Papa Johns
Shift Leader
Papa Johns
Job Summary The Shift Leader supervises shifts and/or work areas in the operation of a Papa John's restaurant to ensure high quality products and customer service are delivered, ensuring restaurant profitability. Other responsibilities include the management of operations, including the execution of all Company policies, procedures, programs and systems. The Shift Leader ensures compliance with all federal, state and local laws and ethical business practices.
Duties and Responsibilities
Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparation procedures and maintains established product holding times.
Consistently contributes to achieving the Company’s product goal. Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.
Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
Ensures adequate shift coverage for the restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, following all policies and procedures related to shift management.
Contributes to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Executes cash management duties. Assists in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.
Education, Experience & Certifications
High School diploma or GED preferred
Serv-Safe/Local or State Food Service Certification preferred
Previous restaurant shift lead experience preferred
Successful and stable employment history
Must be 18 years of age or older
Must be able to work long hours (32+ hours generally required), scheduled or unscheduled, which will include nights, weekends and as emergencies arise
Ability to successfully perform the job duties of all positions in the restaurant
Functional Skills
Planning & Prioritization
Communicates Effectively
Process Improvement
Our Values
EVERYONE BELONGS - We believe connectedness and belonging are the essential ingredients to our success
DO THE RIGHT THING - We are relentlessly focused on quality and integrity and make the right choices, even when it’s difficult
PEOPLE FIRST - To craft positive experiences for our customers, we take care of each other first
INNOVATE TO WIN - We champion and challenge for a better way in all we do
HAVE FUN - We find joy, create meaningful impact and celebrate the journey together
Our Core Competencies
CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust and delivers excellence
RESULTS DRIVEN – We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges
CONTINUOUS IMPROVEMENT - We champion for better through strategic risk taking, experimentation and challenging the status quo
BIAS FOR ACTION - We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry
WINNING TOGETHER - We work together to unlock our full potential by actively collaborating and contributing in a cross‑functional capacity
Equal Opportunity Papa Johns is an equal opportunity employer.
E-Verify Papa Johns is a federal contractor that participates in the E-Verify program to confirm employment eligibility for each new team member. We also comply with all Right-to-Work requirements. Official E-Verify and Right-to-Work notices are available for applicants to review in both English and Spanish.
About the Company Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place.
Additional Information Papa John’s is an affirmative action and equal opportunity employer. For more information please click on the following PDF. See terms & conditions for site use.
#J-18808-Ljbffr
Job Summary The Shift Leader supervises shifts and/or work areas in the operation of a Papa John's restaurant to ensure high quality products and customer service are delivered, ensuring restaurant profitability. Other responsibilities include the management of operations, including the execution of all Company policies, procedures, programs and systems. The Shift Leader ensures compliance with all federal, state and local laws and ethical business practices.
Duties and Responsibilities
Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparation procedures and maintains established product holding times.
Consistently contributes to achieving the Company’s product goal. Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.
Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
Ensures adequate shift coverage for the restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, following all policies and procedures related to shift management.
Contributes to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Executes cash management duties. Assists in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.
Education, Experience & Certifications
High School diploma or GED preferred
Serv-Safe/Local or State Food Service Certification preferred
Previous restaurant shift lead experience preferred
Successful and stable employment history
Must be 18 years of age or older
Must be able to work long hours (32+ hours generally required), scheduled or unscheduled, which will include nights, weekends and as emergencies arise
Ability to successfully perform the job duties of all positions in the restaurant
Functional Skills
Planning & Prioritization
Communicates Effectively
Process Improvement
Our Values
EVERYONE BELONGS - We believe connectedness and belonging are the essential ingredients to our success
DO THE RIGHT THING - We are relentlessly focused on quality and integrity and make the right choices, even when it’s difficult
PEOPLE FIRST - To craft positive experiences for our customers, we take care of each other first
INNOVATE TO WIN - We champion and challenge for a better way in all we do
HAVE FUN - We find joy, create meaningful impact and celebrate the journey together
Our Core Competencies
CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust and delivers excellence
RESULTS DRIVEN – We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges
CONTINUOUS IMPROVEMENT - We champion for better through strategic risk taking, experimentation and challenging the status quo
BIAS FOR ACTION - We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry
WINNING TOGETHER - We work together to unlock our full potential by actively collaborating and contributing in a cross‑functional capacity
Equal Opportunity Papa Johns is an equal opportunity employer.
E-Verify Papa Johns is a federal contractor that participates in the E-Verify program to confirm employment eligibility for each new team member. We also comply with all Right-to-Work requirements. Official E-Verify and Right-to-Work notices are available for applicants to review in both English and Spanish.
About the Company Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place.
Additional Information Papa John’s is an affirmative action and equal opportunity employer. For more information please click on the following PDF. See terms & conditions for site use.
#J-18808-Ljbffr