Sonic Automotive
BDC / Service Reception - Mercedes Benz of Mckinney
Sonic Automotive, Austin, Texas, us, 78716
BDC / Service Reception - Mercedes Benz of Mckinney in McKinney, TX at Sonic Automotive
Location:
2080 N. US-75 Central Expy McKinney, TX 75070 Job Type:
Sales Experience:
Associate About
At
Mercedes Benz of Mckinney , a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are committed to your success and invested in your future. Consider a rewarding career with Sonic Automotive, Inc. Hourly:
$17/hr Job Description
Purpose: The Service BDC / Reception Associate is responsible for generating sales appointments with customers who contact the dealership via the internet for service of new and pre-owned vehicles. The role involves delivering a premium customer experience by responding promptly, professionally, accurately, and courteously to customer inquiries. This position uses lead management tools, CRM software, and the internet to manage inquiry flow, update customer files, and track customer interest. The associate will be trained to understand all products and services offered, including inventory, financing, and incentive programs. Responsibilities: Respond to internet inquiries courteously and professionally. Enter all customer inquiry data into the CRM promptly and accurately. Generate service appointments. Conduct phone surveys to assess customer preferences and satisfaction. Utilize lead management tools effectively. Compile reports, forms, and documentation timely. Perform cashier duties as needed. Perform other related duties as assigned. Maintain ethical behavior, ensure customer satisfaction, and be honest in dealings. Qualifications: Excellent verbal and written communication skills. Ability to work independently and in a team in a fast-paced environment. Experience in a call center environment preferred. Strong organizational and time management skills. Ability to understand rules, regulations, policies, and procedures. It's time to make the most important move of your career. Join us for comprehensive training, competitive compensation, and unparalleled benefits. Experience the best of a career in the automotive industry.
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Location:
2080 N. US-75 Central Expy McKinney, TX 75070 Job Type:
Sales Experience:
Associate About
At
Mercedes Benz of Mckinney , a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are committed to your success and invested in your future. Consider a rewarding career with Sonic Automotive, Inc. Hourly:
$17/hr Job Description
Purpose: The Service BDC / Reception Associate is responsible for generating sales appointments with customers who contact the dealership via the internet for service of new and pre-owned vehicles. The role involves delivering a premium customer experience by responding promptly, professionally, accurately, and courteously to customer inquiries. This position uses lead management tools, CRM software, and the internet to manage inquiry flow, update customer files, and track customer interest. The associate will be trained to understand all products and services offered, including inventory, financing, and incentive programs. Responsibilities: Respond to internet inquiries courteously and professionally. Enter all customer inquiry data into the CRM promptly and accurately. Generate service appointments. Conduct phone surveys to assess customer preferences and satisfaction. Utilize lead management tools effectively. Compile reports, forms, and documentation timely. Perform cashier duties as needed. Perform other related duties as assigned. Maintain ethical behavior, ensure customer satisfaction, and be honest in dealings. Qualifications: Excellent verbal and written communication skills. Ability to work independently and in a team in a fast-paced environment. Experience in a call center environment preferred. Strong organizational and time management skills. Ability to understand rules, regulations, policies, and procedures. It's time to make the most important move of your career. Join us for comprehensive training, competitive compensation, and unparalleled benefits. Experience the best of a career in the automotive industry.
#J-18808-Ljbffr