BrightSpeed
Company Description
At Brightspeed, we reimagine how people live, work, play and connect by providing fast, reliable internet and an awesome customer experience in twenty states throughout the Midwest and South. Job Description
We are looking for a Fiber Product Manager to join our growing team! In this role, you will own the end‑to‑end Fiber Internet product for Brightspeed, defining the vision, roadmap, and in‑market performance for speed tiers (e.g., 1G, 2G+, 5G, 8G), equipment (Wi‑Fi 7/CPE), value‑added services, and the customer experience across Join, Get/Install, Enjoy (Use/Pay/Change), and Help/Leave journeys. You will translate customer and market insights into a prioritized backlog and lead cross‑functional delivery to grow penetration, ARPU, and NPS while reducing cancels and churn. SCOPE
Fiber product portfolio and tiering (1G, 2G+, 5G, 8G), eligibility rules, packaging, and disclosures CPE strategy (ONTs, gateways/Wi‑Fi 7, extenders) and in‑home performance standards Voice over Fiber/postpaid voice packaging and readiness (as applicable) VAS bundles (security, whole‑home Wi‑Fi, entertainment/content, tech support) Channel readiness and plan‑change flows across Digital/E‑commerce, telesales, D2D, MDU/leasing, and retail/indirect Regulatory/compliance guardrails and affordability programs (as applicable) Close collaboration with E‑commerce and Call Center Operations to orchestrate changes, protect CX, and optimize conversion Responsibilities
Define the Fiber product vision, north‑star metrics, and 12‑18‑month roadmap aligned to penetration, ARPU, churn, and NPS goals Build business cases for new tiers/coverage, CPE upgrades, and VAS; size impact, cost, sequencing, and risks Maintain competitive intelligence (cable, FWA, fiber peers) to inform price/value and go‑to‑market moves Own the product backlog (eligibility, catalog/offer logic, pricing constructs, CPE features, plan‑change logic) with crisp problem statements and acceptance criteria Lead sprint ceremonies with Engineering/IT, Digital/E‑commerce, and CX; ship iteratively using feature flags and A/B tests Ensure launch readiness with playbooks, training, disclosures, and KPI baselines Partner with Pricing/Finance on ARPU ladder, promo strategy, autopay/paperless constructs, and segmented price‑up guardrails Define next‑best‑offer and plan‑change rules (upgrades, downgrades, add‑ons) balancing CX with conversion; avoid dark patterns Set performance standards (throughput/latency/Wi‑Fi coverage) and right first time install criteria; align with Field Ops/Network on capacity and quality Drive gateway/Wi‑Fi 7 roadmap, extender strategy, and self‑install success improvements; incorporate device telemetry into proactive care Partner with E‑commerce on PDP/configurators, checkout, account/plan‑change UX, experimentation plans, and performance; balance CX with conversion Partner with Call Center Operations on scripts, routing, QA‑AI, knowledge, and incentives for sales, retention, and plan‑changes Coordinate with Sales/Indirect/MDU on offers, SPIFs, merchandising, enablement, and performance management across channels Use VoC/VoA, funnel analytics, session replay, and network/CPE telemetry to prioritize work; publish product health dashboards (penetration, mix, ARPU, cancels/churn, NPS) Leverage AI/automation (propensity, next‑best‑action, anomaly/outage detection, agent‑assist, workflow automation) to improve precision and speed Run structured experiments with holdouts/control to validate impact before scaling Contribute to the enterprise "top‑20" initiative slate; manage dependencies, risks, and cross‑functional alignment; escape early when needed Cadence: bi‑weekly product/initiative review; monthly product health readout; quarterly roadmap reset Qualifications
7+ years in product management for telecom/ISP or adjacent subscription services (fiber preferred) Proven backlog ownership and agile delivery with cross‑functional teams (IT/Engineering, CX, Sales, Field, Network) Strong commercial and analytical skills (business casing, experimentation; SQL/BI a plus) Experience with catalog/offer engines, order orchestration, billing/provisioning, and CPE/Wi‑Fi hardware roadmaps Familiarity with AI/automation use cases (propensity, recommendations, anomaly detection, agent‑assist) Clear communicator with executive presence; excels at 80/20 decisions and change leadership Tools
Jira/Azure DevOps, Confluence GA4/Adobe, Looker/Tableau/Power BI Feature flags/A‑B testing CMS/PIM & catalog systems CRM/CS platforms, agent‑assist/gen‑AI Network/CPE telemetry and proactive notification/orchestration platforms Why Join Us
We offer competitive compensation and comprehensive benefits. Brightspeed is an Equal Opportunity Employer committed to inclusion, accessibility, and equity for all qualified individuals.
