TK Elevator
Operations Coordinator- Repair (Cincinnati)
TK Elevator, Cincinnati, Ohio, United States, 45208
Operations Coordinator- Repair (Cincinnati)
Responsible for performing all administrative duties associated with the service operations department so that the department functions efficiently and cost effectively.
Essential Job Functions
Review Dispatch callback report to identify all callbacks held for morning service
Verify manpower has been assigned
Review unassigned tickets with service superintendent or service manager
Review and update branch flowchart, Shared Calendar, On Call Manager and On Car List; sends detailed notification to Dispatch daily by 2:00 PM
Obtain updates from superintendent to update the Down Car List and communicate down car information to dispatching
Review work in progress report weekly and provide update to regional shared services
Provide status to National Accounts and customers on open work orders, completed callbacks and repairs; update evening ticket with the monthly work order #
Maintain and track field employee vacation requests and enter into Ops tracking system
Act as liaison between the branch operations and regional dispatch
Assist mechanics with information technology downloads on mobile devices and into other systems; order phones and replacements for service and repair department
Assist managers with safety meetings and maintain documentation
Assist service manager with review of weekly pre‑invoicing reports; review special accounts for billing and obtain purchase orders for jobs that require them
Enter time and expense manually for payroll, cost corrections and Friday payroll submission; track and send receipts to regional office
Create parts requisitions and receive parts; review weekly report of unre‑received invoices
Perform research and review for Service Manager – which may include running Account History reports, work in process, routing, TK Exact, missed service reports, sick unit reports, and researching billable calls
Assign assistant tickets to mechanics as needed
Compile data and complete reports for high profile service accounts as needed
Compile data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data); assist office manager and/or contract sales admin to compile required documentation
Review open ticket report and submit to regional dispatchers
Review invoice on‑hold reports and work with Regional Procurement Department to correct
Order uniforms for service
Manage vehicles and submit change forms to LeasePlan (N/A if branch has office manager or warehouse supervisor)
Who We Are Looking For High school diploma or GED (general education degree); or one‑year certificate from college or technical school; or three to six months related experience and/or training in basic business administration; or an equivalent combination of education and experience
Some elevator repair administrative work preferred
Oracle database knowledge preferred
What We Offer Salary range: $25‑$29 per hour. The role offers an annual incentive program.
Provided they meet all eligibility requirements under the applicable plan documents, employees will be offered:
Medical, dental, and vision coverage
Flexible spending accounts (FSA)
Health savings account (HSA)
Supplemental medical plans
Company‑paid short‑ and long‑term disability insurance
Company‑paid basic life insurance and AD&D
Optional life and AD&D coverage
Optional spouse and dependent life insurance
Identity theft monitoring
Pet insurance
Company‑paid Employee Assistance Program (EAP)
Tuition reimbursement
401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre‑tax or Roth basis. The company provides a dollar‑for‑dollar match on the first 5% contributed.
Additional benefits include:
15 days of vacation per year
11 paid holidays each calendar year (10 fixed, 1 floating)
Paid sick leave, per company policy
Up to six weeks of paid parental leave (available after successful completion of 90 days of full‑time employment)
Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.
Contact To apply to a position, please click on the
Apply Now
button.
For any additional questions or job specific requests, please use the contact below and include the Job Requisition Number as a reference.
Elevatorjobs.AMS@tkelevator.com
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Customer Service
Industries Machinery Manufacturing, Facilities Services, and Construction
#J-18808-Ljbffr
Essential Job Functions
Review Dispatch callback report to identify all callbacks held for morning service
Verify manpower has been assigned
Review unassigned tickets with service superintendent or service manager
Review and update branch flowchart, Shared Calendar, On Call Manager and On Car List; sends detailed notification to Dispatch daily by 2:00 PM
Obtain updates from superintendent to update the Down Car List and communicate down car information to dispatching
Review work in progress report weekly and provide update to regional shared services
Provide status to National Accounts and customers on open work orders, completed callbacks and repairs; update evening ticket with the monthly work order #
Maintain and track field employee vacation requests and enter into Ops tracking system
Act as liaison between the branch operations and regional dispatch
Assist mechanics with information technology downloads on mobile devices and into other systems; order phones and replacements for service and repair department
Assist managers with safety meetings and maintain documentation
Assist service manager with review of weekly pre‑invoicing reports; review special accounts for billing and obtain purchase orders for jobs that require them
Enter time and expense manually for payroll, cost corrections and Friday payroll submission; track and send receipts to regional office
Create parts requisitions and receive parts; review weekly report of unre‑received invoices
Perform research and review for Service Manager – which may include running Account History reports, work in process, routing, TK Exact, missed service reports, sick unit reports, and researching billable calls
Assign assistant tickets to mechanics as needed
Compile data and complete reports for high profile service accounts as needed
Compile data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data); assist office manager and/or contract sales admin to compile required documentation
Review open ticket report and submit to regional dispatchers
Review invoice on‑hold reports and work with Regional Procurement Department to correct
Order uniforms for service
Manage vehicles and submit change forms to LeasePlan (N/A if branch has office manager or warehouse supervisor)
Who We Are Looking For High school diploma or GED (general education degree); or one‑year certificate from college or technical school; or three to six months related experience and/or training in basic business administration; or an equivalent combination of education and experience
Some elevator repair administrative work preferred
Oracle database knowledge preferred
What We Offer Salary range: $25‑$29 per hour. The role offers an annual incentive program.
Provided they meet all eligibility requirements under the applicable plan documents, employees will be offered:
Medical, dental, and vision coverage
Flexible spending accounts (FSA)
Health savings account (HSA)
Supplemental medical plans
Company‑paid short‑ and long‑term disability insurance
Company‑paid basic life insurance and AD&D
Optional life and AD&D coverage
Optional spouse and dependent life insurance
Identity theft monitoring
Pet insurance
Company‑paid Employee Assistance Program (EAP)
Tuition reimbursement
401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre‑tax or Roth basis. The company provides a dollar‑for‑dollar match on the first 5% contributed.
Additional benefits include:
15 days of vacation per year
11 paid holidays each calendar year (10 fixed, 1 floating)
Paid sick leave, per company policy
Up to six weeks of paid parental leave (available after successful completion of 90 days of full‑time employment)
Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.
Contact To apply to a position, please click on the
Apply Now
button.
For any additional questions or job specific requests, please use the contact below and include the Job Requisition Number as a reference.
Elevatorjobs.AMS@tkelevator.com
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Customer Service
Industries Machinery Manufacturing, Facilities Services, and Construction
#J-18808-Ljbffr