Jolly Roofing and Contracting Company, LLC
Collections and Customer Service Specialist (Hybrid – Brentwood, TN)
Jolly Roofing and Contracting Company, LLC, Brentwood, Tennessee, United States, 37027
Collections and Customer Service Specialist (Hybrid – Brentwood, TN)
Join to apply for the Collections and Customer Service Specialist (Hybrid – Brentwood, TN) role at Jolly Roofing and Contracting Company, LLC. Jolly Roofing & Contracting Co., LLC is looking for a Collections and Customer Service Specialist to join our team in Brentwood, Tennessee. This position is perfect for someone who enjoys problem-solving, working with numbers, and building strong customer relationships. You'll handle account management, billing inquiries, and collections while ensuring all customer communications are professional and well-documented. Key Responsibilities
Communicate clearly and professionally with customers and internal staff via phone and email Research and resolve billing issues, payment disputes, and account discrepancies Track and manage customer accounts and document all communications accurately Follow up regularly on outstanding balances until accounts are brought current Use Microsoft Excel and other software tools to manage account data and collections processes What You'll Need
Strong verbal and written communication skills Excellent attention to detail and recordkeeping Problem-solving mindset with persistence and follow-through Proficiency in Microsoft Excel and computer-based workflows At least 1 year of experience in collections and/or customer service High school diploma or GED required Schedule
Full-time, Monday-Friday Hybrid schedule based in Brentwood, TN Pay And Benefits
Competitive pay based on experience Medical, Dental, Vision, and Life Insurance 401(k) plan with company match Sign-on bonus, referral incentives, and training bonuses Weekly direct deposit Growth opportunities within a respected commercial roofing company About Jolly Roofing
Jolly Roofing & Contracting Co., LLC is a nationwide leader in commercial roofing, known for quality workmanship and strong customer relationships. Join a team that values accountability, accuracy, and a commitment to doing things right the first time. Equal Opportunity Employer
Jolly Roofing & Contracting Co., LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Hiring Process
All candidates will be required to undergo a pre-employment background check and drug screening. The background check will include verification of employment history, criminal record, and driving record. A clean driving record is required for all positions that involve the use of company vehicles. Background Screening Agreement
By applying for a position with Jolly Roofing, you acknowledge and consent to these background and drug screening requirements.
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Join to apply for the Collections and Customer Service Specialist (Hybrid – Brentwood, TN) role at Jolly Roofing and Contracting Company, LLC. Jolly Roofing & Contracting Co., LLC is looking for a Collections and Customer Service Specialist to join our team in Brentwood, Tennessee. This position is perfect for someone who enjoys problem-solving, working with numbers, and building strong customer relationships. You'll handle account management, billing inquiries, and collections while ensuring all customer communications are professional and well-documented. Key Responsibilities
Communicate clearly and professionally with customers and internal staff via phone and email Research and resolve billing issues, payment disputes, and account discrepancies Track and manage customer accounts and document all communications accurately Follow up regularly on outstanding balances until accounts are brought current Use Microsoft Excel and other software tools to manage account data and collections processes What You'll Need
Strong verbal and written communication skills Excellent attention to detail and recordkeeping Problem-solving mindset with persistence and follow-through Proficiency in Microsoft Excel and computer-based workflows At least 1 year of experience in collections and/or customer service High school diploma or GED required Schedule
Full-time, Monday-Friday Hybrid schedule based in Brentwood, TN Pay And Benefits
Competitive pay based on experience Medical, Dental, Vision, and Life Insurance 401(k) plan with company match Sign-on bonus, referral incentives, and training bonuses Weekly direct deposit Growth opportunities within a respected commercial roofing company About Jolly Roofing
Jolly Roofing & Contracting Co., LLC is a nationwide leader in commercial roofing, known for quality workmanship and strong customer relationships. Join a team that values accountability, accuracy, and a commitment to doing things right the first time. Equal Opportunity Employer
Jolly Roofing & Contracting Co., LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Hiring Process
All candidates will be required to undergo a pre-employment background check and drug screening. The background check will include verification of employment history, criminal record, and driving record. A clean driving record is required for all positions that involve the use of company vehicles. Background Screening Agreement
By applying for a position with Jolly Roofing, you acknowledge and consent to these background and drug screening requirements.
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