Goodwill of Colorado
Job Summary
The Manager II, E-Commerce, is responsible for day‑to‑day operations of E‑Commerce and general management of staff and warehouse operations. This position manages several areas of operation to include, but not limited to, E‑Books, Shipping, Receiving, Inventory Management, Collectibles, Photography/Listing, Quality Control, Jewelry Processing, and Customer Service. The E‑Commerce Manager will be held accountable for the department’s performance to accomplish profitability through managing operations such as budgeting, financial reporting, profit and loss, internal partnering, Key Performance Indicator (KPI) and metric measuring, and the identification of high‑quality donated goods. Essential Functions
Leads efforts in developing the business model in support of Goodwill of Colorado’s strategic plans. Provides leadership and oversight of all activities for the department to ensure that performance provides satisfactory financial support for the organization. Partners with the E‑Commerce Director to set operations and sales annual goals and objectives and capital budget for the department. Analyzes and researches variances between actual and budget performance and takes action to minimize negative variance. Synthesizes data‑driven reporting with analytical recommendations for action steps to improve results. Analyzes workflow processes to recommend and implement process improvements to ensure rapid and efficient operations. Provides creative and innovative solutions for efficiency within the department. Maintains positive account health on key selling platforms through monitoring and corrective action plans. Collaborates with Retail Management to meet sales objectives and sales forecasts for E‑Commerce goals. Co‑ordinates training of staff to effectively identify collectable and/or valuable merchandise (all locations). Directs and maintains activities by managing sales, production, and shipping, controlling expenses and payroll budgets, handling personnel issues, accounting, merchandising, loss prevention, and development of staff. Ensures that excellent customer service standards are upheld and that customer service ratings are at an acceptable level. Implements updates of all SOPs pertinent to the department. Tracks and evaluates site user behavior and makes recommendations to improve user experience and sales conversion. Oversees purchases and distribution of E‑Commerce related supplies and periodically researches vendors for best pricing, quality, and services. Reviews sellers’ information on ShopGoodwill.com, Amazon, eBay, and all other marketplaces to ensure compliance with posting requirements, description etiquette, and other criteria. Safeguards company property. Reports known or suspected security and/or theft problems to the Risk Department and Sales/Operations leadership. Ensures the E‑Commerce area maintains active participation in the safety committee. Implements procedures in safety, security, and loss prevention; responds to all alarm and police calls. Maintains up‑to‑date knowledge of and adheres to Goodwill policies, procedures, and safety standards. Able to obtain certification in all employee positions through completion of On the Job (OJT) documentation. Uses and becomes certified on pallet jack, walkie stacker, forklift, hand dolly or other equipment or tools to effectively train, oversee safety standards, move and store donated when needed. Qualifications
Education A High School diploma or equivalent is required. A Bachelor’s degree in Business Administration, Management, or related field is desired; equivalent experience may substitute for degree. Experience Minimum of 5 years of management experience with significant employee supervision and training. Demonstrated expertise in management of E‑Commerce systems in an omnichannel retail environment. Demonstrated experience in light manufacturing management, with particular attention to inventory, change control, and process management. Demonstrated ability to lead the identification and implementation of new systems, best practices, and procedures in the rapidly evolving world of E‑Commerce technology. Other Expert knowledge of the regulatory environment surrounding the E‑Commerce function in areas such as sales tax, shipping regulations, etc. Must be able to demonstrate and hold team accountable for excellent customer service. Must possess the ability to communicate effectively, using both oral and written skills, with customers, staff, management peers, and leadership. The aptitude to manage expenses and a revenue budget. Able to obtain certification in all employee positions through completion of On the Job (OJT) documentation. Must be able to work varied schedules to include weekdays, weekends, evenings, and holidays. Must be able to work after‑hours communication for security and/or emergency situations. Must have the ability to drive for company business. Benefits Full‑time position eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings. Eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave. Must be 18 years of age to participate in the retirement plan.
EEO Statement
Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. Goodwill participates in E‑Verify.