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At Brightspeed, we reimagine how people live, work, play and connect by providing fast, reliable internet and an awesome customer experience in twenty states throughout the Midwest and South. Job Description
We are looking for a Fiber Product Manager to join our growing team! In this role, you will own the end‑to‑end Fiber Internet product for Brightspeed, defining the vision, roadmap, and in‑market performance for speed tiers (e.g., 1G, 2G+, 5G, 8G), equipment (Wi‑Fi 7/CPE), value‑added services, and the customer experience across Join, Get/Install, Enjoy (Use/Pay/Change), and Help/Leave journeys. You will translate customer and market insights into a prioritized backlog and lead cross‑functional delivery to grow penetration, ARPU, and NPS while reducing cancels and churn. SCOPE
Fiber product portfolio and tiering (1G, 2G+, 5G, 8G), eligibility rules, packaging, and disclosures CPE strategy (ONTs, gateways/Wi‑Fi 7, extenders) and in‑home performance standards Voice over Fiber/postpaid voice packaging and readiness (as applicable) VAS bundles (security, whole‑home Wi‑Fi, entertainment/content, tech support) Channel readiness and plan‑change flows across Digital/E‑commerce, telesales, D2D, MDU/leasing, and retail/indirect Regulatory/compliance guardrails and affordability programs (as applicable) Close collaboration with E‑commerce and Call Center Operations to orchestrate changes, protect CX, and optimize conversion Responsibilities
Define the Fiber product vision, north‑star metrics, and 12‑18‑month roadmap aligned to penetration, ARPU, churn, and NPS goals Build business cases for new tiers/coverage, CPE upgrades, and VAS; size impact, cost, sequencing, and risks Maintain competitive intelligence (cable, FWA, fiber peers) to inform price/value and go‑to‑market moves Own the product backlog (eligibility, catalog/offer logic, pricing constructs, CPE features, plan‑change logic) with crisp problem statements and acceptance criteria Lead sprint ceremonies with Engineering/IT, Digital/E‑commerce, and CX; ship iteratively using feature flags and A/B tests Ensure launch readiness with playbooks, training, disclosures, and KPI baselines Partner with Pricing/Finance on ARPU ladder, promo strategy, autopay/paperless constructs, and segmented price‑up guardrails Define next‑best‑offer and plan‑change rules (upgrades, downgrades, add‑ons) balancing CX with conversion; avoid dark patterns Set performance standards (throughput/latency/Wi‑Fi coverage) and right first time install criteria; align with Field Ops/Network on capacity and quality Drive gateway/Wi‑Fi 7 roadmap, extender strategy, and self‑install success improvements; incorporate device telemetry into proactive care Partner with E‑commerce on PDP/configurators, checkout, account/plan‑change UX, experimentation plans, and performance; balance CX with conversion Partner with Call Center Operations on scripts, routing, QA‑AI, knowledge, and incentives for sales, retention, and plan‑changes Coordinate with Sales/Indirect/MDU on offers, SPIFs, merchandising, enablement, and performance management across channels Use VoC/VoA, funnel analytics, session replay, and network/CPE telemetry to prioritize work; publish product health dashboards (penetration, mix, ARPU, cancels/churn, NPS) Leverage AI/automation (propensity, next‑best‑action, anomaly/outage detection, agent‑assist, workflow automation) to improve precision and speed Run structured experiments with holdouts/control to validate impact before scaling Contribute to the enterprise "top‑20" initiative slate; manage dependencies, risks, and cross‑functional alignment; escape early when needed Cadence: bi‑weekly product/initiative review; monthly product health readout; quarterly roadmap reset Qualifications
7+ years in product management for telecom/ISP or adjacent subscription services (fiber preferred) Proven backlog ownership and agile delivery with cross‑functional teams (IT/Engineering, CX, Sales, Field, Network) Strong commercial and analytical skills (business casing, experimentation; SQL/BI a plus) Experience with catalog/offer engines, order orchestration, billing/provisioning, and CPE/Wi‑Fi hardware roadmaps Familiarity with AI/automation use cases (propensity, recommendations, anomaly detection, agent‑assist) Clear communicator with executive presence; excels at 80/20 decisions and change leadership Tools
Jira/Azure DevOps, Confluence GA4/Adobe, Looker/Tableau/Power BI Feature flags/A‑B testing CMS/PIM & catalog systems CRM/CS platforms, agent‑assist/gen‑AI Network/CPE telemetry and proactive notification/orchestration platforms Why Join Us
We offer competitive compensation and comprehensive benefits. Brightspeed is an Equal Opportunity Employer committed to inclusion, accessibility, and equity for all qualified individuals.
#J-18808-Ljbffr