Account Director, Ecommerce & Amazon Job at Advantage Sales and Marketing in Des

Account Director, Amazon & E-Commerce - Remote

E-commerce is a fast-paced industry, and the only constant is change- we are looking for someone dynamic, curious & confident to join our team as an Account Director for our Amazon CPG business. This role is responsible for providing strategic, tactical, and operational leadership on the highest levels. Leading a team that is focused on providing Amazon-focused e-commerce strategy and best-in-class execution for many customers including some of the world's largest consumer packaged goods brands. In a work-from-home environment; teaching, training and the development of all team members are essential to creating a positive culture. Collaboration with other business management & Advantage Unified Commerce teams is crucial for success in this role as our Enterprise approach and breadth of services are key to our approach. In addition to leading the team & client relationships, new business development is a core focus that all leaders actively participate in.

Job Responsibilities

• Oversee and drive client growth within existing account portfolio and is responsible for helping achieve the team and division's annual sales budget via current client growth, new service creation, new business development, etc.
• Manage, nurture and own key client relationships to ensure satisfaction, retention, and growth, identify opportunities to upsell and expand services, proactively address client needs, and collaborate with internal teams to deliver tailored solutions that drive long-term success building a trust-based partnership with client teams, and agency partners
• Works directly with managers having regular communication with them to ensure they are driving the business forward and helping them address short- and long-term goals, initiatives & challenges.
• Understand the needs of clients to ensure the team is consistently meeting and exceeding expectations of relationships, while also understanding our contractual duty.
• Develop standards, systems, and best practices (using people or technology) to consistently improve upon our ways of working.
• Innovate upon & improve current offers.
• Building the formal frameworks and methodologies for key strategic issues both leveraging existing resources and creating new innovative concepts across the organization, ensuring processes are in place.
• Participate in hiring of business managers & strategic business advisors.
• Entails managing both accounts and direct reports.
• Collaborates with executive leadership and peers to ensure understanding of key initiatives and results.
• Actively engaging in company culture & leadership, driving a fun, positive, virtual work environment that is scalable, collaborative, and results-oriented.

Skills, Knowledge, and Abilities

• Must have Amazon Seller Central (5+ years) and Amazon Vendor Central (5+ years) experience
• Expert level influencing skills the ability to manage internal and external boundaries, set expectations, and build alignment at varying management levels / client interface
• Expert level execution skills - the ability to coordinate mutually agreed expectations of what is promised to the customer into measurable business results
• Expert level credibility skills ability to use personal effectiveness to link relationships, processes, and business methodologies with cost-saving activities
• Excellent strategic thinking and process development skills
• Excellent organizational and problem-solving skills
• Excellent communication skills, both written and verbal
• Must be able to effectively handle multiple tasks and projects simultaneously in a highly complex environment
• Team player with good people skills

The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

The Account Director functions as the main client relationship manager of Agency consumer promotion and shopper marketing program deliverables within multiple categories or retail channels. Primary role is to provide thought leadership as the face of the Agency to the senior-level sales / marketing team during the conceptual development, communication design, execution and analysis of programs.

A successful Account Director will focus on financial health of the client, organic business development, effective and efficient program management of the Agency team and results that are in concert with client and retailer initiatives. Proficiency in conceptual selling and consulting will be defined by effective written and oral communication skills with clients, customers, and agency partners.

Essential Job Duties and Responsibilities

Personal Accountability

• Demonstrate product category or retail channel ownership with Marketing and Sales client base to show Agency thought leadership as a consultant
• Cultivate strong relationships with client trade, sales and marketing teams, including 3rd party agencies as required, to harmonize cross-functional client communications from inception to analysis of client programs
• Oversee proposals and program presentations for effective and efficient resources to meet the client goals and agency revenue targets
• Identify new business opportunities within existing clients as well as with extended client base
• Synchronize and standardize best practices for client program execution, budgets, tracking, and post-promotional reporting in accordance with company systems and processes
• Effective recruiting, hiring, training, and development of direct reports
• Other related duties as assigned

Cross-Functional Accountability

• Serve as financial relationship owner for cross-agency team departments and / or clients to deliver timely client decisions and approvals
• Activate assignments and encourage partnership with Planning team members to develop category, channel, customer and competitive brand marketplace insights, identify most value consumer targets, communication strategy, innovation opportunities, promotion program objectives, strategies and tactical recommendations for programs, leveraging key consumer / shopper insights that drive behavior change
• Engage, mentor and inspire Agency cross-functional team by teaching the fundamentals, empowering proactive thinking, communicating team goals and considering succession planning / hiring needs
• Identify cross-company Marketing Services revenue-driving opportunities
• Other related duties as assigned
• Safety : must have the ability to perform the job safely by demonstrating full awareness of his / her surroundings. Will utilize proper safety techniques and equipment use when necessary. Will be proactive in alerting Management of any unsafe act or condition to prevent injuries.

Supervisory Responsibilities

Direct Reports

Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports

May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and / or Driving Requirements

Travel is an essential duty and function of this job. Driving is not an essential duty or function of this job.

Minimum Qualifications

Education Level : Bachelor's Degree or equivalent experience

(Preferred) : MBA Degree or equivalent experience

Field of Study / Area of Experience : Marketing and / or Public Relations

• 3-5 years of experience in team supervisory
• 6-8 years of experience in the role of leader / manager in agency or brand management, including experience in shopper marketing

Skills, Knowledge and Abilities

• Ability to make oral presentations
• Team building Skills
• Flexible and adaptable, able to change and alter according to changes in projects or business environment
• Excellent customer service orientation
• Track record of building and maintaining customer / client relationships
• Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
• Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines
• Strong prioritization skills
• Ability to exercise sound judgment

Environmental & Physical Requirements

Office / Non-Sedentary Requirements

Incumbent must be able to perform the essential functions of the job.