Lindt & Sprüngli USA
Overview
Join to apply for the
Retail Shift Supervisor
role at
Lindt & Sprüngli USA . Position Purpose Do you LOVE and appreciate premium chocolate? Do you consider yourself a chocolate enthusiast? As a Shift Supervisor at Lindt USA, you will be joining a team that believes in you and your abilities to create a positive and engaging in-store experience for our customers. With 65+ wholly-owned Lindt Chocolate Shops in the U.S., our retail teams deliver legendary service and a premium experience. It takes a passionate, positive, highly engaged, confident, self-starter to win our customers over with every interaction. It is this passion for Lindt, knowledge of our product and commitment to our brand that keeps customers coming back. Essential Job Functions / Key Accountabilities
Sales Ensure store meets or exceeds weekly, monthly, and annual sales plan and contributes to the district\'s achievement of the sales plan.
Model understanding and commitment to the store\'s sales mission and communicate the mission to staff in actionable terms.
Assist with development of each team member\'s individual commitment to the achievement of store\'s sales results.
Model and supervise staff to ensure sales goals (including KPIs, ADS, UPT, conversion and other company sales standards) and external sales opportunities are achieved.
Model Lindt standards through everyday activities (4 Moments of Influence, dress code, up-selling, commitment, passion, sales focus, drive).
Monitor and escalate stock levels to Store Management to avoid out of stocks/overstocks/dated product.
Staff Development Support Store Manager with training sales staff in accordance with Lindt & Sprüngli guidelines and standards to ensure a knowledgeable, friendly, well-trained staff.
Help train sales staff in accordance with company standards, ensuring daily, weekly and monthly sales and operations are consistently achieved.
Assist with training and developing staff sales techniques, ensuring solid product knowledge is demonstrated and the brand is accurately represented to the customer.
Escalate issues to Store Management in a professional and timely manner.
Operational Controls Ensure store meets or exceeds company standards for operational controls and compliance.
Inventory Control / Shrink
Cash Management (POS, paperwork, logs, policies & procedures)
Comply with all Quality Assurance policies & procedures
Maintain store cleanliness
Position Qualifications
Skills & Knowledge
Proven sales background
Ability to take direction and effectively delegate and execute through others
Basic math and/or accounting skills
Experience Required
Prior retail experience, preferably in a specialty retail environment
Regularly lift and/or move up to 10 pounds, frequently up to 35 pounds, occasionally up to 50 pounds
Ability to climb, balance, stoop, kneel, crouch and reach with arms
Education Required
High School Graduate or equivalent
Preferred
Associates Degree
Other Requirements
Must be available to work nights, weekends (Saturday and Sundays) and Holidays
It is impossible to list every requirement for, or responsibility of, any position. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
Lindt and Sprüngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability or veteran status.
Applicants for this position must successfully pass a background screening and may be required to pass drug screenings as well. As of July 2018, all Lindt & Sprüngli (USA) Inc. properties will be smoke and tobacco free.
Seniorit y level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development Industries: Manufacturing
#J-18808-Ljbffr
Join to apply for the
Retail Shift Supervisor
role at
Lindt & Sprüngli USA . Position Purpose Do you LOVE and appreciate premium chocolate? Do you consider yourself a chocolate enthusiast? As a Shift Supervisor at Lindt USA, you will be joining a team that believes in you and your abilities to create a positive and engaging in-store experience for our customers. With 65+ wholly-owned Lindt Chocolate Shops in the U.S., our retail teams deliver legendary service and a premium experience. It takes a passionate, positive, highly engaged, confident, self-starter to win our customers over with every interaction. It is this passion for Lindt, knowledge of our product and commitment to our brand that keeps customers coming back. Essential Job Functions / Key Accountabilities
Sales Ensure store meets or exceeds weekly, monthly, and annual sales plan and contributes to the district\'s achievement of the sales plan.
Model understanding and commitment to the store\'s sales mission and communicate the mission to staff in actionable terms.
Assist with development of each team member\'s individual commitment to the achievement of store\'s sales results.
Model and supervise staff to ensure sales goals (including KPIs, ADS, UPT, conversion and other company sales standards) and external sales opportunities are achieved.
Model Lindt standards through everyday activities (4 Moments of Influence, dress code, up-selling, commitment, passion, sales focus, drive).
Monitor and escalate stock levels to Store Management to avoid out of stocks/overstocks/dated product.
Staff Development Support Store Manager with training sales staff in accordance with Lindt & Sprüngli guidelines and standards to ensure a knowledgeable, friendly, well-trained staff.
Help train sales staff in accordance with company standards, ensuring daily, weekly and monthly sales and operations are consistently achieved.
Assist with training and developing staff sales techniques, ensuring solid product knowledge is demonstrated and the brand is accurately represented to the customer.
Escalate issues to Store Management in a professional and timely manner.
Operational Controls Ensure store meets or exceeds company standards for operational controls and compliance.
Inventory Control / Shrink
Cash Management (POS, paperwork, logs, policies & procedures)
Comply with all Quality Assurance policies & procedures
Maintain store cleanliness
Position Qualifications
Skills & Knowledge
Proven sales background
Ability to take direction and effectively delegate and execute through others
Basic math and/or accounting skills
Experience Required
Prior retail experience, preferably in a specialty retail environment
Regularly lift and/or move up to 10 pounds, frequently up to 35 pounds, occasionally up to 50 pounds
Ability to climb, balance, stoop, kneel, crouch and reach with arms
Education Required
High School Graduate or equivalent
Preferred
Associates Degree
Other Requirements
Must be available to work nights, weekends (Saturday and Sundays) and Holidays
It is impossible to list every requirement for, or responsibility of, any position. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
Lindt and Sprüngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability or veteran status.
Applicants for this position must successfully pass a background screening and may be required to pass drug screenings as well. As of July 2018, all Lindt & Sprüngli (USA) Inc. properties will be smoke and tobacco free.
Seniorit y level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development Industries: Manufacturing
#J-18808-Ljbffr