdesk tickets using Zendesk, ensuring timely issue resolution
Configure new user voicemail profiles, display names, and phone settings for onboarding employees
Maintain accurate inventory documentation of telephony and voice network infrastructure
Manage and organize voice network cabling closets and cable location inventory
Perform mobile device iOS updates and technology refreshes in accordance with AirWatch policy
Document work activities and incident resolutions in the Zendesk system
Maintain accurate asset inventories through FCMS and Verizon portals
Develop and maintain documentation of telecom infrastructure, procedures, and standard practices
Participate in IT operations meetings to ensure effective communication and coordination
Install, relocate, or decommission telecom assets as required
Provide engineering support for planning, designing, developing, testing, installing, and maintaining large communication networks
Ensure proper planning and infrastructure support for building communication spaces and media pathways
Develop and maintain complex voice, wireless, video, and data communications systems
Perform analytical and engineering tasks across multiple technical communication areas
Required Skills
1–5 years of experience developing, operating, and maintaining voice, wireless, video, and data communication systems
1–5 years of experience providing direction for communications activities related to large communication networks
Troubleshoot daily telecom-related issues in the areas of desk phones, call center applications, mobile devices, and data/voice ports
Proven experience with telecom systems including PBX, ACD, and UIP
Proven experience in asset management for both hardware and software
Good technical understanding of network, telecommunications, and mobile devices
Proven experience working in a call center environment
Bachelor’s degree in Information Technology or related field, or equivalent experience
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Government Administration and IT Services and IT Consulting
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Get AI-powered advice on this job and more exclusive features.
Position Overview The Telecommunications Engineer provides technical support for voice, video, and mobile communication systems, ensuring seamless connectivity and functionality across the organization. This role involves maintaining, troubleshooting, and enhancing telecom infrastructure, including Avaya, Cisco, Webex, and VoIP technologies.
Duties
Install, configure, and upgrade telecommunication systems including Avaya, Cisco, Aspect Unified Communications, Webex, VoIP, SIP, analog lines, eFax, and mobile devices
Serve as the first point of contact for telecom-related technical assistance via phone or email
Monitor and maintain the voice network, reporting issues to telecom ISPs or hosting vendors through Remedy Portal
Collaborate with telecommunications partners on upgrades, patch management, and performance improvements
Manage telecom-related Helpdesk tickets using Zendesk, ensuring timely issue resolution
Configure new user voicemail profiles, display names, and phone settings for onboarding employees
Maintain accurate inventory documentation of telephony and voice network infrastructure
Manage and organize voice network cabling closets and cable location inventory
Perform mobile device iOS updates and technology refreshes in accordance with AirWatch policy
Document work activities and incident resolutions in the Zendesk system
Maintain accurate asset inventories through FCMS and Verizon portals
Develop and maintain documentation of telecom infrastructure, procedures, and standard practices
Participate in IT operations meetings to ensure effective communication and coordination
Install, relocate, or decommission telecom assets as required
Provide engineering support for planning, designing, developing, testing, installing, and maintaining large communication networks
Ensure proper planning and infrastructure support for building communication spaces and media pathways
Develop and maintain complex voice, wireless, video, and data communications systems
Perform analytical and engineering tasks across multiple technical communication areas
Required Skills
1–5 years of experience developing, operating, and maintaining voice, wireless, video, and data communication systems
1–5 years of experience providing direction for communications activities related to large communication networks
Troubleshoot daily telecom-related issues in the areas of desk phones, call center applications, mobile devices, and data/voice ports
Proven experience with telecom systems including PBX, ACD, and UIP
Proven experience in asset management for both hardware and software
Good technical understanding of network, telecommunications, and mobile devices
Proven experience working in a call center environment
Bachelor’s degree in Information Technology or related field, or equivalent experience
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Government Administration and IT Services and IT Consulting
#J-18808-Ljbffr