911 Assistant Communications Supervisor

Performs difficult skilled technical and administrative work assisting in the supervision of the 911 communication center operations, performing quality assurance, preparing and maintaining a variety of records and reports, and related work as apparent or assigned. Work involves coordinating and developing training under the direction of the 911 Communications Supervisor. High school diploma or GED and three to five years experience working as a 911 dispatcher with increasing responsibilities, emergency management, or equivalent combination of education and experience.

> Emergency Medical Dispatch (EMD) certification.

Local credentialing/re-credentialing.

CPR/First Aid certification.

Division of Criminal Information (DCI) Certification.

Training officer certification.

Association for Public Safety Communications Officials (APCO) Certified Training Officer.

Emergency dispatch quality assurance training.

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