Michaels Stores
Seasonal Part Time Customer Service Team Member
Michaels Stores, Petaluma, California, United States, 94954
Overview
Seasonal Part Time Customer Service Team Member role at Michaels Stores in Petaluma, CA. Deliver friendly customer service, help customers shop the store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties to maintain store recovery standards and deliver our Brand Promises. Responsibilities
Help customers shop, locate products, and provide them with solutions Provide a fast and friendly checkout experience; execute cash handling to standards Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments Educate customers on the Voice of Customer (VOC) survey Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) Participate in truck unload, stocking, and planogram (POG) processes Complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store Perform Store In Stock Optimization (SISO) and AD set duties as assigned Support shrink and safety programs Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members Cross trained in Custom Framing selling and production Qualifications
Retail and/or customer service experience preferred Physical Requirements
Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of your job, contact your supervisor to determine if a reasonable accommodation is available Public retail store setting with climate-controlled public areas; some stock rooms may not be climate controlled; some outdoor work if assigned Work Environment
Frame shop contains glass cutter and heat press; nights, weekends and early mornings may be required Compensation
Total Base Pay Range For This Position: $17.97 - $20.90 Equal Opportunity
Michaels is an Equal Opportunity Employer. We are committed to inclusion and providing reasonable accommodations as needed in the job application or interview process. For accommodations, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL). For more information, visit www.michaels.com
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Seasonal Part Time Customer Service Team Member role at Michaels Stores in Petaluma, CA. Deliver friendly customer service, help customers shop the store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties to maintain store recovery standards and deliver our Brand Promises. Responsibilities
Help customers shop, locate products, and provide them with solutions Provide a fast and friendly checkout experience; execute cash handling to standards Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments Educate customers on the Voice of Customer (VOC) survey Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) Participate in truck unload, stocking, and planogram (POG) processes Complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store Perform Store In Stock Optimization (SISO) and AD set duties as assigned Support shrink and safety programs Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members Cross trained in Custom Framing selling and production Qualifications
Retail and/or customer service experience preferred Physical Requirements
Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of your job, contact your supervisor to determine if a reasonable accommodation is available Public retail store setting with climate-controlled public areas; some stock rooms may not be climate controlled; some outdoor work if assigned Work Environment
Frame shop contains glass cutter and heat press; nights, weekends and early mornings may be required Compensation
Total Base Pay Range For This Position: $17.97 - $20.90 Equal Opportunity
Michaels is an Equal Opportunity Employer. We are committed to inclusion and providing reasonable accommodations as needed in the job application or interview process. For accommodations, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL). For more information, visit www.michaels.com
#J-18808-Ljbffr