Safe & Drug‑free Workplace
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The Manager II, E-Commerce, is responsible for day‑to‑day operations of E‑Commerce and general management of staff and warehouse operations. This position manages several areas of operation to include, but not limited to, E‑Books, Shipping, Receiving, Inventory Management, Collectibles, Photography/Listing, Quality Control, Jewelry Processing, and Customer Service. The E‑Commerce Manager will be held accountable for the department’s performance to accomplish profitability through managing operations such as budgeting, financial reporting, profit and loss, internal partnering, Key Performance Indicator (KPI) and metric measuring, and the identification of high‑quality donated goods. Essential Functions
Leads efforts in developing the business model in support of Goodwill of Colorado’s strategic plans. Provides leadership and oversight of all activities for the department to ensure that performance provides satisfactory financial support for the organization. Partners with the E‑Commerce Director to set operations and sales annual goals and objectives and capital budget for the department. Analyzes and researches variances between actual and budget performance and takes action to minimize negative variance. Synthesizes data‑driven reporting with analytical recommendations for action steps to improve results. Analyzes workflow processes to recommend and implement process improvements to ensure rapid and efficient operations. Provides creative and innovative solutions for efficiency within the department. Maintains positive account health on key selling platforms through monitoring and corrective action plans. Collaborates with Retail Management to meet sales objectives and sales forecasts for E‑Commerce goals. Co‑ordinates training of staff to effectively identify collectable and/or valuable merchandise (all locations). Directs and maintains activities by managing sales, production, and shipping, controlling expenses and payroll budgets, handling personnel issues, accounting, merchandising, loss prevention, and development of staff. Ensures that excellent customer service standards are upheld and that customer service ratings are at an acceptable level. Implements updates of all SOPs pertinent to the department. Tracks and evaluates site user behavior and makes recommendations to improve user experience and sales conversion. Oversees purchases and distribution of E‑Commerce related supplies and periodically researches vendors for best pricing, quality, and services. Reviews sellers’ information on ShopGoodwill.com, Amazon, eBay, and all other marketplaces to ensure compliance with posting requirements, description etiquette, and other criteria. Safeguards company property. Reports known or suspected security and/or theft problems to the Risk Department and Sales/Operations leadership. Ensures the E‑Commerce area maintains active participation in the safety committee. Implements procedures in safety, security, and loss prevention; responds to all alarm and police calls. Maintains up‑to‑date knowledge of and adheres to Goodwill policies, procedures, and safety standards. Able to obtain certification in all employee positions through completion of On the Job (OJT) documentation. Uses and becomes certified on pallet jack, walkie stacker, forklift, hand dolly or other equipment or tools to effectively train, oversee safety standards, move and store donated when needed. Qualifications
Education A High School diploma or equivalent is required. A Bachelor’s degree in Business Administration, Management, or related field is desired; equivalent experience may substitute for degree. Experience Minimum of 5 years of management experience with significant employee supervision and training. Demonstrated expertise in management of E‑Commerce systems in an omnichannel retail environment. Demonstrated experience in light manufacturing management, with particular attention to inventory, change control, and process management. Demonstrated ability to lead the identification and implementation of new systems, best practices, and procedures in the rapidly evolving world of E‑Commerce technology. Other Expert knowledge of the regulatory environment surrounding the E‑Commerce function in areas such as sales tax, shipping regulations, etc. Must be able to demonstrate and hold team accountable for excellent customer service. Must possess the ability to communicate effectively, using both oral and written skills, with customers, staff, management peers, and leadership. The aptitude to manage expenses and a revenue budget. Able to obtain certification in all employee positions through completion of On the Job (OJT) documentation. Must be able to work varied schedules to include weekdays, weekends, evenings, and holidays. Must be able to work after‑hours communication for security and/or emergency situations. Must have the ability to drive for company business. Benefits Full‑time position eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings. Eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave. Must be 18 years of age to participate in the retirement plan.
EEO Statement
Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. Goodwill participates in E‑Verify.
Safe & Drug‑free Workplace
#J-18808-Ljbffr