Swapcard
Revenue Operations Manager
The main mission of the Revenue Operations Manager is to implement programs (tools, processes, good practices, reporting, etc.) that increase sales performance and efficiency. We look for someone who has the capacity to have a strategic and tactical approach on RevOps, as well as being hands‑on to implement autonomously tools, processes, and reports. The RevOps team includes 3 teammates who will report to this position.
Must-have
6+ years experience in a high-performance sales organization, including one significant and successful position in sales operations.
Experience in a SaaS company.
Salesforce admin certification, very strong knowledge of Salesforce environment and good practices.
Strong expertise in data manipulation, interpretation, quality.
Solid understanding of the customers buyer’s journey + sales journey.
Familiar with sales strategies, processes, and best practices.
Persistent and optimistic.
Knowledge of Sales tools, such as Chili Piper, Outreach, Avoma, Apollo, LinkedIn Sales Navigator.
Scope of the role
Ownership of the Sales tools suite (Salesforce, Outreach, Chili Piper, LinkedIn Sales Navigator, etc.)
Management of the RevOps team, coordinating projects and managing stakeholders expectations
Responsible for the implementation, management, adoption of these tools
Create and maintain reporting and analytics which will inform and advise sales leadership and individuals on performance
Accountable for the quality of data and the accuracy of reports
Collaborate with Data Ops to facilitate centralization and mapping of data, and to benefit from a global understanding of our business journey.
Training and Performance Management
Onboard, train, and enable sales team members across geographies and disciplines
Assist the leaders of GTM teams to constantly monitor Revenue performance
Identify weaknesses and opportunities of our teams and systems
Work with Sales leadership to develop, execute, optimize and assess enablement program
Facilitation and process alignment
Conduct process mapping, analysis, and redesign to drive operational improvements
Assist sales leadership to set success playbooks
Serve as a liaison between Sales, Marketing, Growth, and Services teams
Maintain balance and drive of sales focus to address core strategic objectives while delivering to short-term revenue goals.
Goals
We expect a significant impact on :
Salesforce adoption from Sales (Good UX, good data)
Sales forecast accuracy (better pipeline management)
Increase in conversion rates
Reduction of sales cycle duration
Skills
Data-driven and analytical
Strong coaching and influencing skills
Great communication skills
Tech-savvy, resourceful
Natural problem solver
Project management skills
Swapcard's Interview Process
1. Screening Interview with a recruiter from our people team.
2. A remote exercise to demonstrate and assess your skills.
3. Manager review with your future reporting manager
4. Leadership review with one of our department leaders
5. Reference check conducted by our people team
6. Offer
Swapcard's Values Curious We ask questions, try new things and take risks. We learn from one another and see mistakes as opportunities to grow what matters most is how we react and learn from them. We are curious about what something is and why something is. Innovation thrives when curiosity drives.
Value-Driven At Swapcard, we focus on making each decision count by prioritizing outcomes that create meaningful value for our customers, team members, and partners.
Human At Swapcard, being human means fostering empathy, openness, and diversity to create a caring and collaborative community. We're driven by a strong team spirit and a shared goal of building meaningful connections both through our product and within our team.
Resilient We embrace challenges with optimism, creativity, and adaptability, constantly seeking innovative solutions and opportunities for growth.
Ownership At Swapcard, we take responsibility and are accountable for our actions, driving success through initiative, trust, and accountability. True ownership means more than just completing tasks; it's about being proactive, investing ourselves fully in the outcomes, and fostering a culture of trust.
Benefits & Reasons to Join Swapcard
International team with 40+ nationalities (more on the way!)
Remote-first policy with headquarters in Paris
Thriving startup with career growth opportunities
Open-minded culture that appreciates differences
Feedback-driven, supportive & curious team with a DIY mindset
Generous Paid Time Off to ensure you have time for what matters most
Remote perks designed to optimize your working experience
In-person social gatherings to celebrate our achievements
100% of your health insurance contribution paid by Swapcard
Work-from-home budget (one-off contribution for equipment in addition to your initial equipment setup)
Co-working space budget to support remote work in professional environments
Learning budget to help you develop new and existing skills
Mental health care initiatives to support your well-being
Equal Opportunity Swapcard is committed to upholding equal employment practices and making merit-based employment decisions. We welcome individuals from all backgrounds, abilities, and experiences to apply, regardless of race, nationality, religion, sexual orientation, gender identity, pregnancy status, age, marital status, and status as a veteran.
