Limelight Health
Customer Support Analyst - Italian speaker
Limelight Health, Sauk Trail Beach, Wisconsin, United States
Customer Support Analyst - Italian speaker
Services / Business Support
Rue de Ramillies 1, 1367 Grand-Rosière (Farm 3), Belgium
Are you ready to learn fast and have a real impact on the company?
Join Odoo, a growing software company with a
killer product , a
huge global community , as well as a
fun and exciting work environment .
Apply now to join a team that supports our customers and internal colleagues to deliver high-quality service.
Users of the Product 7,000,000
Company Growth 60% Year over year
Company Maturity Profitable
What you will do As a Customer Support Analyst, with a positive attitude and dynamism, you will provide
support
and
help
to our
existing and potential customers , and our colleagues as well. Our goal is to make our customers happy by solving their issues and giving them a good quality service.
Your mission will consist of
helping our software's users by investigating to provide them the perfect answer to their questions . When a customer's request comes in, through
ticketing, live chat and phone calls , you will have to
understand the functional issue and investigate . If needed, you will redirect customers to our Developers, depending on the types of request.
Indeed, you will closely collaboration with internal teams such as Consultants, Sales or Developers.
Responsibilities
Help customers with the use of Odoo Business Apps
Solve functional problems by investigating
Engage with our visitors and leads (Livechat)
Ensure customers' satisfaction
Improve customers' experience
Contribute to the improvement of our product & all documentation
Side projects (recruit and onboard new colleagues, give training, ...)
Must Have
Fluent in English & Italian
IT & Business Affinity
Customer oriented
Autonomous and fast learner
Valid work permit for Belgium
Solution minded
Nice to Have
Any other European language is a + (Spanish, German, ...)
Good knowledge of business processes
Technical knowledge (XML, Python, JS)
What’s great in the job? You will start your on-boarding with 2 weeks of intensive functional training with a final certification. You will be glad to contribute to the improvement of our software Odoo by escalating good feedback. In a nutshell, you will be the key point between the end-users and Odoo. We count on you to give our customers the best support experience they have ever had. None of your work days will be the same, guarantee!
The Odoo culture Building a company we love.
Who is your manager? Being a team leader at Odoo.
The founder’s story From 1 to 250 employees in 5 years.
#J-18808-Ljbffr
Rue de Ramillies 1, 1367 Grand-Rosière (Farm 3), Belgium
Are you ready to learn fast and have a real impact on the company?
Join Odoo, a growing software company with a
killer product , a
huge global community , as well as a
fun and exciting work environment .
Apply now to join a team that supports our customers and internal colleagues to deliver high-quality service.
Users of the Product 7,000,000
Company Growth 60% Year over year
Company Maturity Profitable
What you will do As a Customer Support Analyst, with a positive attitude and dynamism, you will provide
support
and
help
to our
existing and potential customers , and our colleagues as well. Our goal is to make our customers happy by solving their issues and giving them a good quality service.
Your mission will consist of
helping our software's users by investigating to provide them the perfect answer to their questions . When a customer's request comes in, through
ticketing, live chat and phone calls , you will have to
understand the functional issue and investigate . If needed, you will redirect customers to our Developers, depending on the types of request.
Indeed, you will closely collaboration with internal teams such as Consultants, Sales or Developers.
Responsibilities
Help customers with the use of Odoo Business Apps
Solve functional problems by investigating
Engage with our visitors and leads (Livechat)
Ensure customers' satisfaction
Improve customers' experience
Contribute to the improvement of our product & all documentation
Side projects (recruit and onboard new colleagues, give training, ...)
Must Have
Fluent in English & Italian
IT & Business Affinity
Customer oriented
Autonomous and fast learner
Valid work permit for Belgium
Solution minded
Nice to Have
Any other European language is a + (Spanish, German, ...)
Good knowledge of business processes
Technical knowledge (XML, Python, JS)
What’s great in the job? You will start your on-boarding with 2 weeks of intensive functional training with a final certification. You will be glad to contribute to the improvement of our software Odoo by escalating good feedback. In a nutshell, you will be the key point between the end-users and Odoo. We count on you to give our customers the best support experience they have ever had. None of your work days will be the same, guarantee!
The Odoo culture Building a company we love.
Who is your manager? Being a team leader at Odoo.
The founder’s story From 1 to 250 employees in 5 years.
#J-18808-Ljbffr