Sherwin-Williams
Base pay range
$16.00/hr - $16.00/hr Job Description
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. Location
The individual selected for this role will be expected to work at Store #7714, located at: 1207 Gessner Rd, Houston, TX 77055-6013 Responsibilities
Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistent with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales Minimum Requirements
Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must have a valid, unrestricted Driver’s License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position Preferred Qualifications
Have at least a High School diploma or GED Have at least one (1) year experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint related products Have previous work experience operating tinting and mixing equipment Ability to read, write, comprehend, and communicate in more than one language Ability to read, write, comprehend, and communicate in Spanish About Us
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Our people are behind the strength of our success, and we invest and support you in: Life with rewards, benefits and the flexibility to enhance your health and well-being; Career with opportunities to learn, develop new skills and grow your contribution; Connection with an inclusive team and commitment to our own and broader communities. What is the Process to get Started?
Step 1 – Online Application Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/ and set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners. Step 2 – Digital Interview Qualified candidates will be invited to complete a digital video interview via HireVue. The interview will consist of a few behavioral based questions. You’ll be able to record and complete your video interview anytime, anywhere. Please complete within 7 days of invitation. Step 3 – In-Store Interview Your video interview is reviewed by a member of our Recruitment team and top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal. Benefits are described at http://www.myswbenefits.com/ under the Candidates section. Compensation decisions are based on the facts and circumstances of each case and may vary; the wage range reflects factors such as skill, experience, and location. The Company reserves the right to modify this information at any time, in accordance with law. Sherwin-Williams is an Equal Employment Opportunity employer and a Federal Contractor; veterans’ and protected classes are considered and included in all employment decisions. For safety and compliance, applicants will be asked to provide information and may be asked for background checks where permitted by law. Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws and ordinances. Seniority level
Entry level Employment type
Full-time Job function
Sales and Customer Service Industries: Chemical Manufacturing and Manufacturing Referrals increase your chances of interviewing at Sherwin-Williams by 2x
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$16.00/hr - $16.00/hr Job Description
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. Location
The individual selected for this role will be expected to work at Store #7714, located at: 1207 Gessner Rd, Houston, TX 77055-6013 Responsibilities
Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistent with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales Minimum Requirements
Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must have a valid, unrestricted Driver’s License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position Preferred Qualifications
Have at least a High School diploma or GED Have at least one (1) year experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint related products Have previous work experience operating tinting and mixing equipment Ability to read, write, comprehend, and communicate in more than one language Ability to read, write, comprehend, and communicate in Spanish About Us
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Our people are behind the strength of our success, and we invest and support you in: Life with rewards, benefits and the flexibility to enhance your health and well-being; Career with opportunities to learn, develop new skills and grow your contribution; Connection with an inclusive team and commitment to our own and broader communities. What is the Process to get Started?
Step 1 – Online Application Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/ and set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners. Step 2 – Digital Interview Qualified candidates will be invited to complete a digital video interview via HireVue. The interview will consist of a few behavioral based questions. You’ll be able to record and complete your video interview anytime, anywhere. Please complete within 7 days of invitation. Step 3 – In-Store Interview Your video interview is reviewed by a member of our Recruitment team and top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal. Benefits are described at http://www.myswbenefits.com/ under the Candidates section. Compensation decisions are based on the facts and circumstances of each case and may vary; the wage range reflects factors such as skill, experience, and location. The Company reserves the right to modify this information at any time, in accordance with law. Sherwin-Williams is an Equal Employment Opportunity employer and a Federal Contractor; veterans’ and protected classes are considered and included in all employment decisions. For safety and compliance, applicants will be asked to provide information and may be asked for background checks where permitted by law. Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws and ordinances. Seniority level
Entry level Employment type
Full-time Job function
Sales and Customer Service Industries: Chemical Manufacturing and Manufacturing Referrals increase your chances of interviewing at Sherwin-Williams by 2x
#J-18808-Ljbffr