Atlassian
Senior Principal - Customer Success, Strategic Accounts
Atlassian, New York, New York, us, 10261
Senior Principal – Customer Success, Strategic Accounts
Join to apply for the Senior Principal – Customer Success, Strategic Accounts role at Atlassian.
Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. We give you more control over supporting your family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
Overview The Senior Principal – Customer Success, Strategic Accounts is the trusted partnership provider for our most global, complex, and strategically vital customers. Every engagement is cross‑functional and outcome‑oriented. This role is a leadership position that shapes the strategic direction, quality, and trajectory of relationship success at Atlassian.
Job Details
Senior Level: Mid‑Senior level
Employment Type: Full‑time
Job Function: Engineering and Information Technology
Industry: Software Development
Responsibilities
Strategic Customer Management – work with 1–4 of our most strategic global customers.
Executive Engagement & Trusted Advisor – build and maintain trusted relationships with C‑suite and senior executives, positioning Atlassian as a partner in their digital and AI transformation journeys.
Outcome‑Driven Success – accelerate product adoption and deliver verifiable business outcomes, focusing on measurable value realization and expansion across global teams.
Strategic Success Planning – lead the development and execution of Customer Success Plans (CSPs) that align with customer business goals, including regular check‑ins, QBRs, and strategic planning sessions; leverage CSPs to drive adoption, retention and expansion.
Complex Program Leadership – guide customers and internal teams through complex implementation and transformation initiatives, often involving multiple partners and stakeholders.
AI & Emerging Tech Enablement – advise customers on leveraging Atlassian’s AI and emerging technologies to enhance their strategies and operations.
Risk Mitigation – proactively identify risks, elevate issues, and partner with account teams to drive mitigation strategies.
Voice of the Customer – serve as the customer advocate internally, providing actionable feedback that improves Atlassian’s products, services and experience.
Cross‑Functional Collaboration – partner with sales, product, support and advisory services to deliver a seamless customer experience and maximize business value.
Qualifications
10+ years in Customer Success, account management, consulting or enterprise transformation, with a proven track record managing the largest, most complex strategic customers.
Business and commercial acumen with experience communicating with and delivering solutions to the SVP / C‑level of Fortune 500 / global enterprise customers.
Demonstrated success in leading transformational initiatives that drive measurable customer outcomes – e.g., differentiated use cases, efficiency savings, accelerated growth.
Experience with AI and large‑scale technology transformation in enterprise environments including agile ways of working, project management, DevOps, automation or ITSM.
Strong understanding of Jira, Confluence and Atlassian solution use‑cases; able to advise on trade‑offs and best practices.
Expertise with Customer Success Planning frameworks; experience using Gainsight, Salesforce, Tableau or similar tools.
Excellent problem‑solving, escalation management, communication and stakeholder management skills.
Preferred: 5+ years with Atlassian‑powered solutions, ITSM certification, experience with MEDDPICC or similar deal qualification frameworks.
Compensation At Atlassian, we strive to design equitable, explainable and competitive compensation programs. For this role the baseline of our range is higher than the typical market range; overall pay is tailored to candidate skills, experience and location. In the United States we have the following zones:
Zone A: $201,600 – $263,200
Zone B: $180,900 – $236,175
Zone C: $167,400 – $218,550
This role may also be eligible for benefits, bonuses, commissions and equity.
Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and more. Learn more at
go.atlassian.com/perksandbenefits .
About Atlassian At Atlassian, we’re motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone’s perspectives, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Please inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit
go.atlassian.com/crh .
#J-18808-Ljbffr
Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. We give you more control over supporting your family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
Overview The Senior Principal – Customer Success, Strategic Accounts is the trusted partnership provider for our most global, complex, and strategically vital customers. Every engagement is cross‑functional and outcome‑oriented. This role is a leadership position that shapes the strategic direction, quality, and trajectory of relationship success at Atlassian.
Job Details
Senior Level: Mid‑Senior level
Employment Type: Full‑time
Job Function: Engineering and Information Technology
Industry: Software Development
Responsibilities
Strategic Customer Management – work with 1–4 of our most strategic global customers.
Executive Engagement & Trusted Advisor – build and maintain trusted relationships with C‑suite and senior executives, positioning Atlassian as a partner in their digital and AI transformation journeys.
Outcome‑Driven Success – accelerate product adoption and deliver verifiable business outcomes, focusing on measurable value realization and expansion across global teams.
Strategic Success Planning – lead the development and execution of Customer Success Plans (CSPs) that align with customer business goals, including regular check‑ins, QBRs, and strategic planning sessions; leverage CSPs to drive adoption, retention and expansion.
Complex Program Leadership – guide customers and internal teams through complex implementation and transformation initiatives, often involving multiple partners and stakeholders.
AI & Emerging Tech Enablement – advise customers on leveraging Atlassian’s AI and emerging technologies to enhance their strategies and operations.
Risk Mitigation – proactively identify risks, elevate issues, and partner with account teams to drive mitigation strategies.
Voice of the Customer – serve as the customer advocate internally, providing actionable feedback that improves Atlassian’s products, services and experience.
Cross‑Functional Collaboration – partner with sales, product, support and advisory services to deliver a seamless customer experience and maximize business value.
Qualifications
10+ years in Customer Success, account management, consulting or enterprise transformation, with a proven track record managing the largest, most complex strategic customers.
Business and commercial acumen with experience communicating with and delivering solutions to the SVP / C‑level of Fortune 500 / global enterprise customers.
Demonstrated success in leading transformational initiatives that drive measurable customer outcomes – e.g., differentiated use cases, efficiency savings, accelerated growth.
Experience with AI and large‑scale technology transformation in enterprise environments including agile ways of working, project management, DevOps, automation or ITSM.
Strong understanding of Jira, Confluence and Atlassian solution use‑cases; able to advise on trade‑offs and best practices.
Expertise with Customer Success Planning frameworks; experience using Gainsight, Salesforce, Tableau or similar tools.
Excellent problem‑solving, escalation management, communication and stakeholder management skills.
Preferred: 5+ years with Atlassian‑powered solutions, ITSM certification, experience with MEDDPICC or similar deal qualification frameworks.
Compensation At Atlassian, we strive to design equitable, explainable and competitive compensation programs. For this role the baseline of our range is higher than the typical market range; overall pay is tailored to candidate skills, experience and location. In the United States we have the following zones:
Zone A: $201,600 – $263,200
Zone B: $180,900 – $236,175
Zone C: $167,400 – $218,550
This role may also be eligible for benefits, bonuses, commissions and equity.
Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and more. Learn more at
go.atlassian.com/perksandbenefits .
About Atlassian At Atlassian, we’re motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone’s perspectives, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Please inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit
go.atlassian.com/crh .
#J-18808-Ljbffr