DSV - Global Transport and Logistics
Operational Key Account Manager, Client Services, Air & Sea US
DSV - Global Transport and Logistics, Phoenix, Arizona, United States, 85003
Overview
DSV - Global transport and logistics Location: USA - VIRTUAL - US Arizona Division: Air & Sea Job Posting Title: Operational Key Account Manager, Client Services, Air & Sea US Time Type: Full Time Read more at www.dsv.com Summary
As a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key accounts. You will work closely with clients to ensure their satisfaction and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs. Key Responsibilities
Account Management: Act as primary contact for key accounts as defined by branch- and regional management; penetrate customer’s organization to identify and build relationships at all levels; work across DSV’s network and divisions to maintain and grow share of wallet; ensure rates are current, communicated to OPS and submitted to ISSC for auto rating purposes. Market insights: Provide clients with market insights to best predict and maneuver market challenges. Onboarding and SOPs: Create, maintain and update SOPs; lead client onboarding and implementation. Operational Execution: Oversee day-to-day operational activities, identify risks, pain points and service gaps; lead collaboration across internal stakeholders; head up and respond to spot quote requests and identify upselling opportunities; ensure data quality KPIs are met including timeliness and billing days; achieve and maintain acceptable AR rating. Performance Review: Monitor, analyze and action customer performance according to committed volumes; monitor, analyze and action DSV performance according to KPIs in Service Level Agreement; ensure client reporting requirements are met; conduct effective client business reviews on scheduled cadence and own follow-up items. Strategic Focus: Facilitate/support contract and rate negotiations; identify new opportunities and structure deal teams to execute the opportunity to a win; develop account plans and action outlines for satisfaction, threats and development opportunities; create and deploy bespoke logistics solutions according to client needs; challenge the norm; determine necessity and feasibility of EDI and other tech solutions that will support eBooking; analyze volume- and workflows to optimize productivity and uncover cost savings for client; manage rate optimization and yield management; travel as necessary. Educational background / Work experience
Bachelor\'s degree in business, logistics, supply chain management, or a related field is preferred 5+ years of experience in key account management in the transportation and logistics industry is preferred Experience with supply chain management, transportation, warehousing, and distribution Skills & Competencies
Strong communication and interpersonal skills Excellent problem-solving and decision-making skills Ability to work independently and as part of a team Strong organizational and time management skills Knowledge of transportation and logistics industry trends and best practices Proficient in Microsoft Office Suite and other relevant software Function / Market & Industry Knowledge / Business Acumen / Processes
Supervisory Responsibilities (if any)
May oversee the work of other account managers or support staff Preferred Qualifications
Master\'s degree in business, logistics, supply chain management, or a related field Experience with international logistics and customs regulations Experience with sales and business development Language skills
Fluent in English (written and spoken) Computer Literacy
Proficient in Microsoft Office Suite and other relevant software Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred. At Will Employment
DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law. Additionally, each employee has the right to terminate his/her employment at any time. Montana requires just cause for termination. Compensation
For this position, the expected base pay is: $67,500 - $97,000 / annual. EEO
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. DSV reserves the right to defer or close a vacancy at any time. Start here. Go anywhere. Visit dsv.com and follow us on LinkedIn and Facebook.
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DSV - Global transport and logistics Location: USA - VIRTUAL - US Arizona Division: Air & Sea Job Posting Title: Operational Key Account Manager, Client Services, Air & Sea US Time Type: Full Time Read more at www.dsv.com Summary
As a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key accounts. You will work closely with clients to ensure their satisfaction and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs. Key Responsibilities
Account Management: Act as primary contact for key accounts as defined by branch- and regional management; penetrate customer’s organization to identify and build relationships at all levels; work across DSV’s network and divisions to maintain and grow share of wallet; ensure rates are current, communicated to OPS and submitted to ISSC for auto rating purposes. Market insights: Provide clients with market insights to best predict and maneuver market challenges. Onboarding and SOPs: Create, maintain and update SOPs; lead client onboarding and implementation. Operational Execution: Oversee day-to-day operational activities, identify risks, pain points and service gaps; lead collaboration across internal stakeholders; head up and respond to spot quote requests and identify upselling opportunities; ensure data quality KPIs are met including timeliness and billing days; achieve and maintain acceptable AR rating. Performance Review: Monitor, analyze and action customer performance according to committed volumes; monitor, analyze and action DSV performance according to KPIs in Service Level Agreement; ensure client reporting requirements are met; conduct effective client business reviews on scheduled cadence and own follow-up items. Strategic Focus: Facilitate/support contract and rate negotiations; identify new opportunities and structure deal teams to execute the opportunity to a win; develop account plans and action outlines for satisfaction, threats and development opportunities; create and deploy bespoke logistics solutions according to client needs; challenge the norm; determine necessity and feasibility of EDI and other tech solutions that will support eBooking; analyze volume- and workflows to optimize productivity and uncover cost savings for client; manage rate optimization and yield management; travel as necessary. Educational background / Work experience
Bachelor\'s degree in business, logistics, supply chain management, or a related field is preferred 5+ years of experience in key account management in the transportation and logistics industry is preferred Experience with supply chain management, transportation, warehousing, and distribution Skills & Competencies
Strong communication and interpersonal skills Excellent problem-solving and decision-making skills Ability to work independently and as part of a team Strong organizational and time management skills Knowledge of transportation and logistics industry trends and best practices Proficient in Microsoft Office Suite and other relevant software Function / Market & Industry Knowledge / Business Acumen / Processes
Supervisory Responsibilities (if any)
May oversee the work of other account managers or support staff Preferred Qualifications
Master\'s degree in business, logistics, supply chain management, or a related field Experience with international logistics and customs regulations Experience with sales and business development Language skills
Fluent in English (written and spoken) Computer Literacy
Proficient in Microsoft Office Suite and other relevant software Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred. At Will Employment
DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law. Additionally, each employee has the right to terminate his/her employment at any time. Montana requires just cause for termination. Compensation
For this position, the expected base pay is: $67,500 - $97,000 / annual. EEO
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. DSV reserves the right to defer or close a vacancy at any time. Start here. Go anywhere. Visit dsv.com and follow us on LinkedIn and Facebook.
#J-18808-Ljbffr