Charter Oak Health Center, Inc.
Patient Service Representative / Medical Receptionist Bilingual
Charter Oak Health Center, Inc., Hartford, Connecticut, us, 06112
Patient Service Representative / Medical Receptionist Bilingual
Charter Oak Health Center is seeking a Patient Service Representative to join our team. In this role, you will be responsible for scheduling, registration, insurance verification, and other front‑office tasks while maintaining a professional and welcoming environment. The ideal candidate will have a strong background in a healthcare setting, customer service role, or administrative position. This position offers an exciting opportunity to make a difference in the community while advancing your career in healthcare.
Base Pay Range $18.50 per hour.
Key Responsibilities Patient Interaction
Greet and check in patients promptly and courteously.
Assist patients with completing registration forms and ensure accuracy in data collection.
Explain clinic policies, financial responsibility, and payment options to patients.
Address patient questions, concerns, or complaints and escalated when necessary.
Scheduling and Communication
Schedule, confirm, and reschedule patient appointments using the electronic health record (EHR) system.
Communicate appointment reminders via phone, email, or text.
Maintain accurate records of cancellations and no‑shows.
Verify patient insurance eligibility and coverage prior to appointments.
Collect and process co‑payments, fees, and balances in accordance with clinic policies.
Assist patients with applications for sliding fee scales or other financial assistance programs.
Administrative Duties
Maintain and update patient information in the EHR.
Ensure the waiting area is clean, organized, and welcoming.
Process medical record requests and maintain confidentiality per HIPAA guidelines.
Collaboration
Work closely with clinical staff to coordinate patient care and ensure timely service delivery.
Participate in team meetings and contribute to process improvement initiatives.
Requirements
Diploma from an accredited Medical Assistant program.
Current CPR certification.
High school diploma or equivalent.
Bilingual in English and Spanish preferred.
Willingness to work a flexible work schedule.
Benefits
Comprehensive medical, dental, and vision coverage.
Generous paid time off (PTO), personal days, and eight paid holidays.
403(b) retirement plan with company vesting.
HRSA and Public Service Loan Forgiveness.
Salary: $18.50 per hour.
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Base Pay Range $18.50 per hour.
Key Responsibilities Patient Interaction
Greet and check in patients promptly and courteously.
Assist patients with completing registration forms and ensure accuracy in data collection.
Explain clinic policies, financial responsibility, and payment options to patients.
Address patient questions, concerns, or complaints and escalated when necessary.
Scheduling and Communication
Schedule, confirm, and reschedule patient appointments using the electronic health record (EHR) system.
Communicate appointment reminders via phone, email, or text.
Maintain accurate records of cancellations and no‑shows.
Verify patient insurance eligibility and coverage prior to appointments.
Collect and process co‑payments, fees, and balances in accordance with clinic policies.
Assist patients with applications for sliding fee scales or other financial assistance programs.
Administrative Duties
Maintain and update patient information in the EHR.
Ensure the waiting area is clean, organized, and welcoming.
Process medical record requests and maintain confidentiality per HIPAA guidelines.
Collaboration
Work closely with clinical staff to coordinate patient care and ensure timely service delivery.
Participate in team meetings and contribute to process improvement initiatives.
Requirements
Diploma from an accredited Medical Assistant program.
Current CPR certification.
High school diploma or equivalent.
Bilingual in English and Spanish preferred.
Willingness to work a flexible work schedule.
Benefits
Comprehensive medical, dental, and vision coverage.
Generous paid time off (PTO), personal days, and eight paid holidays.
403(b) retirement plan with company vesting.
HRSA and Public Service Loan Forgiveness.
Salary: $18.50 per hour.
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