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Must-have
6+ years experience in a high-performance sales organization, including one significant and successful position in sales operations.
Experience in a SaaS company.
Salesforce admin certification, very strong knowledge of Salesforce environment and good practices.
Strong expertise in data manipulation, interpretation, quality.
Solid understanding of the customers buyer’s journey + sales journey.
Familiar with sales strategies, processes, and best practices.
Persistent and optimistic.
Knowledge of Sales tools, such as Chili Piper, Outreach, Avoma, Apollo, LinkedIn Sales Navigator.
Scope of the role
Ownership of the Sales tools suite (Salesforce, Outreach, Chili Piper, LinkedIn Sales Navigator, etc.)
Management of the RevOps team, coordinating projects and managing stakeholders expectations
Responsible for the implementation, management, adoption of these tools
Create and maintain reporting and analytics which will inform and advise sales leadership and individuals on performance
Accountable for the quality of data and the accuracy of reports
Collaborate with Data Ops to facilitate centralization and mapping of data, and to benefit from a global understanding of our business journey.
Training and Performance Management
Onboard, train, and enable sales team members across geographies and disciplines
Assist the leaders of GTM teams to constantly monitor Revenue performance
Identify weaknesses and opportunities of our teams and systems
Work with Sales leadership to develop, execute, optimize and assess enablement program
Facilitation and process alignment
Conduct process mapping, analysis, and redesign to drive operational improvements
Assist sales leadership to set success playbooks
Serve as a liaison between Sales, Marketing, Growth, and Services teams
Maintain balance and drive of sales focus to address core strategic objectives while delivering to short-term revenue goals.
Goals
We expect a significant impact on :
Salesforce adoption from Sales (Good UX, good data)
Sales forecast accuracy (better pipeline management)
Increase in conversion rates
Reduction of sales cycle duration
Skills
Data-driven and analytical
Strong coaching and influencing skills
Great communication skills
Tech-savvy, resourceful
Natural problem solver
Project management skills
Swapcard's Interview Process
1. Screening Interview with a recruiter from our people team.
2. A remote exercise to demonstrate and assess your skills.
3. Manager review with your future reporting manager
4. Leadership review with one of our department leaders
5. Reference check conducted by our people team
6. Offer
Swapcard's Values Curious We ask questions, try new things and take risks. We learn from one another and see mistakes as opportunities to grow what matters most is how we react and learn from them. We are curious about what something is and why something is. Innovation thrives when curiosity drives.
Value-Driven At Swapcard, we focus on making each decision count by prioritizing outcomes that create meaningful value for our customers, team members, and partners.
Human At Swapcard, being human means fostering empathy, openness, and diversity to create a caring and collaborative community. We're driven by a strong team spirit and a shared goal of building meaningful connections both through our product and within our team.
Resilient We embrace challenges with optimism, creativity, and adaptability, constantly seeking innovative solutions and opportunities for growth.
Ownership At Swapcard, we take responsibility and are accountable for our actions, driving success through initiative, trust, and accountability. True ownership means more than just completing tasks; it's about being proactive, investing ourselves fully in the outcomes, and fostering a culture of trust.
Benefits & Reasons to Join Swapcard
International team with 40+ nationalities (more on the way!)
Remote-first policy with headquarters in Paris
Thriving startup with career growth opportunities
Open-minded culture that appreciates differences
Feedback-driven, supportive & curious team with a DIY mindset
Generous Paid Time Off to ensure you have time for what matters most
Remote perks designed to optimize your working experience
In-person social gatherings to celebrate our achievements
100% of your health insurance contribution paid by Swapcard
Work-from-home budget (one-off contribution for equipment in addition to your initial equipment setup)
Co-working space budget to support remote work in professional environments
Learning budget to help you develop new and existing skills
Mental health care initiatives to support your well-being
Equal Opportunity Swapcard is committed to upholding equal employment practices and making merit-based employment decisions. We welcome individuals from all backgrounds, abilities, and experiences to apply, regardless of race, nationality, religion, sexual orientation, gender identity, pregnancy status, age, marital status, and status as a veteran.
#J-18808-Ljbffr