American Crane & Equipment Corporation
Service Advisor II
American Crane & Equipment Corporation, Douglassville, Pennsylvania, United States, 19518
Overview
Join to apply for the
Service Advisor II
role at
American Crane & Equipment Corporation . Full-time – Monday – Friday | On-site in Douglassville, PA. Ready to drive customer success and support service excellence? ACECO is looking for a Service Advisor to join our high-performing Service team. In this role, you’ll serve as the principal customer point of contact for service and maintenance needs. You’ll coordinate crane technician service, preventive maintenance programs, and customer support, ensuring projects are prepared, scheduled, and completed efficiently. Your focus will be on exceeding customer expectations, retaining current customers, and developing new business through professional, knowledgeable, and proactive service. Job Title:
Service Advisor II Department:
Service Location:
1440 Ben Franklin Hwy – Douglassville, PA 19518 Schedule:
Full-time – Monday – Friday, 8:00am–4:30pm | Overtime as needed Compensation:
Competitive starting salary based on experience and qualifications
What You’ll Do
Review order write-ups, job requirements, and materials needed. Create requisitions and manage parts orders. Prepare jobs for scheduling by gathering parts, equipment, and logistics. Assign and monitor inspections. Review daily service reports, escalate emergencies, and follow up. Serve as a technical resource for technicians in the field. Manage workflow in the Service Shop and act as liaison between customers and technicians. Assist with breakdown service calls as needed. Ensure safety compliance with OSHA, EPA, and local regulations. Support continuous improvement initiatives and training.
What We’re Looking For
Education & Experience
High school diploma (required). Associate’s or Technical Degree (preferred). 5+ years of experience working on overhead cranes. Proficiency reading electrical drawings, schematics, and blueprints. Knowledge of machinery, equipment, and tools – including design, repair, and maintenance. Strong customer service and communication skills. Hands-on maintenance and diagnostic abilities. Computer proficiency with Excel, Word, Teams, plus CRM and InspectAll (preferred).
Skills & Attributes
Travel to customer sites (total travel may be up to 3 months per year). Strong organizational and interpersonal skills. Knowledge of replacement parts and vendors. Ability to climb ladders, lift up to 50 lbs, work in confined spaces and at heights. Safety-focused, collaborative, and aligned with ACECO’s GRIT values.
Work Environment
Office and mechanical shop environments, with typical exposure to moving parts, fumes, and varying conditions. PPE is provided.
Benefits & Perks
Competitive salary based on experience and qualifications Comprehensive medical, vision, dental, and life insurance Wellness plan Tuition reimbursement Generous paid time off 401(k) retirement plan Paid holidays and overtime opportunities
How to Apply
Submit your application online at Recruitment (adp.com).
About American Crane & Equipment Corporation
American Crane & Equipment Corporation is a second-generation, women-owned company with 50+ years of experience as a trusted innovator of high-quality specialty lifting equipment. We manufacture cranes, hoists, and other material handling equipment for standard, custom, and nuclear applications, focusing on high quality and customer satisfaction.
Equal Opportunity Employer
American Crane & Equipment Corporation is an Equal Opportunity Employer. We prohibit discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, disability, age, or any other basis prohibited by federal, state, or local law. Employment policies ensure fair treatment in recruiting, hiring, training, compensation, overtime, job classifications, work assignments, promotions, and terminations.
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Join to apply for the
Service Advisor II
role at
American Crane & Equipment Corporation . Full-time – Monday – Friday | On-site in Douglassville, PA. Ready to drive customer success and support service excellence? ACECO is looking for a Service Advisor to join our high-performing Service team. In this role, you’ll serve as the principal customer point of contact for service and maintenance needs. You’ll coordinate crane technician service, preventive maintenance programs, and customer support, ensuring projects are prepared, scheduled, and completed efficiently. Your focus will be on exceeding customer expectations, retaining current customers, and developing new business through professional, knowledgeable, and proactive service. Job Title:
Service Advisor II Department:
Service Location:
1440 Ben Franklin Hwy – Douglassville, PA 19518 Schedule:
Full-time – Monday – Friday, 8:00am–4:30pm | Overtime as needed Compensation:
Competitive starting salary based on experience and qualifications
What You’ll Do
Review order write-ups, job requirements, and materials needed. Create requisitions and manage parts orders. Prepare jobs for scheduling by gathering parts, equipment, and logistics. Assign and monitor inspections. Review daily service reports, escalate emergencies, and follow up. Serve as a technical resource for technicians in the field. Manage workflow in the Service Shop and act as liaison between customers and technicians. Assist with breakdown service calls as needed. Ensure safety compliance with OSHA, EPA, and local regulations. Support continuous improvement initiatives and training.
What We’re Looking For
Education & Experience
High school diploma (required). Associate’s or Technical Degree (preferred). 5+ years of experience working on overhead cranes. Proficiency reading electrical drawings, schematics, and blueprints. Knowledge of machinery, equipment, and tools – including design, repair, and maintenance. Strong customer service and communication skills. Hands-on maintenance and diagnostic abilities. Computer proficiency with Excel, Word, Teams, plus CRM and InspectAll (preferred).
Skills & Attributes
Travel to customer sites (total travel may be up to 3 months per year). Strong organizational and interpersonal skills. Knowledge of replacement parts and vendors. Ability to climb ladders, lift up to 50 lbs, work in confined spaces and at heights. Safety-focused, collaborative, and aligned with ACECO’s GRIT values.
Work Environment
Office and mechanical shop environments, with typical exposure to moving parts, fumes, and varying conditions. PPE is provided.
Benefits & Perks
Competitive salary based on experience and qualifications Comprehensive medical, vision, dental, and life insurance Wellness plan Tuition reimbursement Generous paid time off 401(k) retirement plan Paid holidays and overtime opportunities
How to Apply
Submit your application online at Recruitment (adp.com).
About American Crane & Equipment Corporation
American Crane & Equipment Corporation is a second-generation, women-owned company with 50+ years of experience as a trusted innovator of high-quality specialty lifting equipment. We manufacture cranes, hoists, and other material handling equipment for standard, custom, and nuclear applications, focusing on high quality and customer satisfaction.
Equal Opportunity Employer
American Crane & Equipment Corporation is an Equal Opportunity Employer. We prohibit discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, disability, age, or any other basis prohibited by federal, state, or local law. Employment policies ensure fair treatment in recruiting, hiring, training, compensation, overtime, job classifications, work assignments, promotions, and terminations.
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