Stouffer Legal
Overview
Join to apply for the
Client Service Coordinator
role at
Stouffer Legal .
Stouffer Legal is seeking a reliable, friendly, and detail-oriented Client Services Coordinator to join our growing team. This role is primarily phone-based. Most of your day will be spent answering inbound calls, returning messages, scheduling appointments, and helping clients with service-related questions. You should be confident on the phone, calm under pressure, and comfortable meeting clear call performance expectations.
Job Details Job Title:
Client Services Coordinator
Location:
Gaithersburg, MD
Employment Type:
Full-Time
Department:
Client Services
Key Responsibilities
Client Hospitality:
Greet and seat clients, offer refreshments, and create a warm office environment
Client Materials:
Prepare materials for attorney meetings (folders, design packets, invoices)
Payments & Scheduling:
Assist with payments, appointment rescheduling, and conference room readiness
Front Office Coverage:
Provide backup coverage for the Front Office Coordinator when needed
Phone Support:
Answer inbound calls and make outbound follow-ups with professionalism and empathy
Client Questions:
Assist clients with questions, appointment scheduling, and service-related concerns
CRM & Follow-up:
Accurately log client interactions in our CRM and follow up on open issues
Performance:
Meet call performance expectations (response time, call quality, resolution)
Attorney Support:
Prepare materials and provide in-meeting support (e.g., documents, lunch, refreshments)
Administrative Support:
Scan, upload, and organize client documents in the CRM system
Coordination:
Coordinate with attorneys and client services team to resolve client needs
Data & Confidentiality:
Support data accuracy and handle confidential information with discretion
Office Cleanliness:
Sanitize conference rooms, wash dishes, and tidy shared spaces
What We’re Looking For
Previous customer service experience (office or hospitality setting preferred)
Comfortable managing high call volume and client-facing interactions
Strong organizational and multitasking skills
Professional, warm communication style
Tech-savvy with experience using CRM software, printers/scanners, and phone systems
Flexible, team-oriented, and comfortable in a dynamic law firm environment
Tools & Systems YouDll Use
CRM software, Microsoft Teams, Outlook, scanners/printers, RingCentral
Benefits
Annual salary between $45,000.00 - $56,000.00 based on experience
Performance based bonus structure
Pay day twice a month on the 7th and 21st
Eligible for benefits upon start date
Health Insurance (CareFirst) with 50% company contribution
Dental and Vision Insurance offered
Short-term and Long-term Disability Insurance 100% paid by company
Basic Group-Term Life Insurance 100% paid by company
401k Contribution with up to 4% match, no vesting period
Paid-time off starts at 15 days per year and increases with tenure
7 paid holidays
Employee discount
Paid training
Hiring Process
Submit application
Phone interview (10-15 minutes)
Virtual (Microsoft Teams) interview (1 hour)
Complete candidate assessment (emailed to you)
In-person interview (1 hour)
Job offer and completion of reference checks and background check
You’re hired!
Application Instructions We encourage everyone to include a cover letter, your resume, and a statement of interest with your application.
Join our team and become an integral part of an esteemed estate planning law firm that values its clients and employees alike. If you are dedicated to providing outstanding hospitality and possess the skills required for this role, we encourage you to apply!
We look forward to reviewing your application and welcoming the newest member to our team!
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of our Firm.
Company Description Join our dynamic team, and become a part of an organization that values its clients and employees alike. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth within the firm.
#J-18808-Ljbffr
Client Service Coordinator
role at
Stouffer Legal .
Stouffer Legal is seeking a reliable, friendly, and detail-oriented Client Services Coordinator to join our growing team. This role is primarily phone-based. Most of your day will be spent answering inbound calls, returning messages, scheduling appointments, and helping clients with service-related questions. You should be confident on the phone, calm under pressure, and comfortable meeting clear call performance expectations.
Job Details Job Title:
Client Services Coordinator
Location:
Gaithersburg, MD
Employment Type:
Full-Time
Department:
Client Services
Key Responsibilities
Client Hospitality:
Greet and seat clients, offer refreshments, and create a warm office environment
Client Materials:
Prepare materials for attorney meetings (folders, design packets, invoices)
Payments & Scheduling:
Assist with payments, appointment rescheduling, and conference room readiness
Front Office Coverage:
Provide backup coverage for the Front Office Coordinator when needed
Phone Support:
Answer inbound calls and make outbound follow-ups with professionalism and empathy
Client Questions:
Assist clients with questions, appointment scheduling, and service-related concerns
CRM & Follow-up:
Accurately log client interactions in our CRM and follow up on open issues
Performance:
Meet call performance expectations (response time, call quality, resolution)
Attorney Support:
Prepare materials and provide in-meeting support (e.g., documents, lunch, refreshments)
Administrative Support:
Scan, upload, and organize client documents in the CRM system
Coordination:
Coordinate with attorneys and client services team to resolve client needs
Data & Confidentiality:
Support data accuracy and handle confidential information with discretion
Office Cleanliness:
Sanitize conference rooms, wash dishes, and tidy shared spaces
What We’re Looking For
Previous customer service experience (office or hospitality setting preferred)
Comfortable managing high call volume and client-facing interactions
Strong organizational and multitasking skills
Professional, warm communication style
Tech-savvy with experience using CRM software, printers/scanners, and phone systems
Flexible, team-oriented, and comfortable in a dynamic law firm environment
Tools & Systems YouDll Use
CRM software, Microsoft Teams, Outlook, scanners/printers, RingCentral
Benefits
Annual salary between $45,000.00 - $56,000.00 based on experience
Performance based bonus structure
Pay day twice a month on the 7th and 21st
Eligible for benefits upon start date
Health Insurance (CareFirst) with 50% company contribution
Dental and Vision Insurance offered
Short-term and Long-term Disability Insurance 100% paid by company
Basic Group-Term Life Insurance 100% paid by company
401k Contribution with up to 4% match, no vesting period
Paid-time off starts at 15 days per year and increases with tenure
7 paid holidays
Employee discount
Paid training
Hiring Process
Submit application
Phone interview (10-15 minutes)
Virtual (Microsoft Teams) interview (1 hour)
Complete candidate assessment (emailed to you)
In-person interview (1 hour)
Job offer and completion of reference checks and background check
You’re hired!
Application Instructions We encourage everyone to include a cover letter, your resume, and a statement of interest with your application.
Join our team and become an integral part of an esteemed estate planning law firm that values its clients and employees alike. If you are dedicated to providing outstanding hospitality and possess the skills required for this role, we encourage you to apply!
We look forward to reviewing your application and welcoming the newest member to our team!
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of our Firm.
Company Description Join our dynamic team, and become a part of an organization that values its clients and employees alike. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth within the firm.
#J-18808-Ljbffr