XBP Global
Client Experience Associate - Office Services
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Client Experience Associate – Office Services
role at
XBP Global .
About XBP XBP Global is a workflow automation leader that leverages decades of industry experience, global footprint and Agentic AI to rethink business process automation and enable digital transformation for our clients. We are approximately 11,000 professionals strong, present across 20 countries, and support over 2,500 clients worldwide.
Job Description Customer Service Rep About The Role As a Customer Service Representative, your primary responsibility is to perform data entry tasks to update automated records and ensure the accuracy of work. You will be responsible for batching documents, keying data from source documents, and verifying the correctness of entries in a timely and efficient manner.
Essential Functions & Responsibilities
Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high visibility office environment.
Receive calls and e-mails regarding service and supply requests for copiers, printers, intelligent lockers, and mailing products.
Create inventory, service, and supply orders and returns.
Document information in all logs and reports with keen attention to detail.
Follow up and elevate service and supply requests with 3RD party vendors on an ongoing basis.
Daily interaction with Customers, Service Technicians, Managers, and vendors.
Facilitate any shared e‑mail boxes.
Perform other tasks as assigned and participate in cross‑training.
Adhere to all safety procedures.
Be available for overtime during busy seasons.
Key Skills
Excellent communication skills both verbal and written, in person, email or telephone.
Ability to interface with end‑user in a professional manner, with a sense of urgency.
Ability to effectively work individually or in a team environment.
Competency in performing multiple functional tasks.
Awareness of employer's attendance policy, willingness to work flexible hours, including evenings and weekends, to accommodate client needs and support team coverage.
Minimum Qualifications
18 Years of Age or Older.
High School Diploma or GED.
Minimum of 1‑year customer service related experience.
Experience as a Site Representative and/or a minimum of 1 plus years demonstrated knowledge and experience in a related functional area.
Physical Requirements
Required to stand, walk, simple grasp, reach with hands and arms.
Repetitive motion is required; may require twisting/bending/climbing.
May lift up to 50 lbs. frequently.
Significant walking; ability to stand, sit and/or walk for long periods of time with or without accommodations.
Prior Helpful Experience May Include
Familiarity with office equipment and procedures.
Experience with maintaining and basic troubleshooting of printers, copiers, and other office equipment.
Compensation The pay range for this position starts at $18.00 per hour; however, base pay offered may vary depending on job‑related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
Disclaimer XBP Global recruiters or representatives will only contact you from emails ending with
@xbpamericas ,
@xbpasia ,
@exelaonline.com ,
@exelatech.com ,
@lexicode.com ,
@rustconsulting.com
or
@ersgroup.com . We would never ask you for payment or ask you to deposit a cheque into your personal bank account during the recruitment process.
Seniority level Entry level
Employment type Part‑time
Job function Finance and Sales
Industries Technology, Information and Internet
Referrals increase your chances of interviewing at XBP Global by 2x.
#J-18808-Ljbffr
Client Experience Associate – Office Services
role at
XBP Global .
About XBP XBP Global is a workflow automation leader that leverages decades of industry experience, global footprint and Agentic AI to rethink business process automation and enable digital transformation for our clients. We are approximately 11,000 professionals strong, present across 20 countries, and support over 2,500 clients worldwide.
Job Description Customer Service Rep About The Role As a Customer Service Representative, your primary responsibility is to perform data entry tasks to update automated records and ensure the accuracy of work. You will be responsible for batching documents, keying data from source documents, and verifying the correctness of entries in a timely and efficient manner.
Essential Functions & Responsibilities
Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high visibility office environment.
Receive calls and e-mails regarding service and supply requests for copiers, printers, intelligent lockers, and mailing products.
Create inventory, service, and supply orders and returns.
Document information in all logs and reports with keen attention to detail.
Follow up and elevate service and supply requests with 3RD party vendors on an ongoing basis.
Daily interaction with Customers, Service Technicians, Managers, and vendors.
Facilitate any shared e‑mail boxes.
Perform other tasks as assigned and participate in cross‑training.
Adhere to all safety procedures.
Be available for overtime during busy seasons.
Key Skills
Excellent communication skills both verbal and written, in person, email or telephone.
Ability to interface with end‑user in a professional manner, with a sense of urgency.
Ability to effectively work individually or in a team environment.
Competency in performing multiple functional tasks.
Awareness of employer's attendance policy, willingness to work flexible hours, including evenings and weekends, to accommodate client needs and support team coverage.
Minimum Qualifications
18 Years of Age or Older.
High School Diploma or GED.
Minimum of 1‑year customer service related experience.
Experience as a Site Representative and/or a minimum of 1 plus years demonstrated knowledge and experience in a related functional area.
Physical Requirements
Required to stand, walk, simple grasp, reach with hands and arms.
Repetitive motion is required; may require twisting/bending/climbing.
May lift up to 50 lbs. frequently.
Significant walking; ability to stand, sit and/or walk for long periods of time with or without accommodations.
Prior Helpful Experience May Include
Familiarity with office equipment and procedures.
Experience with maintaining and basic troubleshooting of printers, copiers, and other office equipment.
Compensation The pay range for this position starts at $18.00 per hour; however, base pay offered may vary depending on job‑related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
Disclaimer XBP Global recruiters or representatives will only contact you from emails ending with
@xbpamericas ,
@xbpasia ,
@exelaonline.com ,
@exelatech.com ,
@lexicode.com ,
@rustconsulting.com
or
@ersgroup.com . We would never ask you for payment or ask you to deposit a cheque into your personal bank account during the recruitment process.
Seniority level Entry level
Employment type Part‑time
Job function Finance and Sales
Industries Technology, Information and Internet
Referrals increase your chances of interviewing at XBP Global by 2x.
#J-18808-Ljbffr