First Citizens Bank
Bank Operations Services Supervisor (Teller Manager)
First Citizens Bank, Laguna Woods, California, United States
Bank Operations Services Supervisor (Teller Manager)
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Bank Operations Services Supervisor (Teller Manager)
role at
First Citizens Bank
Overview At First Citizens Bank, together we become better. We're looking for people who want more than just a job – they want to make a difference in the communities where we live and work.
A Successful Candidate Will Demonstrate
Management Skills : Capable of managing and developing members on a team to ensure operational soundness
Customer Service Skills : Demonstrates professionalism and empathy in customer interactions
Adaptability : Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team
Teamwork : Strives to build strong working relationships with those on their team as well as cross-functional relationships
Influence : Capable of building rapport with different personalities to drive positive results
Sales Skills : Ability to support team with client servicing calls, identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist
Communication Skills – Interpersonal : Comfortable and confident with proactively engaging in conversation with different audiences
Responsibilities
Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures
Research and resolve transaction/cash discrepancies
Hiring, supervision, and performance management of service line associates
Processing transactions accurately and efficiently
Facilitating customer awareness and education of bank services, including digital banking capabilities
Introducing customers to other branch team members or bank partners who can provide solutions for their financial needs
Qualifications Bachelor's Degree and 1 year of experience in Financial services, customer service, bank operations, or branch operations management OR High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management
Preferred Area of Experience: Bank Management or Bank supervisory experience
Skills: Financial literacy, Knowledge of retail banking products and services, Operations management
Benefits The base pay for this position is generally between $25.24 to $37.00 per hour. Additional compensation may include variable incentives, bonuses, benefits, and other awards. Benefits information is available at https://jobs.firstcitizens.com/benefits.
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Bank Operations Services Supervisor (Teller Manager)
role at
First Citizens Bank
Overview At First Citizens Bank, together we become better. We're looking for people who want more than just a job – they want to make a difference in the communities where we live and work.
A Successful Candidate Will Demonstrate
Management Skills : Capable of managing and developing members on a team to ensure operational soundness
Customer Service Skills : Demonstrates professionalism and empathy in customer interactions
Adaptability : Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team
Teamwork : Strives to build strong working relationships with those on their team as well as cross-functional relationships
Influence : Capable of building rapport with different personalities to drive positive results
Sales Skills : Ability to support team with client servicing calls, identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist
Communication Skills – Interpersonal : Comfortable and confident with proactively engaging in conversation with different audiences
Responsibilities
Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures
Research and resolve transaction/cash discrepancies
Hiring, supervision, and performance management of service line associates
Processing transactions accurately and efficiently
Facilitating customer awareness and education of bank services, including digital banking capabilities
Introducing customers to other branch team members or bank partners who can provide solutions for their financial needs
Qualifications Bachelor's Degree and 1 year of experience in Financial services, customer service, bank operations, or branch operations management OR High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management
Preferred Area of Experience: Bank Management or Bank supervisory experience
Skills: Financial literacy, Knowledge of retail banking products and services, Operations management
Benefits The base pay for this position is generally between $25.24 to $37.00 per hour. Additional compensation may include variable incentives, bonuses, benefits, and other awards. Benefits information is available at https://jobs.firstcitizens.com/benefits.
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