Sheehy Auto Stores
Automotive Service Advisor – Sheehy Auto Stores
Location: Fredericksburg, VA
Base pay range:
$50,000.00/yr - $200,000.00/yr
Sheehy Auto Stores is honored to win the 2024 Baltimore Sun, Richmond Times Dispatch, and Washington Post Top Workplaces Award. We are one of the country’s Top 30 Private Dealer groups representing best brands with over 25 locations. We pride ourselves on hiring team members with passion for customer service. If this sounds like you, we want YOU to join our team.
Benefits include:
Health, Vision, and Dental Insurance
Paid Maternity & Paternity after one year of employment
Paid Training
Career Advancement
401(k) and profit sharing
Compensation based on experience and performance: $50K up to $200K
Responsibilities
Greet service department customers promptly and courteously.
Listen to each customer and articulate repair needs to techs.
Present recommended/additional services using low-pressure, high-integrity methods.
Provide accurate estimates of repair/maintenance costs.
Adherence to dealership policy on customer vehicle care and operation.
Follow up on each repair and keep customers informed of the progress.
Sell and manage extended warranties.
Inspect repair quality and ensure that all work is complete.
Notify customers when vehicles are ready for pickup.
Review and explain repairs and associated costs to customers.
Handle minor customer concerns and complaints.
Keep the Service Manager informed of all problems and potential problems.
Maintain Customer Satisfaction Index (CSI) scores by dealership standards.
Requirements
Previous experience as a Service Advisor is preferred.
Reynolds & Reynolds or similar DMS proficiency preferred.
Must have strong customer communication skills both in-person and on the phone.
Strong organizational skills.
Must be able to manage in a fast-paced work environment with limited supervision.
Comply with all federal, state, and local laws and company policies regarding the safeguarding of all customer, company, and manufacturer information, as well as customers’ vehicles and property.
Authorized to work in the USA.
Ability to pass a pre-employment background check, Motor Vehicle Record Check, and drug screening.
Must have a valid driver’s license.
Our company maintains a strong policy of equal employment opportunities for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.
Sheehy Auto Stores is an Equal Employment Opportunity Employer.
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Base pay range:
$50,000.00/yr - $200,000.00/yr
Sheehy Auto Stores is honored to win the 2024 Baltimore Sun, Richmond Times Dispatch, and Washington Post Top Workplaces Award. We are one of the country’s Top 30 Private Dealer groups representing best brands with over 25 locations. We pride ourselves on hiring team members with passion for customer service. If this sounds like you, we want YOU to join our team.
Benefits include:
Health, Vision, and Dental Insurance
Paid Maternity & Paternity after one year of employment
Paid Training
Career Advancement
401(k) and profit sharing
Compensation based on experience and performance: $50K up to $200K
Responsibilities
Greet service department customers promptly and courteously.
Listen to each customer and articulate repair needs to techs.
Present recommended/additional services using low-pressure, high-integrity methods.
Provide accurate estimates of repair/maintenance costs.
Adherence to dealership policy on customer vehicle care and operation.
Follow up on each repair and keep customers informed of the progress.
Sell and manage extended warranties.
Inspect repair quality and ensure that all work is complete.
Notify customers when vehicles are ready for pickup.
Review and explain repairs and associated costs to customers.
Handle minor customer concerns and complaints.
Keep the Service Manager informed of all problems and potential problems.
Maintain Customer Satisfaction Index (CSI) scores by dealership standards.
Requirements
Previous experience as a Service Advisor is preferred.
Reynolds & Reynolds or similar DMS proficiency preferred.
Must have strong customer communication skills both in-person and on the phone.
Strong organizational skills.
Must be able to manage in a fast-paced work environment with limited supervision.
Comply with all federal, state, and local laws and company policies regarding the safeguarding of all customer, company, and manufacturer information, as well as customers’ vehicles and property.
Authorized to work in the USA.
Ability to pass a pre-employment background check, Motor Vehicle Record Check, and drug screening.
Must have a valid driver’s license.
Our company maintains a strong policy of equal employment opportunities for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.
Sheehy Auto Stores is an Equal Employment Opportunity Employer.
#J-18808-Ljbffr