Canon U.S.A., Inc.
Office Service Representative II
Location: New York, NY (US-NY-NEW YORK)
Position: Regular Full‑Time
Salary: USD $49,920.00 per year
Overview Under general supervision, the Office Service Representative II is responsible for all mail, packages and interoffice correspondence handling and dispatching for all classes of mail/packages. Responsibilities may also include copy center activities, reception, hospitality and other duties as assigned.
Responsibilities Customer Service
Insures total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.
Mail/Packages/Pouches
Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames.
Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations.
Prepare special outgoing inter‑office pouches sent to client affiliates as scheduled (if applicable).
Package and process outgoing overnight items (e.g., FedEx, UPS) to meet client and vendor deadlines; log and deliver incoming overnight packages within established time frames.
Log outgoing and incoming items as required and review for accuracy/completeness.
Supplies/Copying/Faxing/Administration
Organize and distribute supplies to client employees, verify and log orders upon delivery.
Monitor inventory of copy supplies, stock paper and toner and keep supply area neat.
Handle items for distribution to a segment of or all client employees, affiliates, dealers, etc.
Estimate runtime on small to medium photocopy jobs; check all copies for quality and accuracy; produce bound copies of work when requested; deliver and pick up copy jobs.
Maintain photocopy machine (e.g., resolve paper jams, place service calls, routine cleanings).
Operate facsimile machines; send and receive faxes; keep complete logs.
Prepare monthly production and volume reports; generate activity and confirmation reports.
Perform other administrative duties from inserting, copying and photocopying to faxing as needed.
Additional duties as directed by the Site Manager may include:
Set up and maintain client kitchen areas and conference rooms, order food, and make coffee.
Provide reception work such as answering telephones, taking messages and greeting visitors.
Move boxes, supplies or furniture; replace light bulbs.
Document scanning and prepare outgoing items for shipping.
Learn new features and functionalities of office automation equipment as introduced.
Additional duties as assigned.
Qualifications
High school Diploma or equivalent.
2–5 years’ experience working in a mailroom or professional office environment.
Knowledge of metering, weighting, logging and other shipping procedures.
Proficiency in computer skills preferred.
Ability to perform routine and some complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, etc.).
Excellent customer service, professional attitude and appearance are a must.
Ability to work overtime & meet deadlines.
Physical Demands
Requires regular twisting/turning/squatting/bending/reaching/lifting and prolonged periods of sitting, standing or walking.
May regularly lift and carry up to 20 lbs. and push mail cart over 50 lbs.
May occasionally lift up to 50 lbs.
Frequent use of hand and foot controls.
May occasionally need to climb stairs.
What We Offer Competitive pay & benefits!
Comprehensive training and development programs that prepare employees to advance from within.
A company focused on creating a positive work and client environment.
Employee discounts on entertainment, products, and services nationwide!
Come Join Our Team!
Connect With Us Not ready to apply? We look forward to connecting with you in the future! By joining our Talent Network, you can receive job alerts for new positions that match your skills and experience sent straight to your inbox.
#J-18808-Ljbffr
Overview Under general supervision, the Office Service Representative II is responsible for all mail, packages and interoffice correspondence handling and dispatching for all classes of mail/packages. Responsibilities may also include copy center activities, reception, hospitality and other duties as assigned.
Responsibilities Customer Service
Insures total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.
Mail/Packages/Pouches
Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames.
Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations.
Prepare special outgoing inter‑office pouches sent to client affiliates as scheduled (if applicable).
Package and process outgoing overnight items (e.g., FedEx, UPS) to meet client and vendor deadlines; log and deliver incoming overnight packages within established time frames.
Log outgoing and incoming items as required and review for accuracy/completeness.
Supplies/Copying/Faxing/Administration
Organize and distribute supplies to client employees, verify and log orders upon delivery.
Monitor inventory of copy supplies, stock paper and toner and keep supply area neat.
Handle items for distribution to a segment of or all client employees, affiliates, dealers, etc.
Estimate runtime on small to medium photocopy jobs; check all copies for quality and accuracy; produce bound copies of work when requested; deliver and pick up copy jobs.
Maintain photocopy machine (e.g., resolve paper jams, place service calls, routine cleanings).
Operate facsimile machines; send and receive faxes; keep complete logs.
Prepare monthly production and volume reports; generate activity and confirmation reports.
Perform other administrative duties from inserting, copying and photocopying to faxing as needed.
Additional duties as directed by the Site Manager may include:
Set up and maintain client kitchen areas and conference rooms, order food, and make coffee.
Provide reception work such as answering telephones, taking messages and greeting visitors.
Move boxes, supplies or furniture; replace light bulbs.
Document scanning and prepare outgoing items for shipping.
Learn new features and functionalities of office automation equipment as introduced.
Additional duties as assigned.
Qualifications
High school Diploma or equivalent.
2–5 years’ experience working in a mailroom or professional office environment.
Knowledge of metering, weighting, logging and other shipping procedures.
Proficiency in computer skills preferred.
Ability to perform routine and some complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, etc.).
Excellent customer service, professional attitude and appearance are a must.
Ability to work overtime & meet deadlines.
Physical Demands
Requires regular twisting/turning/squatting/bending/reaching/lifting and prolonged periods of sitting, standing or walking.
May regularly lift and carry up to 20 lbs. and push mail cart over 50 lbs.
May occasionally lift up to 50 lbs.
Frequent use of hand and foot controls.
May occasionally need to climb stairs.
What We Offer Competitive pay & benefits!
Comprehensive training and development programs that prepare employees to advance from within.
A company focused on creating a positive work and client environment.
Employee discounts on entertainment, products, and services nationwide!
Come Join Our Team!
Connect With Us Not ready to apply? We look forward to connecting with you in the future! By joining our Talent Network, you can receive job alerts for new positions that match your skills and experience sent straight to your inbox.
#J-18808-Ljbffr