Planet Fitness, Inc.
Overview
Planet Fitness is committed to enhancing people’s lives by providing a high-quality fitness experience in a welcoming, judgment-free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing. Joining the PF family means being part of a culture and values-driven environment that supports health and wellbeing in the community, with a team that cares about member experiences and having fun at work. About the Overnight Front Desk Associate Role
As an Overnight Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience. Daily responsibilities for the Overnight Front Desk Associate
include: Greet members/guests as they enter and exit the club; assist them with questions or concerns as they check in. Promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and supporting their fitness journeys while upholding club policies. Resolve member concerns and escalate to a Manager as needed. Answer phones in a friendly manner and assist callers with inquiries. Perform membership-related functions such as sign-ups, updating contact/billing information, cancellations, collecting unpaid balances and transferring memberships. Conduct prospective member calls and tours; assess membership needs. Execute retail transactions with accuracy and drive sales goals. Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities, including communal spaces and your assigned area. Ensure restrooms are clean, sanitized, stocked and clutter-free by following the routine cleaning schedule. Perform comprehensive walks of all club areas; quickly address safety/policy issues and cleanliness concerns. Address maintenance and facility concerns such as broken or missing equipment (e.g., dispensers, leaky faucets, fixtures). About Your Qualifications 6-12 months of experience in a customer service environment is preferred Must be 18 years of age or older Willing to become CPR/AED Certified (Training provided by Planet Fitness) Basic computer proficiency Physical Demands Continual standing and movement throughout the club during shift. Frequent communication in person or by phone to exchange information. Must be able to lift up to 75 pounds. Exposure to cleaning agents and chemicals; frequent cleaning and sanitizing of equipment and facilities. Moving and bending to accomplish tasks in various positions. Benefits and Additional Information Medical, Dental, and Vision Insurance* Vacation/Sick Time/Holiday Pay Free Black Card Membership 401(k) Retirement Savings Plan Term Life Insurance* Healthcare and Dependent Care Flexible Spending Accounts* Tuition Reimbursement Employee perks and discounts Engaging team-building competitions and social events Note: Some benefits listed are for full-time employees only E-Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina and Alabama. Health and Safety Requirements Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.
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Planet Fitness is committed to enhancing people’s lives by providing a high-quality fitness experience in a welcoming, judgment-free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing. Joining the PF family means being part of a culture and values-driven environment that supports health and wellbeing in the community, with a team that cares about member experiences and having fun at work. About the Overnight Front Desk Associate Role
As an Overnight Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience. Daily responsibilities for the Overnight Front Desk Associate
include: Greet members/guests as they enter and exit the club; assist them with questions or concerns as they check in. Promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and supporting their fitness journeys while upholding club policies. Resolve member concerns and escalate to a Manager as needed. Answer phones in a friendly manner and assist callers with inquiries. Perform membership-related functions such as sign-ups, updating contact/billing information, cancellations, collecting unpaid balances and transferring memberships. Conduct prospective member calls and tours; assess membership needs. Execute retail transactions with accuracy and drive sales goals. Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities, including communal spaces and your assigned area. Ensure restrooms are clean, sanitized, stocked and clutter-free by following the routine cleaning schedule. Perform comprehensive walks of all club areas; quickly address safety/policy issues and cleanliness concerns. Address maintenance and facility concerns such as broken or missing equipment (e.g., dispensers, leaky faucets, fixtures). About Your Qualifications 6-12 months of experience in a customer service environment is preferred Must be 18 years of age or older Willing to become CPR/AED Certified (Training provided by Planet Fitness) Basic computer proficiency Physical Demands Continual standing and movement throughout the club during shift. Frequent communication in person or by phone to exchange information. Must be able to lift up to 75 pounds. Exposure to cleaning agents and chemicals; frequent cleaning and sanitizing of equipment and facilities. Moving and bending to accomplish tasks in various positions. Benefits and Additional Information Medical, Dental, and Vision Insurance* Vacation/Sick Time/Holiday Pay Free Black Card Membership 401(k) Retirement Savings Plan Term Life Insurance* Healthcare and Dependent Care Flexible Spending Accounts* Tuition Reimbursement Employee perks and discounts Engaging team-building competitions and social events Note: Some benefits listed are for full-time employees only E-Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina and Alabama. Health and Safety Requirements Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.
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