Blue Mantis
Overview
Join to apply for the
Service Delivery Lead - Mt Laurel NJ
role at
Blue Mantis Compensation:
$130,000 - $150,000
/ year Department:
Blue Mantis Location:
Hybrid Description:
Work Hours 8AM to 5PM. Onsite: Mt Laurel NJ on Monday, Thursday & Sunday. Remote: Friday & Saturday. Be Part of the Team Behind the Game. Are you ready to bring your network expertise to the global stage of one of the biggest professional sports leagues in the US? Blue Mantis is seeking a highly skilled, versatile, strategic, and customer-focused
Service Delivery Lead , with a strong foundation in enterprise IT systems to join our team. This role is responsible for serving as the technical liaison and trusted advisor for a strategic client. The ideal candidate will have a good understanding of enterprise IT infrastructure and Operations, a strong customer orientation and a willingness to roll up their sleeves when necessary.
Key Responsibilities
Customer Engagement & Advocacy
Act as a technical escalation point of contact for assigned customers, fostering long-term strategic relationships.
Understand client’s business goals and technical environment to proactively guide and align IT solutions to their needs.
Regularly review system health reports, performance metrics, processes, and KPIs to provide insights and strategic recommendations.
Service Delivery & Communication
Collaborate with internal support and engineering teams to ensure timely resolution of issues and seamless service delivery.
Communicate complex technical issues and solutions clearly to both technical and non-technical stakeholders.
Identify patterns in incidents and outages, propose improvements and drive long-term operational excellence.
ITIL-Based Process Oversight
Support event, incident, problem, and change management efforts using ITIL best practices.
Coordinate root cause analysis and ensure timely follow-up with clients for major or recurring issues.
Monthly reporting to highlight KPIs and metrics; analyze data trends and present recommendations.
Skills, Knowledge and Expertise
Technical Expertise
Historical experience managing and administering Windows Server environments
Strong knowledge of network device configuration and administration of Cisco routers/switches
Understanding of cloud solutions on Microsoft Azure and AWS platforms, including hybrid environments
Previous experience with virtualization technologies, including VMware
Customer-Facing and Strategic Skills
Proven success in a Technical Account Manager or customer-facing engineering role
Capable of interpreting system metrics and translating them into meaningful, business-aligned actions
Soft Skills
Excellent communication and interpersonal skills; able to bridge the gap between business needs and technical solutions
Strong presentation and documentation abilities
Highly self-motivated, organized, and comfortable working both independently and collaboratively
Leadership & Team Coordination
Technical hands-on ability in network, server, monitoring, and ticket management; able to troubleshoot and escalate when needed
Experience with ITIL frameworks and driving adoption of best practices for incident, problem, and change management
Operational improvement mindset with ability to identify gaps and drive continuous improvement
Stakeholder management to interface with Blue Mantis and customer stakeholders, articulating value and managing expectations
Game Day coverage: capable of covering critical events, including weekends, coordinating with remote teams
Reporting & analytics: providing operational reports, ticket analysis, and recommendations for service improvement
Note:
This range is based on market pay structures. Individual salaries and hourly pay rates are determined by factors including, but not limited to, business considerations, local market conditions, internal equity, and candidate qualifications (skills, education, experience).
EEO:
We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description describes the general nature of work and is not a complete list of responsibilities, duties, and skills required.
Agency notice:
Agencies/3 Parties may not solicit to any employee of Blue Mantis. Any candidate information received from any Agency/3 Party will be considered property of Blue Mantis unless the Agency is an Authorized Vendor with an up-to-date contract signed by Blue Mantis Talent Acquisition. No payment will be made to non-Authorized Vendors without written approval.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing Industries: IT Services and IT Consulting
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Join to apply for the
Service Delivery Lead - Mt Laurel NJ
role at
Blue Mantis Compensation:
$130,000 - $150,000
/ year Department:
Blue Mantis Location:
Hybrid Description:
Work Hours 8AM to 5PM. Onsite: Mt Laurel NJ on Monday, Thursday & Sunday. Remote: Friday & Saturday. Be Part of the Team Behind the Game. Are you ready to bring your network expertise to the global stage of one of the biggest professional sports leagues in the US? Blue Mantis is seeking a highly skilled, versatile, strategic, and customer-focused
Service Delivery Lead , with a strong foundation in enterprise IT systems to join our team. This role is responsible for serving as the technical liaison and trusted advisor for a strategic client. The ideal candidate will have a good understanding of enterprise IT infrastructure and Operations, a strong customer orientation and a willingness to roll up their sleeves when necessary.
Key Responsibilities
Customer Engagement & Advocacy
Act as a technical escalation point of contact for assigned customers, fostering long-term strategic relationships.
Understand client’s business goals and technical environment to proactively guide and align IT solutions to their needs.
Regularly review system health reports, performance metrics, processes, and KPIs to provide insights and strategic recommendations.
Service Delivery & Communication
Collaborate with internal support and engineering teams to ensure timely resolution of issues and seamless service delivery.
Communicate complex technical issues and solutions clearly to both technical and non-technical stakeholders.
Identify patterns in incidents and outages, propose improvements and drive long-term operational excellence.
ITIL-Based Process Oversight
Support event, incident, problem, and change management efforts using ITIL best practices.
Coordinate root cause analysis and ensure timely follow-up with clients for major or recurring issues.
Monthly reporting to highlight KPIs and metrics; analyze data trends and present recommendations.
Skills, Knowledge and Expertise
Technical Expertise
Historical experience managing and administering Windows Server environments
Strong knowledge of network device configuration and administration of Cisco routers/switches
Understanding of cloud solutions on Microsoft Azure and AWS platforms, including hybrid environments
Previous experience with virtualization technologies, including VMware
Customer-Facing and Strategic Skills
Proven success in a Technical Account Manager or customer-facing engineering role
Capable of interpreting system metrics and translating them into meaningful, business-aligned actions
Soft Skills
Excellent communication and interpersonal skills; able to bridge the gap between business needs and technical solutions
Strong presentation and documentation abilities
Highly self-motivated, organized, and comfortable working both independently and collaboratively
Leadership & Team Coordination
Technical hands-on ability in network, server, monitoring, and ticket management; able to troubleshoot and escalate when needed
Experience with ITIL frameworks and driving adoption of best practices for incident, problem, and change management
Operational improvement mindset with ability to identify gaps and drive continuous improvement
Stakeholder management to interface with Blue Mantis and customer stakeholders, articulating value and managing expectations
Game Day coverage: capable of covering critical events, including weekends, coordinating with remote teams
Reporting & analytics: providing operational reports, ticket analysis, and recommendations for service improvement
Note:
This range is based on market pay structures. Individual salaries and hourly pay rates are determined by factors including, but not limited to, business considerations, local market conditions, internal equity, and candidate qualifications (skills, education, experience).
EEO:
We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description describes the general nature of work and is not a complete list of responsibilities, duties, and skills required.
Agency notice:
Agencies/3 Parties may not solicit to any employee of Blue Mantis. Any candidate information received from any Agency/3 Party will be considered property of Blue Mantis unless the Agency is an Authorized Vendor with an up-to-date contract signed by Blue Mantis Talent Acquisition. No payment will be made to non-Authorized Vendors without written approval.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing Industries: IT Services and IT Consulting
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr