River Oaks Honda
Overview
The Ed Napleton Automotive Group is looking for our next Call Center - Automotive BDC Representative. This is an exciting opportunity in a growing, fast-paced industry. The BDC Representative is responsible for handling internet inquiries and phone leads to generate appointments for the dealership sales departments. Location: Napleton’s Midwest BDC Call Center, Merrillville, IN. Base pay range: $18.75/hr Note: Base pay provided is a range; your actual pay will be based on your skills and experience. What We Offer
Starting pay at $18.75 per hour, guaranteed for your first 30 days Medical, Dental, Vision Insurance, 401K Paid Vacation and Sick Time Paid Training Discounts on products, services, and vehicles Growth Opportunities Job Responsibilities
Must be willing to work some nights and weekends Handle incoming and outgoing phone calls and emails Prospect follow-up calls, set appointments for sales, and gauge customer satisfaction Answer customer internet inquiries via email, phone, and text Schedule sales appointments and reschedule no-show customers Contact customers based on current marketing incentives Follow up with existing and potential customers to generate leads and close sales Explain product performance, application and benefits to prospects and describe all optional equipment available for customer purchase Follow up in a manner that results in the customer visiting the dealership Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction Other duties as assigned by management Job Requirements
Excellent computer skills required Knowledgeable to call center environment Automotive experience helpful but not required Able to communicate persuasively with customers to set appointments Weekend and evening availability required Willingness to undergo a background check and drug screen in accordance with local law/regulations 18+ years of age or older to comply with company driving policy We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additional Information
Keywords: BDC, Call Center, Call Center Agent
#J-18808-Ljbffr
The Ed Napleton Automotive Group is looking for our next Call Center - Automotive BDC Representative. This is an exciting opportunity in a growing, fast-paced industry. The BDC Representative is responsible for handling internet inquiries and phone leads to generate appointments for the dealership sales departments. Location: Napleton’s Midwest BDC Call Center, Merrillville, IN. Base pay range: $18.75/hr Note: Base pay provided is a range; your actual pay will be based on your skills and experience. What We Offer
Starting pay at $18.75 per hour, guaranteed for your first 30 days Medical, Dental, Vision Insurance, 401K Paid Vacation and Sick Time Paid Training Discounts on products, services, and vehicles Growth Opportunities Job Responsibilities
Must be willing to work some nights and weekends Handle incoming and outgoing phone calls and emails Prospect follow-up calls, set appointments for sales, and gauge customer satisfaction Answer customer internet inquiries via email, phone, and text Schedule sales appointments and reschedule no-show customers Contact customers based on current marketing incentives Follow up with existing and potential customers to generate leads and close sales Explain product performance, application and benefits to prospects and describe all optional equipment available for customer purchase Follow up in a manner that results in the customer visiting the dealership Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction Other duties as assigned by management Job Requirements
Excellent computer skills required Knowledgeable to call center environment Automotive experience helpful but not required Able to communicate persuasively with customers to set appointments Weekend and evening availability required Willingness to undergo a background check and drug screen in accordance with local law/regulations 18+ years of age or older to comply with company driving policy We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additional Information
Keywords: BDC, Call Center, Call Center Agent
#J-18808-Ljbffr