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Insomnia Cookies

Shift Leader

Insomnia Cookies, Cleveland, Ohio, us, 44101

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Position Overview As a Shift Leader at our Downtown 6th St. store located at

1224 W 6th St Cleveland, OH 44113 , you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers, but also take pride in knowing that your leadership makes the store’s night productive and fun.

Perks

Pay Rate: $16.00/hr

Flexible part‑time work schedules

Pay‑on‑Demand (daily payment for shift earnings)

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance for your furry loved ones

Job stability with a rapidly growing company

Growth and promotion opportunities

Fun, exciting team environment

Employee discount and free cookies with every shift

Responsibilities

Provide incredible customer service and quality products to all guests during their experience.

Support store leadership by maintaining operations, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in training and coaching.

Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew.

Support and work alongside the Cookie Crew.

Provide a safe, clean working environment for guests and staff, adhering to safe food handling practices.

Manage cash handling and deposits.

Desired Skills/Experience

At least 1 year of experience in a customer‑service focused role.

Experience with point‑of‑sale systems.

Outstanding communication, time‑management, and people skills.

Outgoing, friendly, patient demeanor.

Detail focused and results‑oriented.

Ability to lead by example and motivate others.

Ability to lift up to 40 lbs.

Legally eligible to work in the United States.

Must be 18 years or older to be employed.

About Insomnia Cookies Insomnia Cookies was founded in a college dorm room by then‑student Seth Berkowitz. Fast forward 20 years and so… many… cookies… later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet‑easy” concept, and a rapidly‑growing nationwide shipping and gifting portfolio, Insomnia Cookies is revolutionizing the cookie game by truly

Imagining What’s Possible !

Employment Details

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Management and Manufacturing

Industry: Transportation, Logistics, Supply Chain and Storage

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