Southwest Community Health Center
Patient Service Representative
Southwest Community Health Center, Bridgeport, Connecticut, us, 06610
Overview
The Patient Services Representative works closely with patients and clinical professionals while utilizing excellent customer service skills; multi-tasking while professionally managing all front desk patient care/clerical related functions.
Specific Duties and Responsibilities All duties are subject to accommodation in accordance with the Americans with Disabilities Act (ADA).
Registering patients to meet regulatory and business requirements; enrolling patients with My Chart Portal; updating patient information; printing profiles, scheduling and managing recall lists and scanning documents into the patient’s Electronic Health Record (EHR).
EHR Tasks
The Patient Services Representative demonstrates proficient data entry skills, supports the billing and collection process by utilizing knowledge of insurance verification, self-pay collections, collecting co-pays, at point of service. Maintains confidentiality in a professional manner, exhibits efforts to maintain and improve job specific competencies, and perform other duties as assigned. Typical tasks may include but are not limited to:
Payment Management
Opening, balancing, and closing daily cash drawer and posting payments; processing payments with a credit card machine, including end of day reporting; collecting co-pays, deductibles and/or co-insurance at point of service; facilitating payment arrangements.
Patient Schedule
Reviewing schedules daily to ensure accuracy and maximizing available appointment slots; obtaining medical releases as needed for patient requested forms; registering patients via phone or in person.
Ensuring all insurance, demographic, and eligibility information is obtained, entered, and maintained in the system in an accurate manner; performing the insurance verification process and the process for all third-party payers; discussing with patients financial terms and payment arrangement options; calculating and entering sliding fee eligibility based on client income.
Qualifications
Electronic appointment scheduling and strong customer service experience with a knowledge of referral or prior authorization procedures is also preferred.
Excellent interpersonal skills and phone etiquette; strong critical thinking and problem-solving skills and the ability to work as a member of the team to serve patients is a must.
Bi-lingual in English and Spanish preferred.
Physical Requirements/Work Environment
Variable shifts between 8am-8pm, including weekends/holidays as needed.
Minimal physical effort.
Must be able to operate computer and telephone continuously.
Multi-site travel/coverage as necessary.
Education And/or Experience
High School diploma, or GED is required. Minimum of one year job related experience and experience with data entry is highly preferred.
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries
Hospitals and Health Care
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Specific Duties and Responsibilities All duties are subject to accommodation in accordance with the Americans with Disabilities Act (ADA).
Registering patients to meet regulatory and business requirements; enrolling patients with My Chart Portal; updating patient information; printing profiles, scheduling and managing recall lists and scanning documents into the patient’s Electronic Health Record (EHR).
EHR Tasks
The Patient Services Representative demonstrates proficient data entry skills, supports the billing and collection process by utilizing knowledge of insurance verification, self-pay collections, collecting co-pays, at point of service. Maintains confidentiality in a professional manner, exhibits efforts to maintain and improve job specific competencies, and perform other duties as assigned. Typical tasks may include but are not limited to:
Payment Management
Opening, balancing, and closing daily cash drawer and posting payments; processing payments with a credit card machine, including end of day reporting; collecting co-pays, deductibles and/or co-insurance at point of service; facilitating payment arrangements.
Patient Schedule
Reviewing schedules daily to ensure accuracy and maximizing available appointment slots; obtaining medical releases as needed for patient requested forms; registering patients via phone or in person.
Ensuring all insurance, demographic, and eligibility information is obtained, entered, and maintained in the system in an accurate manner; performing the insurance verification process and the process for all third-party payers; discussing with patients financial terms and payment arrangement options; calculating and entering sliding fee eligibility based on client income.
Qualifications
Electronic appointment scheduling and strong customer service experience with a knowledge of referral or prior authorization procedures is also preferred.
Excellent interpersonal skills and phone etiquette; strong critical thinking and problem-solving skills and the ability to work as a member of the team to serve patients is a must.
Bi-lingual in English and Spanish preferred.
Physical Requirements/Work Environment
Variable shifts between 8am-8pm, including weekends/holidays as needed.
Minimal physical effort.
Must be able to operate computer and telephone continuously.
Multi-site travel/coverage as necessary.
Education And/or Experience
High School diploma, or GED is required. Minimum of one year job related experience and experience with data entry is highly preferred.
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries
Hospitals and Health Care
#J-18808-Ljbffr