HEI Hotels & Resorts is hiring: Restaurant Manager in Braselton

About Us

Within the sweeping panorama of the north Georgia foothills, Chateau Elan began with the planting of the vineyards in 1981. From these lush vines has grown a 3,500‑acre conference and leisure destination. We welcome your interest in applying for a position with Chateau Élan Winery & Resort. For many years, we have served our guests with the highest level of products and service in luxury resorts. We owe our growth and success to our associates who have served our guests with dedication and pride. The key to our continued growth is found in satisfying and exceeding our guests’ expectations. We look for people with personality, energy, enthusiasm, excellent grooming and commitment. We nurture and train our associates throughout their tenure here. They, in turn, provide the highest level of guest service, making Chateau Élan the special place it is today.
Perks include, but are not limited to, discount hotel stays, discount spa services, discount golf, discount food and beverage, discount retail as well as access to the YouDecide® discount program, which offers negotiated pricing on vacation destinations, hotels, car rentals, movie tickets, consumer electronics, and more. If you don’t meet every requirement, we encourage you to still apply; we value diversity and are committed to building an inclusive workplace. We also value U.S. military experience and invite all qualified veterans to apply.

Overview

Plan and manage the Restaurant, Room Service, and other food & beverage outlets as appropriate to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures, and federal, state, and local regulations while meeting or exceeding financial goals.

Essential Duties and Responsibilities

• Direct the day‑to‑day operations of the restaurant and room service for breakfast, lunch, and dinner periods, including bar operations.
• Manage human resources across outlets: attract, retain, and motivate associates; interview, hire, schedule, train, develop, coach, counsel, conduct performance and salary reviews, resolve problems, communicate openly, recommend discipline or termination as appropriate.
• Implement company programs and manage all outlets to ensure compliance with LSOPs, SOPs, safety regulations, and state and local laws, providing optimal service, quality, and hospitality.
• Forecast, implement, monitor, control, and report on outlet budgets and components (labor, food, beverage, supplies, equipment) to maximize revenue and minimize expenses while ensuring adequate supplies and staff.
• Respond to customer trends, needs, issues, comments, and problems to ensure a quality experience and enhance future sales prospects.
• Create, recommend, and implement promotions, displays, buffet presentations, and ideas to capture more in‑house guests and increase local market share.
• Monitor and control maintenance and sanitation of outlet areas and equipment to protect assets, comply with regulations, and ensure quality service.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job‑related duties as assigned.

Qualifications and Skills

• Minimum two years of post‑high‑school education.
• Two or more years of full employment in a related position.
• Hotel experience preferred.
• Thorough knowledge of restaurant/hotel practices and procedures; ability to perform non‑repetitive analytical work and determine actions based on policies and guidelines.
• Supervision, management, and communication skills required.
• Ability to investigate, analyze current activities or information, and make logical conclusions and recommendations; decisions generally guided by established policy and procedures.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, business plans, repairs, maintenance, budget forecasting, quality assurance, hospitality law, and long‑range planning.
• Leadership skills to motivate and develop staff and ensure accomplishment of goals.
• Able to set priorities, plan, organize, and delegate.
• Written communication skills: concise, well‑organized, complete, and clear.
• Ability to work effectively under time constraints and deadlines.
• Effective verbal and written communication skills; ability to adapt communication style to suit different audiences.

Compensation

Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No

Benefits

HEI Hotels and Resorts offers a comprehensive benefits program that supports physical, mental, and financial wellness. Medical, dental, and vision coverage through Anthem Blue Cross Blue Shield and EyeMed; vacation, sick, and holiday programs; pet insurance through the ASPCA; supplemental, spousal, and child life insurance; short‑ and long‑term disability; 401(k) savings plan with matching; and discounts via the YouDecide® and Hotel Room Discount programs. Specific details and eligibility vary by location and employment status.
We are an equal‑opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

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