Planet Fitness
Overview
Front Desk Associate
at Planet Fitness Kingston, NY. You will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience. Responsibilities
Greet members/guests as they enter and exit the club; assist them with any questions or concerns as they check in. Promote the Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies. Resolve member concerns and escalate to a Manager as needed. Answer phones in a friendly manner and assist callers with their inquiries. Perform membership related functions such as sign-ups, updating contact/billing information, cancellations, collecting unpaid balances and transferring memberships. Conduct prospective member calls and tours; assess membership needs. Execute retail transactions and drive sales goals. Regularly clean and sanitize all exercise equipment and Black Card spa amenities; maintain cleanliness of communal spaces and your assigned area. Ensure restrooms are clean, sanitized, stocked and clutter-free by following the routine cleaning schedule. Walk the club to identify and address safety/policy issues and cleanliness concerns. Address maintenance and facility concerns (e.g., broken or missing equipment) promptly. Qualifications
6-12 months of experience in a customer service environment is preferred Must be 18 years of age or older Willing to become CPR/AED Certified (Training provided by Planet Fitness) Basic computer proficiency Physical Demands
Continual standing and movement throughout the club during shift Frequent in-person or phone communication Must be able to lift up to 75 pounds Exposure to cleaning chemicals Frequent cleaning and sanitizing of equipment and facilities Ability to bend, twist, and move as needed Compensation & Benefits
The hourly pay range for this position is $15.50 to $16.50. Planet Fitness reserves the right to pay outside this range based on factors unrelated to protected characteristics. Medical, dental and vision insurance; short-term and long-term disability; life insurance; 401(k); flexible spending accounts; vacation, sick and holiday pay; and a free Black Card Membership. Some benefits are for full-time employees only. Health & Safety
Every team member is responsible for contributing to a safe and healthy workplace. Team members should follow all applicable policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and perform work safely.
#J-18808-Ljbffr
Front Desk Associate
at Planet Fitness Kingston, NY. You will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience. Responsibilities
Greet members/guests as they enter and exit the club; assist them with any questions or concerns as they check in. Promote the Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies. Resolve member concerns and escalate to a Manager as needed. Answer phones in a friendly manner and assist callers with their inquiries. Perform membership related functions such as sign-ups, updating contact/billing information, cancellations, collecting unpaid balances and transferring memberships. Conduct prospective member calls and tours; assess membership needs. Execute retail transactions and drive sales goals. Regularly clean and sanitize all exercise equipment and Black Card spa amenities; maintain cleanliness of communal spaces and your assigned area. Ensure restrooms are clean, sanitized, stocked and clutter-free by following the routine cleaning schedule. Walk the club to identify and address safety/policy issues and cleanliness concerns. Address maintenance and facility concerns (e.g., broken or missing equipment) promptly. Qualifications
6-12 months of experience in a customer service environment is preferred Must be 18 years of age or older Willing to become CPR/AED Certified (Training provided by Planet Fitness) Basic computer proficiency Physical Demands
Continual standing and movement throughout the club during shift Frequent in-person or phone communication Must be able to lift up to 75 pounds Exposure to cleaning chemicals Frequent cleaning and sanitizing of equipment and facilities Ability to bend, twist, and move as needed Compensation & Benefits
The hourly pay range for this position is $15.50 to $16.50. Planet Fitness reserves the right to pay outside this range based on factors unrelated to protected characteristics. Medical, dental and vision insurance; short-term and long-term disability; life insurance; 401(k); flexible spending accounts; vacation, sick and holiday pay; and a free Black Card Membership. Some benefits are for full-time employees only. Health & Safety
Every team member is responsible for contributing to a safe and healthy workplace. Team members should follow all applicable policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and perform work safely.
#J-18808-Ljbffr