Hilton Garden Inn Hershey
Overview
Front Office Manager
role at
Hilton Garden Inn Hershey Base pay range information is provided below. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$19.00/hr - $20.00/hr Responsibilities
Manage hotel front office operations in accordance with established guest service and sustainability standards. Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures. Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required. Supervise all guest services department managers. Review correspondence from guests and incident logs and direct staff according to information obtained. Oversee all vendor and personnel contracts throughout the hotel. Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking. Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. Follow sustainability guidelines and practices related to HHM’s EarthView program. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Perform other duties as requested by management. Your Background And Skills
Associate’s or Bachelor’s degree preferred. 2 to 5 years hospitality related experience. Work Environment and Context
Work schedule varies and may include working on holidays and weekends. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
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Front Office Manager
role at
Hilton Garden Inn Hershey Base pay range information is provided below. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$19.00/hr - $20.00/hr Responsibilities
Manage hotel front office operations in accordance with established guest service and sustainability standards. Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures. Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required. Supervise all guest services department managers. Review correspondence from guests and incident logs and direct staff according to information obtained. Oversee all vendor and personnel contracts throughout the hotel. Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking. Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. Follow sustainability guidelines and practices related to HHM’s EarthView program. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Perform other duties as requested by management. Your Background And Skills
Associate’s or Bachelor’s degree preferred. 2 to 5 years hospitality related experience. Work Environment and Context
Work schedule varies and may include working on holidays and weekends. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
#J-18808-Ljbffr