Intuit
Overview
At Intuit, we believe everyone should have the opportunity to prosper, which is why our mission is Powering Prosperity Around the World. As a mission‑driven company, we live our values every day and prioritize the success of our customers. In this role, you will work toward advancing that goal by providing expert guidance, tax preparation, and clear explanations of tax and technical terms to our customers. You will also help shape the direction of TurboTax Live Business, our newest product offering.
What You Will Do
Help customers complete their taxes using Intuit TurboTax products with sound professional judgment and strong communication skills.
Provide tax advice, full‑service return preparation, tax calculations, and manage product/software inquiries.
Maintain sensitive customer information and product knowledge responsibly and securely.
Utilize government websites, professional resources, and team expertise to find and deliver accurate answers to customers using everyday language.
Interact with customers via video communication software in a professional, reliable, and safe manner, documenting all interactions accordingly.
Adhere to Intuit’s operating values, including integrity without compromise, in all customer and team interactions.
What You Need
Strong business tax preparation experience with at least 3 years of recent experience preparing federal and state business tax returns (Forms 1065 and/or 1120‑S) for a minimum of 20 clients per season.
Active, unrestricted credential: EA, CPA, or Practicing Attorney.
Minimum of 2 seasons of personal tax preparation experience (30+ tax returns per year) in a practice or retail setting.
Availability to work at least 20 hours per week, spread across three or more days.
Strong customer service skills and ability to interact with customers through video and audio tools.
Proficiency with technology, solid computer operations, and software knowledge.
Excellent verbal and written communication skills, critical thinking, problem‑solving, and research ability.
Experience with bookkeeping, service‑industry customers, and state licenses or bonds is strongly preferred.
Preparer Tax Identification Number (PTIN) and knowledge of Circular 230.
Willingness to obtain required internet security credentials meeting Intuit’s criteria.
Compensation Intuit Provides a Competitive Compensation Package With a Strong Pay For Performance Rewards Approach. This position will be eligible for a cash bonus, equity rewards, and benefits, in accordance with our applicable plans and programs.
Bay Area, California: $40.10 – $46.20
Southern California: $40.10 – $46.20
Colorado: $38.20 – $43.90
Hawaii: $40.10 – $46.20
Illinois: $38.20 – $43.90
Maryland: $38.20 – $43.90
Massachusetts: $40.10 – $46.20
Minnesota: $34.40 – $39.56
New Jersey: $40.10 – $46.20
New York: $40.10 – $46.20
Ohio: $34.40 – $39.56
Vermont: $38.20 – $43.90
Washington: $40.10 – $46.20
Washington DC: $38.20 – $43.90
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What You Will Do
Help customers complete their taxes using Intuit TurboTax products with sound professional judgment and strong communication skills.
Provide tax advice, full‑service return preparation, tax calculations, and manage product/software inquiries.
Maintain sensitive customer information and product knowledge responsibly and securely.
Utilize government websites, professional resources, and team expertise to find and deliver accurate answers to customers using everyday language.
Interact with customers via video communication software in a professional, reliable, and safe manner, documenting all interactions accordingly.
Adhere to Intuit’s operating values, including integrity without compromise, in all customer and team interactions.
What You Need
Strong business tax preparation experience with at least 3 years of recent experience preparing federal and state business tax returns (Forms 1065 and/or 1120‑S) for a minimum of 20 clients per season.
Active, unrestricted credential: EA, CPA, or Practicing Attorney.
Minimum of 2 seasons of personal tax preparation experience (30+ tax returns per year) in a practice or retail setting.
Availability to work at least 20 hours per week, spread across three or more days.
Strong customer service skills and ability to interact with customers through video and audio tools.
Proficiency with technology, solid computer operations, and software knowledge.
Excellent verbal and written communication skills, critical thinking, problem‑solving, and research ability.
Experience with bookkeeping, service‑industry customers, and state licenses or bonds is strongly preferred.
Preparer Tax Identification Number (PTIN) and knowledge of Circular 230.
Willingness to obtain required internet security credentials meeting Intuit’s criteria.
Compensation Intuit Provides a Competitive Compensation Package With a Strong Pay For Performance Rewards Approach. This position will be eligible for a cash bonus, equity rewards, and benefits, in accordance with our applicable plans and programs.
Bay Area, California: $40.10 – $46.20
Southern California: $40.10 – $46.20
Colorado: $38.20 – $43.90
Hawaii: $40.10 – $46.20
Illinois: $38.20 – $43.90
Maryland: $38.20 – $43.90
Massachusetts: $40.10 – $46.20
Minnesota: $34.40 – $39.56
New Jersey: $40.10 – $46.20
New York: $40.10 – $46.20
Ohio: $34.40 – $39.56
Vermont: $38.20 – $43.90
Washington: $40.10 – $46.20
Washington DC: $38.20 – $43.90
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