Tata Consultancy Services Limited
Desktop Support Engineer
Responsibilities:
Strong experience in installing and configuring Windows 11. Need to troubleshoot and provide solutions for critical and escalated on Windows 11.
Sound experience in troubleshooting and fixing Laptop and Desktop issues including OS incompatibility, driver issue, application installation/slowness issues.
Extensive work experience in installing and configuring Mac Laptops/OS. Need to troubleshoot and provide solutions for critical and escalated issues in Mac.
Provide solution for OS upgrade and patching related issues.
Ensure all security and audit compliances are implemented with SLA.
Strong experience in M365 tools (incl Office, Outlook, Teams, OneDrive). Need to troubleshoot and provide solutions for critical and escalated issues.
Strong hands on experience with Intune and ensure all the endpoints are configured and managed through Intune.
Need to have deep understanding and experience in MDM (Mobile Device Management) and MAM (Mobile Application Management).
Hands on experience with Tanium. Configure and manage all the endpoints across the enterprise.
Strong hands on experience with Autopilot to deploy the OS and fix issues with OS deployment and configuration.
Install, configure and manage AVD (Azure Virtual Desktop). Need to troubleshoot and provide solutions for critical and escalated issues in AVD.
Strong experience in troubleshooting and fixing Application issues on Windows 11, Mac, AVD such as Adobe, Chrome, VPN client and other 3rd party applications.
Need to troubleshoot and provide solutions for critical and escalated issues for all Desktop/Laptop/OS/Application issues.
Perform root cause analysis for all the critical and escalated issues and mitigate the issues proactively before widespread impact.
Need to identify Service Improvements/Value Additions/Automation opportunities and work to implement them.
Strong understanding and knowledge of ITIL process (Incident, Problem, Change Management) and SLAs.
Qualifications: BACHELOR OF COMPUTER SCIENCE
Salary Range: $55,000 - $70,000 a year
Seniority level: Entry level
Employment type: Full-time
Job function: Administrative
Industries: IT Services and IT Consulting
#J-18808-Ljbffr
Strong experience in installing and configuring Windows 11. Need to troubleshoot and provide solutions for critical and escalated on Windows 11.
Sound experience in troubleshooting and fixing Laptop and Desktop issues including OS incompatibility, driver issue, application installation/slowness issues.
Extensive work experience in installing and configuring Mac Laptops/OS. Need to troubleshoot and provide solutions for critical and escalated issues in Mac.
Provide solution for OS upgrade and patching related issues.
Ensure all security and audit compliances are implemented with SLA.
Strong experience in M365 tools (incl Office, Outlook, Teams, OneDrive). Need to troubleshoot and provide solutions for critical and escalated issues.
Strong hands on experience with Intune and ensure all the endpoints are configured and managed through Intune.
Need to have deep understanding and experience in MDM (Mobile Device Management) and MAM (Mobile Application Management).
Hands on experience with Tanium. Configure and manage all the endpoints across the enterprise.
Strong hands on experience with Autopilot to deploy the OS and fix issues with OS deployment and configuration.
Install, configure and manage AVD (Azure Virtual Desktop). Need to troubleshoot and provide solutions for critical and escalated issues in AVD.
Strong experience in troubleshooting and fixing Application issues on Windows 11, Mac, AVD such as Adobe, Chrome, VPN client and other 3rd party applications.
Need to troubleshoot and provide solutions for critical and escalated issues for all Desktop/Laptop/OS/Application issues.
Perform root cause analysis for all the critical and escalated issues and mitigate the issues proactively before widespread impact.
Need to identify Service Improvements/Value Additions/Automation opportunities and work to implement them.
Strong understanding and knowledge of ITIL process (Incident, Problem, Change Management) and SLAs.
Qualifications: BACHELOR OF COMPUTER SCIENCE
Salary Range: $55,000 - $70,000 a year
Seniority level: Entry level
Employment type: Full-time
Job function: Administrative
Industries: IT Services and IT Consulting
#J-18808-Ljbffr