Quinn Company
Overview
Quinn Company, your local Caterpillar store, is hiring a
Customer Information Data Analyst
in City of Industry, California. Quinn Company, your local Caterpillar store, is hiring a
Customer Information Data Analyst
role at Quinn Company. Quinn Company, a Caterpillar dealership founded in 1919, sells, services, and rents a full line of new and used construction, agricultural, and material handling equipment, diesel and natural gas engines. As a Caterpillar Dealership, Quinn Company combines entrepreneurial spirit with the global reach and support of a Fortune 50 company. Quinn Company ranks among the top performing Caterpillar Dealers in the world, and a competitive, performance-based culture underpins its work. The Customer Information Data Analyst position champions the corporate customer database at Quinn, executes tasks related to the implementation and ongoing delivery of Sales Link and customer data within DBS, supports customer onboarding processes and system data quality, and administers the Texada software system application. Wages Starting wage will depend on experience and education. $68,640 – $81,319
Responsibilities
Create, maintain, train, and enforce policies and procedures for handling customer information. Support strategy, analyze and report data quality opportunities with Caterpillar Trifecta compliance and core customer contact information including but not limited to complete name, phone numbers, job title, email address. Audit sales records, confirm and report customer activation and utilization of Caterpillar’s digital channels. Support marketing strategies by providing targeted machine and customer contact information for ongoing campaigns. Support strategy, analyze and report opportunities for Part.Cat.Com and Cat Central customer utilization. Support strategy, analyze and report opportunities for Product Link connected/non-connected fleet and utilization of Caterpillar’s VisionLink. Support strategy, analyze current usage and report opportunities to increase Quinn effectiveness with S·O·S services. Track customer utilization of Cat Credits. Support strategy, analyze and report opportunities with additional services and offerings including Customer Value Agreements and equipment rentals. Administration of tracking reports and KPIs to ensure customer support and activations is executed as per approved guidelines. Provide Sales Link and Sales Funnel training and education based on user role within the organization. Deliver management of Customer information reporting systems. Support ongoing CRM system enhancements. Report and coordinate the resolution of CRM system related opportunities and reported issues with technology vendors. Encourage and support use of Texada software throughout organization. Analyze customer database, revenue and opportunity data to create customer leads and understand customer trends. Assist dealership with adherence to Caterpillar’s operational excellence programs. Identify and correct variances in customer information such as duplicate entries, inter-customer relationships, and conversion of prospects to customer accounts. Travel to Quinn, Caterpillar, and customers’ sites as required. Direct and advise others as it relates to Sales Link related activities.
Qualifications Bachelor’s degree from a four-year college or university, 1 to 3 years of hands-on software implementation and sales experience and/or training; or equivalent combination of education and experience. CRM experience or equivalent preferred. Expert Excel skills required. Quinn is an Equal Opportunity Employer M/F/V/D Quinn Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status. Quinn Group, Inc. has established an Affirmative Action Plan to promote the employment and advancement of members of those covered groups identified by statute and regulations, including minorities, women, qualified disabled individuals and all Veterans and disabled Veterans.
Details
Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: Machinery Manufacturing
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Quinn Company, your local Caterpillar store, is hiring a
Customer Information Data Analyst
in City of Industry, California. Quinn Company, your local Caterpillar store, is hiring a
Customer Information Data Analyst
role at Quinn Company. Quinn Company, a Caterpillar dealership founded in 1919, sells, services, and rents a full line of new and used construction, agricultural, and material handling equipment, diesel and natural gas engines. As a Caterpillar Dealership, Quinn Company combines entrepreneurial spirit with the global reach and support of a Fortune 50 company. Quinn Company ranks among the top performing Caterpillar Dealers in the world, and a competitive, performance-based culture underpins its work. The Customer Information Data Analyst position champions the corporate customer database at Quinn, executes tasks related to the implementation and ongoing delivery of Sales Link and customer data within DBS, supports customer onboarding processes and system data quality, and administers the Texada software system application. Wages Starting wage will depend on experience and education. $68,640 – $81,319
Responsibilities
Create, maintain, train, and enforce policies and procedures for handling customer information. Support strategy, analyze and report data quality opportunities with Caterpillar Trifecta compliance and core customer contact information including but not limited to complete name, phone numbers, job title, email address. Audit sales records, confirm and report customer activation and utilization of Caterpillar’s digital channels. Support marketing strategies by providing targeted machine and customer contact information for ongoing campaigns. Support strategy, analyze and report opportunities for Part.Cat.Com and Cat Central customer utilization. Support strategy, analyze and report opportunities for Product Link connected/non-connected fleet and utilization of Caterpillar’s VisionLink. Support strategy, analyze current usage and report opportunities to increase Quinn effectiveness with S·O·S services. Track customer utilization of Cat Credits. Support strategy, analyze and report opportunities with additional services and offerings including Customer Value Agreements and equipment rentals. Administration of tracking reports and KPIs to ensure customer support and activations is executed as per approved guidelines. Provide Sales Link and Sales Funnel training and education based on user role within the organization. Deliver management of Customer information reporting systems. Support ongoing CRM system enhancements. Report and coordinate the resolution of CRM system related opportunities and reported issues with technology vendors. Encourage and support use of Texada software throughout organization. Analyze customer database, revenue and opportunity data to create customer leads and understand customer trends. Assist dealership with adherence to Caterpillar’s operational excellence programs. Identify and correct variances in customer information such as duplicate entries, inter-customer relationships, and conversion of prospects to customer accounts. Travel to Quinn, Caterpillar, and customers’ sites as required. Direct and advise others as it relates to Sales Link related activities.
Qualifications Bachelor’s degree from a four-year college or university, 1 to 3 years of hands-on software implementation and sales experience and/or training; or equivalent combination of education and experience. CRM experience or equivalent preferred. Expert Excel skills required. Quinn is an Equal Opportunity Employer M/F/V/D Quinn Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status. Quinn Group, Inc. has established an Affirmative Action Plan to promote the employment and advancement of members of those covered groups identified by statute and regulations, including minorities, women, qualified disabled individuals and all Veterans and disabled Veterans.
Details
Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: Machinery Manufacturing
#J-18808-Ljbffr