PerfectServe
Employer Industry: Healthcare Technology Solutions
Why consider this job opportunity
Salary range of $60K-$70K plus incentives tailored to your background and growth potential
Remote-first work environment offering flexibility
Comprehensive health benefits including Dental, Vision, Life, and Disability Insurance available from day one
401K with match and immediate vesting, providing financial security
17 company holidays, 2 floating holidays, and a competitive paid time off policy
Opportunities for internal advancement and professional growth within the organization
What to Expect
Serve as the voice of the customer and advocate for end users within the organization
Build and maintain trusting relationships with customers, including executive sponsors and key strategic practices
Collaborate with customers to identify and drive process improvement initiatives
Provide proactive oversight of system utilization and service request data to ensure client satisfaction
Own and resolve escalated service issues while coordinating all client service activities
Qualifications
4-6 years of work experience in Customer Success, Account Management, or Professional Services
2+ years of experience supporting SaaS products or healthcare software
Excellent verbal and written communication skills
Clinical workflow experience is preferred
Availability to travel up to 25%
Preferred Qualifications
Experience in transforming healthcare communication and collaboration
Proven ability to juggle multiple tasks in high-pressure situations
Strong critical thinking and documentation skills
Exceptional customer service skills and a strong work ethic
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity
Salary range of $60K-$70K plus incentives tailored to your background and growth potential
Remote-first work environment offering flexibility
Comprehensive health benefits including Dental, Vision, Life, and Disability Insurance available from day one
401K with match and immediate vesting, providing financial security
17 company holidays, 2 floating holidays, and a competitive paid time off policy
Opportunities for internal advancement and professional growth within the organization
What to Expect
Serve as the voice of the customer and advocate for end users within the organization
Build and maintain trusting relationships with customers, including executive sponsors and key strategic practices
Collaborate with customers to identify and drive process improvement initiatives
Provide proactive oversight of system utilization and service request data to ensure client satisfaction
Own and resolve escalated service issues while coordinating all client service activities
Qualifications
4-6 years of work experience in Customer Success, Account Management, or Professional Services
2+ years of experience supporting SaaS products or healthcare software
Excellent verbal and written communication skills
Clinical workflow experience is preferred
Availability to travel up to 25%
Preferred Qualifications
Experience in transforming healthcare communication and collaboration
Proven ability to juggle multiple tasks in high-pressure situations
Strong critical thinking and documentation skills
Exceptional customer service skills and a strong work ethic
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr