The Timken Company
Overview
Customer Service Analyst at The Timken Company
Timken makes the world go. A career at Timken means you can have an immediate impact doing work that matters—improving the efficiency of today2;s industrial equipment and preparing for the future of motion.
Essential Responsibilities
Support the regional customer service and sales team with the timely completion of quotes, processing of orders, and providing relevant information as required.
Gather cost information from historical data, supplier quotes, and internal manufacturing resources for the accurate preparation of cost estimates and application of appropriate margins to quotes.
Evaluate & Implement customer requirements for the repair, modification, or upgrade of customer2;s equipment such that it is returned back to full working conditions.
Complete Quote & Order entry processes including all ERP transactions and providing applicable information and data to engineering and supply chain departments.
Coordinate customer visits, respond to customer requests and inquiries, and generate order progress reports as requested. Occasional travel may be required.
Coordinate between Sales, Engineering, Operations, and Customers. And provide technical support to suppliers & customers as needed.
Achieve business plan goal as it relates to customer service levels: timeliness of response to customers and on time delivery.
Prepare basic bills of material for engineering to use as basis to structure jobs.
Expedite orders by working with purchasing and production teams as needed.
Maintain job records and accounting logs, file invoices, complete tax and other business forms.
Support all office personnel, engineering and operations with administrative and clerical tasks.
Responsible for greeting and directing visitors, directing telephone calls to appropriate personnel, organizing meetings, interviews, lunches, and site events as needed.
Responsible for document control tasks including maintaining all record-keeping, scanning, and filing of documents and photos.
Organize and verify completeness of documents and create records/files to ensure information is readily accessible.
Review and update supplier delivery reports.
Technical/Functional Skills
Administrative and organizational skills to manage both cost and lead-time data.
Works independently and collaboratively within a team.
Ability to multi-task and set priorities.
Strong communication skills (verbal & written).
Meet deadlines with a high degree of accuracy.
Basic Qualifications
High School Diploma or equivalent required; Bachelor's degree in business-related field preferred.
Minimum of 5 years of Customer Service equipment, rotating equipment background preferred.
Skilled in all MS Office products.
Working knowledge of ERP systems, preferably Epicor.
All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.
Details
Seniority level: Not Applicable
Employment type: Full-time
Job function: Other
Industries: Industrial Machinery Manufacturing
Referral notices: Referrals increase your chances of interviewing at The Timken Company. Get notified about new Customer Service Analyst jobs in Greater Houston.
#J-18808-Ljbffr
Timken makes the world go. A career at Timken means you can have an immediate impact doing work that matters—improving the efficiency of today2;s industrial equipment and preparing for the future of motion.
Essential Responsibilities
Support the regional customer service and sales team with the timely completion of quotes, processing of orders, and providing relevant information as required.
Gather cost information from historical data, supplier quotes, and internal manufacturing resources for the accurate preparation of cost estimates and application of appropriate margins to quotes.
Evaluate & Implement customer requirements for the repair, modification, or upgrade of customer2;s equipment such that it is returned back to full working conditions.
Complete Quote & Order entry processes including all ERP transactions and providing applicable information and data to engineering and supply chain departments.
Coordinate customer visits, respond to customer requests and inquiries, and generate order progress reports as requested. Occasional travel may be required.
Coordinate between Sales, Engineering, Operations, and Customers. And provide technical support to suppliers & customers as needed.
Achieve business plan goal as it relates to customer service levels: timeliness of response to customers and on time delivery.
Prepare basic bills of material for engineering to use as basis to structure jobs.
Expedite orders by working with purchasing and production teams as needed.
Maintain job records and accounting logs, file invoices, complete tax and other business forms.
Support all office personnel, engineering and operations with administrative and clerical tasks.
Responsible for greeting and directing visitors, directing telephone calls to appropriate personnel, organizing meetings, interviews, lunches, and site events as needed.
Responsible for document control tasks including maintaining all record-keeping, scanning, and filing of documents and photos.
Organize and verify completeness of documents and create records/files to ensure information is readily accessible.
Review and update supplier delivery reports.
Technical/Functional Skills
Administrative and organizational skills to manage both cost and lead-time data.
Works independently and collaboratively within a team.
Ability to multi-task and set priorities.
Strong communication skills (verbal & written).
Meet deadlines with a high degree of accuracy.
Basic Qualifications
High School Diploma or equivalent required; Bachelor's degree in business-related field preferred.
Minimum of 5 years of Customer Service equipment, rotating equipment background preferred.
Skilled in all MS Office products.
Working knowledge of ERP systems, preferably Epicor.
All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.
Details
Seniority level: Not Applicable
Employment type: Full-time
Job function: Other
Industries: Industrial Machinery Manufacturing
Referral notices: Referrals increase your chances of interviewing at The Timken Company. Get notified about new Customer Service Analyst jobs in Greater Houston.
#J-18808-Ljbffr